$299.99 sale price when purchased online
$399.99 list price
Target Online store #3991
About this item
Highlights
- Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
- Magnificent Sound, engineered to perfection with the new Integrated Processor V1
- Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
- Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
- Ultra-comfortable, lightweight design with soft fit leather
- Multipoint connection allows you to quickly switch between devices
- Carry your headphones effortlessly in the redesigned case.
- Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
- For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
- With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.
Description
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 2 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Electronics Features: Volume Control, Built-In Microphone, Adjustable Headband, Automatic Shut-Off
Connection Type: USB
Wireless Technology: Wireless
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH1000XM5/S
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: May 20, 2022
TCIN: 86314263
UPC: 027242923249
Item Number (DPCI): 008-07-8817
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 9.5 inches length x 8.4 inches width x 2.9 inches height
Estimated ship weight: 1.6 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Does the plastic hinge break after a few months?
submitted by Alec - 9 months ago
A: Is the Sony WH-1000XM5 a refurbished product?
submitted bykim - 3 months agoA: Mine broke after about 5 months, not sure how
submitted byAB - 1 month agoA: Mine broke after about 12 months of use. This is usually how long sony WH1000 headphones last. I'm on my 2nd pair.
submitted byBen - 7 months agoA: Hi Anonymous, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. Sony WH-1000XM5 Some users have reported that the hinge broke after a few months of use. Some factors that may have contributed to the breakage include folding the headphones, dropping them, or removing them with one hand. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST
submitted byRena - 9 months agoTarget expert support
Q: Why are y'all not answering people's questions directly?We want to know exactly what the Allstate insurance covers concerning these headphones: the hinge. Don't defer to "contact TGT", answer here.
submitted by Person BUYING from you - 2 months ago
A: Hi Person BUYING from you, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 2 months agoTarget staff support
Q: Is the Sony WH-1000XM5 a refurbished product?
submitted by kim - 3 months ago
A: Hi kim, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. No, it is a new item. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 3 months agoTarget staff support
Q: After reading about these headphones, the hinges seem to break a lot. I see there's an Allstate protection plan. Does that plan cover if the hinges break?
submitted by Rebecca - 6 months ago
A: Hi Rebecca, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMike - 6 months agoTarget expert support
Q: Hi is there any student discount for this
submitted by Cade - 9 months ago
A: Hi Cade, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 9 months agoTarget staff support
Q: Hi are will the Sony XM5 pair with an IPhone 15 plus?
submitted by KD James - 10 months ago
A: Hi KD James, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones should work perfectly with Android and IOS devices. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 10 months agoTarget staff support
Q: Price was 249.9 and sale ends at Thu. Now 329,9 and ends Thu. I returned other headphones to buy these but not willing to pay more than 249.9. Not a good marketing.
submitted by Mikko - 2 years ago
A: Hi Mikko, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMatt - 2 years agoTarget expert support
Q: Do they come with wire for a piano that is not capable of wireless connection?
submitted by Jan - 2 years ago
A: Hi Jan, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 headphones have a Stereo Mini Jack and connection cable (approx. 1.2m) is included. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am -11 pm CST.
submitted byRena - 2 years agoTarget expert support
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Guests are saying
The Sony WH-1000XM5 headphones have garnered positive feedback for their impressive sound quality, effective noise cancellation, and comfortable design. Guests appreciate the long battery life and the convenience of features like touch controls and multipoint connectivity. While some users have reported issues with build quality and connectivity, the overall experience remains favorable, making these headphones a great choice for music lovers and frequent travelers alike.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.5 out of 5 stars with 1469 reviews
59% would recommend
61 recommendations
The best headphones for people with sensory issues!!!
5 out of 5 stars
Thumbs up graphic, would recommend
collegekid - 1 day ago
I tend to get overwhelmed in public. Lots of conflicting noises make me anxious and can send me into a meltdown if I’m not prepared. These noise cancelling headphones allow me to accomplish my day to day tasks like grocery shopping. I have had them for over a year now and it has completely changed my life and made things so much easier for me.
Horrible
1 out of 5 stars
Cj2985 - 4 days ago
originally posted on sony.com
Nothing but constant issues since I bought them and even after having them replaced. The notorious hinge issue finally happened to me as well. I wish I never purchased them and they are definitely overrated.
1 reply from Sony North America Customer Support team - 3 days ago
Hello Cj2985, Thank you for considering Sony products. We're truly sorry to hear that the hinge on your WH-1000XM5 is damaged. This is certainly not the quality we strive for, and we're dedicated to getting this resolved for you. To provide you with more effective assistance regarding this matter, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We appreciate your patience and look forward to helping you further. Best regards, -Fred
Sound quality is great, comfort is desired.
