Book Synopsis
The most accessible and practical book on the market about improving your personal and professional conversations, by internationally respected conversation expert Rob Kendall. Watch Your Language makes good communication easy, offering a huge range of case studies, easy-to-absorb concepts such as the Bad Place and the Tangle, and a unique "talking heads" page design that dissects examples of problematic conversations. It explains exactly why our daily conversations go wrong, how to respond when they do and provides tips on how to stop them from deteriorating in the first place. Communications expert Rob Kendall draws on over 30 years of experience to reveal:About the Author
Rob Kendall has worked with over 70 international organizations, teaching conversation skills to business leaders, sports professionals, teenagers and many others. Find out more at www.conversationexpert.com