Tech-Enabled Hospitality - by Jessica Gillingham

About the Book

Understand the practical steps to apply the right technological strategies for your hospitality business to ease staff and management pain points, increase efficiency and profitability and heighten the guest experience.

Book Synopsis

While the hotel and short term rental sectors are growing, there is a technology divide between operators using technology strategically to run better operations and those that are not. Hospitality professionals need to understand their businesses' pain points to better invest in technology solutions and transform their businesses to be more profitable, and in some cases, more personal.

Tech-enabled Hospitality looks at how the intersection of technology and personalized service can redefine the future of hospitality, including for large chains and small and medium-sized enterprises (SMEs) in the lodging sector. With its focus on practical applications of technology for enhancing both operational efficiency and guest experiences, this book is a valuable resource for those looking to modernize their hospitality business without losing the essence of personal touch.

Through real-world examples and in-depth expert interviews from brands such as Stripe, SiteMinder and Rocco Forte, this book explores hospitality functions such as hotel management, operations, revenue management, sustainability, IoT, access control, guest communications, payment processing, guest experience, virtual concierge and AI tools. This book will help hospitality professionals better understand the hows and whys of implementing technology to run everyday aspects of a hospitality business while still leaving room, if desired, to provide a uniquely human experience that underpins true 'hospitality'.

About the Author

Jessica Gillingham is the Founder and CEO of Abode Worldwide, a global public relations agency that partners with technology brands and enterprise operators across hospitality and lodging to transform the industry for the future. She is a regular speaker, author, podcast host, non-exec and advisor - writing and speaking regularly on the topics of hospitality, technology and change. Jessica Gillingham is based in Bath, UK.