Q&A(12)
Q: There is like a yellow juice on my stamps. What is that?
A: Hello! That substance is the oil used to keep the stamps from rusting.
submitted byHorizon Group USA - 5 years agoBrand expertA: This substance (I think) tested positive for lead (with my admittedly cheap lead test kit that sometimes yields false positives, but I found it concerning enough to return the product).
submitted bytest - 1 year ago
Q: What size are the letters?
A: The line thickness of the letters are probably 1/16 inch. No way the letters are that height.
submitted byHotrod - 5 years agoA: 1/16 inch.
submitted byHorizon Group USA - 8 years agoBrand expert
Q: What size and font are the stamps?
A: Hi Shawna! The size is around 2.2x1.6mm, and it is a sans serif font in uppercase letters.
submitted byHorizon Group USA - 18 days agoBrand expert
Q: What are the 4 black small squares that come in this kit?
A: Hi BSanchez! Those squares are used to keep the metal stamping plate in place. You can peel and stick them and add to the bottom of the plate in each corner! If you have any further questions, please reach out to customer.service@hgusa.com, thanks!!
submitted byHorizon Group USA - 2 months agoBrand expert
Q: Do the stamps actually work cause reviews say they don't?
A: Hi Isabelle! Yes, this product has went through multiple rounds of testing to ensure it works.
submitted byBrand Expert - 10 months ago
Q: Hello, does it come with chains?
A: Yes, this kit includes 4 chains
submitted byHorizon Group USA - 4 years agoBrand expert
Q: Does it bring number stamps with it? Or is it just letter stamps?
A: Hello! This kit does not include number stamps
submitted byHorizon Group USA - 4 years agoBrand expert
Q: What is the black box for the jewelry letter's or both
A: Hi There! The black box stores all of the metal stamps
submitted byHorizon Group USA - 5 years agoBrand expert
Q: Hi there are 27 stamps and only 26 letters in the alphabet, what is the other stamp?
A: Hi There! The 27th "letter" is the ampersand sign; " & " If you have any other questions or concerns please feel free to reach to our customer service team customer.service@hgusa.com or call them at 1-800-651-0616
submitted byHorizon Group USA - 6 years agoBrand expert
Q: What type of metal is used for this kit?
A: The metal used in this kit is both iron and brass.
submitted byTarget Vendor - 7 years agoBrand expert