3 out of 5 stars
Joyphil123 - 8 days ago
originally posted on sony.com
I didn’t like the feeling of the strap over the top. I felt like the band should be wider perhaps. The sound quality is unparalleled however the noise cancellation interferes with my balance and makes me feel dizzy.
1 reply from Sony support team team - 3 days ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying the sound of your WH-1000XM5. Yet, we're sorry to hear that you're facing difficulties with it. You can wear and adjust the headset for maximum comfort by following the steps here: https://cutt.ly/frmuBIbJ Regarding the noise cancelling issue, please contact us directly using the details in this link so that we can provide you with the needed support: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Right ear doesn't play sound
1 out of 5 stars
yeetusdelete0 - 12 days ago
originally posted on sony.com
Had these for a year and a half, and the right ear has suddenly stopped playing sound. The touch gestures still work but no sound. Generally the headphones have been good, although the build is definitely flimsy. Also the headband can be uncomfortable after long use
1 reply from Sony support team team - 11 days ago
Hi, Thank you for your feedback. We’re sorry to hear that the right unit of your WH-1000XM5 has stopped working. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality. Regarding the sound issue, please follow the instructions here: https://cutt.ly/TrbvwcRl If the issue remains, please follow the steps below: 1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8 2- Reset your headset following the steps here: https://cutt.ly/wrxmrOSK 3- Initialize your headset following the steps here: https://cutt.ly/TrxmtOpA To prevent discomfort issues, you can learn more about wearing the headset correctly here: https://cutt.ly/frbvK6qf Please find the notes on wearing headphones for a long period of time here: https://cutt.ly/rrbvXjVC Additionally, you can find the precautions here: https://cutt.ly/rrbvZaim If you need any assistance, please don’t hesitate to contact us using the details here: https://cutt.ly/heoRCkdW. Nadine @Sony Support UK
Very good
5 out of 5 stars
DRW25 - 15 days ago
originally posted on sony.com
Just started to use them - very comfortable and souns quality impressive
Great headphones so far
5 out of 5 stars
Shnaha - 17 days ago
originally posted on sony.com
Worth every penny. I bought those for my husband birthday present and he loved them
Excelente audífonos!
5 out of 5 stars
Eliecer - 18 days ago
originally posted on sony.com
Súper contento con estos audífonos...calidad excelente en todos los sentidos.
1 reply from Sony North America Costumer Support team - 17 days ago
Hola Eliecer, gracias por calificar los WH1000XM5 con cinco estrellas! Nos alegra saber que estas disfrutando de la increible calidad de sonido que solo estos audifonos de primer nivel pueden ofrecer. Gracias por elegir Sony! Saludos, -Jenn.
Amazing headphones
5 out of 5 stars
Bobesh - 18 days ago
originally posted on sony.com
Great sound quality and super noise cancelling feature especially when us ing on London’s Jubilee underground train
Sound & Comfort
5 out of 5 stars
DrKhuram - 18 days ago
originally posted on sony.com
Really good sound quality + comfortable headset & I like the battery time
Good sound
4 out of 5 stars
Jinkyj1888 - 22 days ago
originally posted on sony.com
A good pair of headphones better if you get in a sale as I never found the sound or the fit particularly good but good enough for short term listening not worth the price tag mostly hype
1 reply from Sony support team team - 18 days ago
Hello, Thank you for your feedback. We're glad to learn that you're enjoying the WH-1000XM5, and we wish you continue to enjoy it for years to come! To optimize your sound experience, you may try the following steps to tailor the audio to your preference: -Prioritize sound quality: https://cutt.ly/4rcKpGTA -Adjust the sound settings using the Sony Sound Connect app, you can find more info here: https://cutt.ly/qrcKa89Q To achieve the best fit, we recommend checking the following link: https://cutt.ly/grcKdnLB If you need any further assistance, please don't hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Hana @Sony support UK
Great Headphones
5 out of 5 stars
NickM123 - 22 days ago
originally posted on sony.com
Brilliant sound and noise cancellation. I do miss the voice which the MX5 had. I also find that the case is very bulky. Please provide a soft case option.
I cannot give a zero-star marking
1 out of 5 stars
robk80 - 24 days ago
originally posted on sony.com
clearly, the hinges are a design fault. something sony must have been absolutely aware of even before launching this product. instead, through the magic of corporate gaslighting, suddenly at least 60% of their customer base owning this product, out of the blue, decided to use this headset to hammer nails into walls. this experience does not, in the least fill me with confidence to buy anything sony ever again.
