Q&A(16)
Q: What size flanges does this come with? There are no size options to choose from.
A: The Willow Go Pump comes with two flange sizes - 21MM & 24MM.
submitted byMeetru - 3 years agoA: Willow Go offers 21mm, 24mm and 27mm flanges.
submitted byCustomer Care - 3 years agoBrand expertA: The Willow Go Double Electric Breast Pump Kit comes with 2 (24mm) and 2 (21mm) flanges.
submitted byWillow - 3 years agoBrand expert
Q: do you use battery or recharchable battery
A: The Willow Go comes with a charger. Charge and Go!
submitted byCustomer Care - 3 years agoBrand expertA: The Willow Go comes with a charger. Charge and Go!
submitted byWillow - 3 years agoBrand expert
Q: what flange size comes with the pump kit?
A: The Willow Go Pump comes with two flange sizes - 21MM & 24MM.
submitted byMeetru - 3 years agoA: The Willow Go Double Electric Breast Pump Kit comes with 2 (24mm) and 2 (21mm) flanges.
submitted byWillow - 3 years agoBrand expert
Q: what size is this pump
A: The Willow Go Double Electric Breast Pump Kit comes with 2 (24mm) and 2 (21mm) flanges.
submitted byWillow - 3 years agoBrand expertA: Willow Go was designed to be discreet and fits inside your bra. Each pump weighs about 1 pound.
submitted byCustomer Care - 3 years agoBrand expert
Q: How many dB of noise does this make during operation?
A: We design all of our pumps with discretion in mind. Willow 360® and Willow Go® are both quiet - you're able to pump in front of others without worrying others will notice.
submitted byCustomer Care - 3 days agoBrand expert
Q: Does this come with the new splash guard containers?
A: Our Willow Go® Pump Kit now includes our Splashguard Containers! If you happen to purchase and receive a kit without them, please feel free to reach out at 1-888-WILLOW-3
submitted byCustomer Care - 2 months agoBrand expert
Q: Does the pump leaks ?
A: Willow Go® offers great mobility while you pump, but it's not completely leak-proof in any position. The pump fits totally in your bra with no dangling cords, tubes, or bottles. You may notice some leaking if you move around while you pump - for example, if you bend far forward or lean far back. It all depends on how full your containers are, how much you're moving, and where the pump sits on your body. If you need true leak-proof mobility while you pump, we recommend you purchase Willow 360 and use our spill-proof milk bags.
submitted byCustomer Care - 3 months agoBrand expert
Q: Does this pump come with the new splashguard containers?
A: Great question, and we appreciate your interest in the Splashguard containers! While inventory varies by Target location, many will have Willow Go® Pump kits including Splashguard containers in stock. If you have any further questions, feel free to chat with us at onewillow.com or call 1-888-WILLOW-3—we’re happy to help!
submitted byCustomer Care - 3 months agoBrand expert
Q: What is the difference between this Willow pump and the other Willow hands free pump?
A: Our site offers a comparison page to help you understand the differences between the pumps - we recommend you check this out to learn more! Both pumps fit entirely in your bra, with no dangling cords, tubes, or bottles. The most major differences are range of mobility & suction type - Willow 360™ uses a constant suction, (think about how baby latches) is totally leak-proof when you pump with our milk bags, and wide range of mobility with our milk containers. Willow Go® uses a tug and release type of suction, similar to a traditional wall pump, and lets you pump totally hands-free and untethered, but isn't totally leak-proof (especially if you're leaning far forward or back). Willow 360 lets you choose between spill-proof milk bags (no need to transfer - you can pump and store milk in the same bag) or reusable containers, while Willow Go offers reusable containers only. Both pumps are app connected, but Willow 360 has more smart features - for example, it tracks your volume in real time and automatically records your session history and connects to Apple Watch. Willow 360 holds up to 4 oz per pump, while Willow Go holds 5 or 7oz (7 oz containers sold separately). Also included only with a Willow 360™ pump purchase, Moms have access to our 360 Care, where you can book a virtual session with a Mom Coach to get up to speed on assembly, sizing, positioning, and bra fit. The program also offers access to expert-backed articles and videos to help set you up for success!
submitted byCustomer Care - 5 months agoBrand expert
Q: Does this come with a warranty?
A: The Willow Pump mechanism is covered under a 12-month warranty. All other product components are covered under a 90-day warranty from purchase date. Please feel free to reach out to our Customer Care team at 1-888-WILLOW-3 if you have additional questions. We are here to help!
submitted byCustomer Care - 6 months agoBrand expert