Q&A(56)
Q: Does this camera support Onvif local video streaming?
A: Hi - Regretfully, the VTech Smart Pan & Tilt baby monitor does not support Onvif local video streaming. Thank you, -VTech Support
submitted byThe Manufacturer - 3 months agoBrand expertA: Hi - No, the VTech RM7766-2HD does not support Onvif video streaming. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 3 months agoBrand expert
Q: Why does the playback speed drop so significantly when in split screen? Each camera is normal separately but when showing both they're terrible. You can't even tell what's going on.
A: This is not a technical issue, it's on mine too. Complete garbage in split screen
submitted byKate - 4 months agoA: Hi - We are sorry to hear that you are experiencing issues with the VTech RM7766HD-2. You may need to reboot the baby monitor by powering off the cameras and monitor. Wait for 1 minute before turning them on, then test the unit again. If this does not help, please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 5 months agoBrand expert
Q: Can this be used for twins ?
A: No, it is incompatible with twins. If it detects twins it will self-destruct.
submitted byAW - 1 year agoA: Hi - Yes, the baby units of the VTech RM7766HD-2 can be used to view twins in the same room. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 1 year agoBrand expert
Q: Can you connect this to more than one smartphone at a time?
A: Cannot watch on smart phone and monitor at the same time
submitted byKate - 4 months agoA: Hi - Yes, you can connect the VTech RM7766HD-2 to more than one smartphone. You just need to use the same credentials when logging into the app. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 1 year agoBrand expert
Q: Can you view 2 rooms at once? If I have one camera in room and one camera in living room can they be view simultaneously?
A: Hi - Yes, the VTech RM7766HD-2 has a split screen mode that will enable you to view both baby units at the same time. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 7 months agoBrand expert
Q: Does this model have a replaceable battery? My current model RM5766-2HD does not have a removable/replaceable battery and it barely hold 1-hour charge after 18 months.
A: Hi - The VTech RM7766HD-2 has a built-in battery. We apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 5:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 7 months agoBrand expert
Q: Can you use and view for two different room at the same time? For two children
A: Hi - Yes, the VTech RM7766HD-2 has a split screen mode that will enable you to see both cameras on the parent unit screen. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 6 months agoBrand expert
Q: Does this require wifi to work?
A: Hi - The VTech RM7766HD-2 can be used with or without the Wi-Fi connection. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 6 months agoBrand expert
Q: Do you hear sound if you have the camera in separate rooms on split screen mode?
A: Hi - The audio on the VTech RM7766HD-2 will be muted when on split screen mode. Instead, you will get a notification beep, and the monitor will show which camera has detected an activity. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 6 months agoBrand expert
Q: Does the portable part of the monitor work if the wifi is out inside the house?
A: Hi - The actual operating range of the VTech RM7766HD-2 may vary depending on the environmental conditions, and other interferences such as walls, doors, and electronic devices nearby. Thank you, -VTech Support
submitted byVTech Baby Monitors Team - 10 months agoBrand expert