Q&A(41)
Q: What model is this?
A: Thank you for your inquiry. The model number of this Vicks Steam Inhaler is VIH200. If you have further questions or need assistance, please reach out to our team at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 1 year agoBrand expertA: That's a great question. Please email socialsupport@helenoftroy.com. for more information about their inhaler.
submitted byVicks - 1 year agoBrand expert
Q: Can I use this product with saline (saline packets)?
A: Thank you for your inquiry. We can't recommend using saline packets with this steam inhaler. If you have any further questions or need assistance, feel free to contact us at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 1 year agoBrand expertA: For assistance, please reach out to the manufacturer, Helen of Troy, at 1-800-827-6712.
submitted byVicks - 1 year agoBrand expert
Q: Can this product be used with saline solution?
A: Thank you for your inquiry. We can't recommend adding saline solution to this steam inhaler. If you have any further questions or need assistance, feel free to contact us at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 1 year agoBrand expertA: For assistance, please reach out to the manufacturer, Helen of Troy, at 1-800-827-6712.
submitted byVicks - 1 year agoBrand expert
Q: Can this 1 steam inhaler be used by many people in the same family, like siblings and parents or is it only 1 person per steam inhaler or you just need to clean it in between use? Please advise
A: Thank you for your inquiry. We advise cleaning the steam inhaler and refilling it between uses, and we would suggest only one person using the unit per use. If you have any further questions or need additional assistance, feel free to contact us at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 1 year agoBrand expertA: For assistance, please reach out to the manufacturer, Helen of Troy, at 1-800-827-6712.
submitted byVicks - 1 year agoBrand expert
Q: I want to get this for a pregnant friend - is this okay for her to use?
A: Thank you for your inquiry. We would recommend consulting with a doctor before using a personal steam inhaler while pregnant. If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 2 years agoBrand expertA: For the most accurate assistance, please reach out to the manufacturer, Helen of Troy, at 1-800-827-6712.
submitted byVicks - 1 year agoBrand expert
Q: What is the model number of this sinus inhaler?
A: The Vicks brand name is licensed to Kaz USA, Inc. for Vicks Humidifiers, Vaporizers, VapoSteam, VapoPads, Thermometers and ZzzQuil Plug in Sleep Enhancers. For assistance with any of these products, please contact Kaz USA, Inc.(a Helen of Troy Company) directly using the following information. Email: consumerrelations@kaz.com; Phone: 1-800-827-6712
submitted byVicks - 3 years agoBrand expertA: Thank you for your inquiry. This unit is the VIH200. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 3 years agoBrand expert
Q: What is the temperature of the steam generated from this device?
A: Thank you for your inquiry. While the steam will come out not at a single temperature, it is around 212 degrees Fahrenheit. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 4 years agoBrand expertA: Our partners a Helen Troy Company will be happy to let you know what the temperature is for the steam. Please give them a call at 800 – 827 – 6712. We hope you find out soon!
submitted byVicks - 4 years agoBrand expert
Q: Is this machine good for cough or congestion?asking for a friend
A: Thank you for your inquiry. This unit is good for providing relief from throat, nose, and sinus symptoms caused by dry air, and may help with cough and congestion. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 4 years agoBrand expertA: Our friends at Helen Troy Company will have more information to let you know what it works best for and they'd be happy to help at 800 – 827 – 6712.
submitted byVicks - 4 years agoBrand expert
Q: Will this unit unstop a stuffed up nose so I can breath and get some sleep??
A: Thank you for your inquiry. This will help ease the symptoms of dry throat and clogged nose and sinuses. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 4 years agoBrand expertA: We know it's hard to sleep with a stuffy nose, so our trusted friends at Helen Troy Company will be glad to help at 800 – 827 – 6712. As they'll have more information about the Steam Inhaler.
submitted byVicks - 4 years agoBrand expert
Q: Is this a cool or warm steamer? I am looking for a warm mist steamer. Thank you.
A: Thank you for your inquiry. This unit, along with all of our personal steam inhalers, are warm steam humidifiers. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 4 years agoBrand expertA: When it comes to our Vaporizers or Humidifiers, we recommend connecting with our trusted friends at Helen Troy Company. Please reach them at 800 – 827 – 6712.
submitted byVicks - 4 years agoBrand expert