Q&A(8)
Q: What is happening to your new fresh scent travel packs in the red package? They are very stiff and have no moisture. Also leave white specks after use. Not at all like they used to be.
A: Typically these are moist and leave no residue. Recently, the ones I have gotten were great as they've always been. You can return them to the store and get a new one.
submitted byCS - 1 year agoA: We are sorry to hear that. Please call us at 1-866-WET-111S so we can gather information and assist you.
submitted byWetones Team - 1 year agoBrand expert
Q: Are these safe to use to clean up around puppy areas? Not on the puppy itself but to disinfect the floor after accidents, etc
A: This product is intended for personal use on skin, not as a wipe to clean surfaces. We recommend consumers use the product as directed.
submitted byWetones Team - 3 months agoBrand expert
Q: Is this really HSA/FSA eligible? I tried to file for reimbursement and got rejected. I think only those wipes that can prevent COVID-19 and has at least 60% alcohol is covered
A: While many over-the-counter health-related products are HSA/FSA eligible, eligibility can vary depending on the specific product and the guidelines of your HSA/FSA provider. We recommend checking directly with your insurance provider or reviewing their list of approved products for clarification.
submitted byWetones Team - 11 months agoBrand expert
Q: How long until they expire?
A: The wipes expire 2 years from the date of manufacture. We cannot verify its effectiveness past that date. The manufacture date can be determined by the LOT code stamped on the pack of the package. The first 2 digits represent the year and they next 3 digits represent the day on the Julian calendar. Please call us at 1-800-742-8377 if you need assistance.
submitted byWetones Team - 11 months agoBrand expert
Q: What does the fresh scent smell like? Is it floral?
A: It is hard to describe the scent but you can read all about them at https://www.wetones.com/products/wet-ones-antibacterial-hand-wipes-travel-pack-fresh-scent-pack
submitted byWetones Team - 1 year agoBrand expert
Q: What's happening to the new packs of these wipes? They are very dry and feel scratchy. Next to no moisture. Also leave a grainy resifue on your hands. They have recently been like this.
A: We are sorry to hear that. Please call us at 1-866-WET-111S so we can gather information and assist you.
submitted byWetones Team - 1 year agoBrand expert
Q: Are each wipes individually wrapped?
A: No, our Singles Wipes are individually wrapped.
submitted byWetones Team - 3 years agoBrand expert
Q: how much does a pack of these weigh? going on a long backpacking trip
A: Thank you for your questions. Each Wet Ones travel pack weights 0.23lbs. Enjoy your backpacking trip!
submitted byEdgewell Personal Care - 4 years agoBrand expert