1 reply from Sony support team team - 23 days ago
Hi, Thank you for your feedback. We're sorry to hear about your experience with the WH-1000XM5. This is not the norm, as we always strive to deliver the best quality possible. Please contact us using the details in this link so that we can provide you with the needed support: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Just shy of greatness.
4 out of 5 stars
Mansell44 - 27 days ago
originally posted on sony.com
Fantastic headphones with great features. But audio is slightly lacking compared to some of its competitors. The Airpod max, the Senheisser and Bose all have the edge over Sony on pure sound quality. Build quality is also just a tad behind, with weak hinges and flaking plastic.
1 reply from Sony support team team - 21 days ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying your headphones’ features. Yet, we're sorry to learn that that the sound quality didn't meet your expectations. We recommend checking the instructions at the following link to enhance the sound quality: https://cutt.ly/8rxmpCg0 You may also use the Sound Connect app to adjust the sound settings up to your liking: https://cutt.ly/lrxE9vFA If the issue remains, please follow the steps below: 1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8 2- Reset your headset following the steps here: https://cutt.ly/wrxmrOSK 3- Initialize your headset following the steps here: https://cutt.ly/TrxmtOpA Regarding your feedback on the material, we recommend checking the precautions on the following link to maintain your headset: https://cutt.ly/TrxE... Moreover, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Nadine @Sony Support UK
Great noise cancelling and sound.
5 out of 5 stars
Lb52 - 27 days ago
originally posted on sony.com
I bought these as an upgrade for my XM4 headphones which were really good. These are definitely a step forward in both noise cancellation and quality of sound. The ear pads are also more comfortable.
Great features
5 out of 5 stars
VeraD - 28 days ago
originally posted on sony.com
Excellent headphones with clear mid-range sound and an ambient sound mode that allows you to stay aware of your surroundings. The battery life is impressive, lasting all day without concern of it running out.
Ear phones
5 out of 5 stars
Who cares anyway - 28 days ago
originally posted on sony.com
Sound good, interesting features ŕrrrrrrrrrrrrrrrrrrrrrr
Incredible as you'd expect.
5 out of 5 stars
- 29 days ago
originally posted on sony.com
Brought these expecting great things sound quality wise and I was not disappointed. The touch pads on the sides are a fantastic edition. Would 100% recommend.
Started out so well
1 out of 5 stars
bruce101 - 1 month ago
originally posted on sony.com
I bought these 6 months ago and absolutely loved them. That is until I had an issue and cannot get any assistance. One side is not working and there is not non-bot assistance anywhere.
1 reply from Fred team - 1 month ago
Hello bruce101, Thank you for considering Sony products. Your experience matters to us, and we’re committed to resolving the issue you are experiencing with one side of your WH-1000XM5 headphones. We understand the inconvenience this may have caused and appreciate your patience as we work to assist you. To assist you further, we recommend trying the following steps: Firmware Update to Version 2.4.1: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 Instructions for Resetting the Headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html How to Initialize the Headset to Restore Factory Settings: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We greatly appreciate your patience and understanding as we work to resolve this matter. For further reference, here is the link to our support team. You can contact them via chat or phone: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fred
Simply the best!
5 out of 5 stars
brills - 1 month ago
originally posted on sony.com
I bought these to upgrade from my much used and loved XM3's (which I am keeping as a reserve, as I can't bear to part with them). These came highly recommended in professional hifi reviews (award winning three years running), and justifiably so. Bluetooth wireless connectivity is great; noise cancelling superb; comfort marvellous; connection through the app excellent; musicality awesome. And the midnight blue colour is sublime (knocks spots off black). I am delighted with these headphones. Well worth the investment.
Broken headpiece
3 out of 5 stars
Nono608 - 1 month ago
originally posted on sony.com
I’ve bought two pairs of these however both have cracked on the joint between the headband and earphone very nice sound but crappy build
1 reply from Sony North America Customer Support team - 1 month ago
Hi Nono608, Thank you for taking the time to share your feedback regarding the WH-1000XM5 headphones. We are glad to hear that you appreciate the sound quality and we sincerely apologize for the issues you've experienced with the build quality. If you haven't already, we encourage you to reach out to our technical support team. They will be more than happy to assist you with this. Thank you for being a valued Sony customer and we hope to resolve this issue for you promptly. Best regards, Stephanie