WD Red Pro 16TB Internal NAS Hard Drive - 3.5" - SATA/600 - CMR

Hi, We apologize for the inconvenience and delayed response. Please be informed that all products are tested and determined to meet WD's stringent quality standards before they are sent as recertified. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us. If you have any specific concerns or require technical support, please contact us directly at www.westerndigital.com/support, the Customer Support team will contact you as soon as possible.

Hello, We are sorry for the inconvenience caused to you. Please be informed that systems will use both decimal and binary to measure the size. A drive's size is measured by using the total number of bytes that can be used on the drive. Please refer to the following below link to know more about the Drive is Smaller than the Drive Label: "Available Capacity of the Drive is Smaller than the Drive Label": https://support-en.wd.com/app/answers/detailweb/a_id/16656/ If you need any technical support, please feel free to contact us :(https://www.westerndigital.com/company/contact-us)

Hello, We are sorry for the inconvenience caused to you. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome. We request you to kindly open a support ticket at: https://support-en.wd.com/app/askweb to elaborate on the issue, our support team will get in touch with you at the earliest.

Hello, We are sorry to hear about your user experience with WD WD Red Pro NAS and appreciate your time providing this review and bringing this matter to our attention. We do apologize that your drive is not functioning properly, and that you have some concerns about our warranty process. We would recommend reviewing our Privacy Policy, as protecting our customers data is very important to us when drives are sent in for warranty replacement. All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear your user experience with the WD Red Pro Hard Drive and appreciate your time for providing this review. Based on your concern, if the drive is not showing up on the computer then it could be due to insufficient power supply to the drive for operation. To isolate the cause of the drive failure, it is recommended to connect the drive as secondary storage via SATA port to the computer and check the drive for any damage or defect. We recommend connecting the drive as secondary storage via SATA port to the computer, to test the health of the drive using Western Digital Dashboard for Windows. "Western Digital Dashboard: How to Install and Use" https://support-en.wd.com/app/answers/detail/a_id/31759#subject2 If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary. "How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product": https://support-en.wd.com/app/answers/detail/a_id/10336 All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear about your user experience with WD Red Pro and appreciate your time for providing the review We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are still looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear about your user experience with WD Red Pro NAS Hard Drive and appreciate your time for providing the review We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, If you are still looking for any assistance please let us know. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/ All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details. Need Help? Please see our "'Contact Us" page for information.

Hello, We're sorry to hear about your user experience with the WD Red Pro NAS and appreciate your time for providing this review. We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help. All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital. Need Help? Please see our "'Contact Us" page for information.