Q&A(50)
Q: Am I the only one or is this unit super low Volume I have both camera and parent unit on high volume and I could barely hear anything I have to keep putting the parent unit in my ear to hear a bit better unless I got a bad batch
A: It's not just you. The volume level of the monitor is very low even at max. If you connect the camera with the app on your phone you can actually achieve a reasonable volume but why the monitor then?
submitted byAjm50023 - 7 months agoA: Might be you/fixed. January 2025 and our is plenty loud enough. If we leave it in the kitchen and forget to turn it down we can hear ourselves from across the house.
submitted byKate - 29 days agoA: Hi - We are sorry to hear that you are having issues with your RM7766HD-2. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 7 months agoBrand expert
Q: Why does the playback speed drop so significantly when in split screen? Each camera is normal separately but when showing both they're terrible. You can't even tell what's going on.
A: This is not a technical issue, it's on mine too. Complete garbage in split screen
submitted byKate - 29 days agoA: Hi - We are sorry to hear that you are experiencing issues with the VTech RM7766HD-2. You may need to reboot the baby monitor by powering off the cameras and monitor. Wait for 1 minute before turning them on, then test the unit again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 2 months agoBrand expert
Q: Can this be used for twins ?
A: No, it is incompatible with twins. If it detects twins it will self-destruct.
submitted byAW - 9 months agoA: Hi - Yes, the baby units of the VTech RM7766HD-2 can be used to view twins in the same room. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 9 months agoBrand expert
Q: Can you connect this to more than one smartphone at a time?
A: Cannot watch on smart phone and monitor at the same time
submitted byKate - 29 days agoA: Hi - Yes, you can connect the VTech RM7766HD-2 to more than one smartphone. You just need to use the same credentials when logging into the app. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 10 months agoBrand expert
Q: Is it possible to use this not in split scrren mode, and to use the full monitor screen to just look at one camera?
A: Hi - Yes, the VTech RM7766HD-2 has split and single viewing mode. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 2 months agoBrand expert
Q: Does this model have a replaceable battery? My current model RM5766-2HD does not have a removable/replaceable battery and it barely hold 1-hour charge after 18 months.
A: Hi - The VTech RM7766HD-2 has a built-in battery. We apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 5:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 4 months agoBrand expert
Q: Can you use and view for two different room at the same time? For two children
A: Hi - Yes, the VTech RM7766HD-2 has a split screen mode that will enable you to see both cameras on the parent unit screen. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 3 months agoBrand expert
Q: I’m having trouble with the battery. Have only use it for 3 month and the battery will only show one bar even after charging it for at least 2 hours or either it’ll say it’s low battery and needs to be charged.
A: Hi - We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right. Thank you, -VTech Support Team
submitted byVTech Baby Monitors Team - 3 months agoBrand expert
Q: Does this require wifi to work?
A: Hi - The VTech RM7766HD-2 can be used with or without the Wi-Fi connection. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 2 months agoBrand expert
Q: Do you hear sound if you have the camera in separate rooms on split screen mode?
A: Hi - The audio on the VTech RM7766HD-2 will be muted when on split screen mode. Instead, you will get a notification beep, and the monitor will show which camera has detected an activity. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 2 months agoBrand expert