Q&A(43)
Q: Does this come with vapo pads or do I need to purchase them separately
A: For the best assistance with inquiries on the Personal Steam Inhaler, contact our trusted partner, Helen of Troy, and they will gladly assist you. You can reach them at 1-800–827–6712.
submitted byVicks - 12 days agoBrand expertA: Thank you for your inquiry! The Vicks Personal Steam Inhaler includes a sample VapoPad in the package, but additional VapoPad packs need to be purchased separately. If you have any further questions, feel free to reach out to us at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 6 months agoBrand expert
Q: Does this produce hot mist or cool mist?
A: Great question! For the best assistance with this device, contact our partner, Helen of Troy and they'll be happy to assist with your inquiry. Call them at 1-800–827–6712.
submitted byVicks - 12 days agoBrand expertA: Thank you for your inquiry. The Vicks Personal Steam Inhaler produces warm steam to help provide soothing relief. If you have further questions about the product, feel free to reach out to SocialSupport@helenoftroy.com for assistance. We're here to help.
submitted byManufacturer Tech Support - 6 months agoBrand expert
Q: Can children use this under supervision?
A: Thanks for asking. For the best assistance with this inquiry, contact our trusted partner, Helen of Troy, and they will gladly answer this for you. You can reach them at 1-800–827-6712.
submitted byVicks - 12 days agoBrand expertA: Thank you for your inquiry. For safety reasons, the Vicks Personal Steam Inhaler is not recommended for use by children, even with supervision. If you have additional questions or need assistance, please feel free to contact us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 6 months agoBrand expert
Q: Should my inhaler have come with the sample VapoPad open and installed in the machine already?
A: Great question! For the best assistance with this inquiry, contact our trusted partner, Helen of Troy, and they will gladly look into this for you. You can reach them at 1-800–827-6712.
submitted byVicks - 12 days agoBrand expertA: Thank you for your inquiry. The Vicks Steam Inhaler typically comes with a sample VapoPad in the box. If you have further questions or need additional assistance, we recommend reaching out to our team at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 6 months agoBrand expert
Q: What model is this?
A: Thank you for your inquiry. The model number of this Vicks Steam Inhaler is VIH200. If you have further questions or need assistance, please reach out to our team at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 1 year agoBrand expertA: That's a great question. Please email socialsupport@helenoftroy.com. for more information about their inhaler.
submitted byVicks - 1 year agoBrand expert
Q: Can I use this product with saline (saline packets)?
A: Thank you for your inquiry. We can't recommend using saline packets with this steam inhaler. If you have any further questions or need assistance, feel free to contact us at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 2 years agoBrand expertA: For assistance, please reach out to the manufacturer, Helen of Troy, at 1-800-827-6712.
submitted byVicks - 2 years agoBrand expert
Q: Can this product be used with saline solution?
A: Thank you for your inquiry. We can't recommend adding saline solution to this steam inhaler. If you have any further questions or need assistance, feel free to contact us at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 2 years agoBrand expertA: For assistance, please reach out to the manufacturer, Helen of Troy, at 1-800-827-6712.
submitted byVicks - 2 years agoBrand expert
Q: Can this 1 steam inhaler be used by many people in the same family, like siblings and parents or is it only 1 person per steam inhaler or you just need to clean it in between use? Please advise
A: Thank you for your inquiry. We advise cleaning the steam inhaler and refilling it between uses, and we would suggest only one person using the unit per use. If you have any further questions or need additional assistance, feel free to contact us at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 2 years agoBrand expertA: For assistance, please reach out to the manufacturer, Helen of Troy, at 1-800-827-6712.
submitted byVicks - 2 years agoBrand expert
Q: I want to get this for a pregnant friend - is this okay for her to use?
A: Thank you for your inquiry. We would recommend consulting with a doctor before using a personal steam inhaler while pregnant. If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 2 years agoBrand expertA: For the most accurate assistance, please reach out to the manufacturer, Helen of Troy, at 1-800-827-6712.
submitted byVicks - 2 years agoBrand expert
Q: What is the model number of this sinus inhaler?
A: The Vicks brand name is licensed to Kaz USA, Inc. for Vicks Humidifiers, Vaporizers, VapoSteam, VapoPads, Thermometers and ZzzQuil Plug in Sleep Enhancers. For assistance with any of these products, please contact Kaz USA, Inc.(a Helen of Troy Company) directly using the following information. Email: consumerrelations@kaz.com; Phone: 1-800-827-6712
submitted byVicks - 3 years agoBrand expertA: Thank you for your inquiry. This unit is the VIH200. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 3 years agoBrand expert