Women's Women's Arctic Ice Mid Insulated Boot + Vibram Arctic Grip A.T.

Hello, and thank you for taking the time to share your review with us. I'm so happy to hear you initially found the boots to be comfortable, but I'm sorry to hear about the experience you had with the sole. Upon reading your review, I've sent you an email to see if I can offer any assistance. Please respond directly if there is anything I can do for you!

Hello Amanda, thank you for taking the time to share your review! We're so happy to hear that the boot met your expectations in comfort & traction, but I'm sorry to hear about what happened to the sole. Upon reading your review, I've sent you an email to see if I can assist in any way. Please respond if there is anything I can do for you!

Hello, thank you so much for taking the time to share your experience with this boot. We're so happy to hear that the boots were keeping you warm, but I'm sorry to see what's occurred with the sole! We do offer a 1-year limited warranty in normal use against any manufacturing flaw(s), defective materials and workmanship. Upon reading your review, I have sent you an email to see if I can offer some assistance. Please respond with the requested information so we can determine how best to help!

Hello, I'm really sorry to hear about the experience you had with these boots. This sounds like you've experienced a defect that may be covered under our warranty. I've sent you an email upon reading this review to see if I can help. Please respond with the requested information if there is anything I can do for you!

Hello and thank you for sharing your review of the boot with us. I'm sorry to hear about what occurred with the sole of your boot. We do offer a 1-year warranty in normal use against any manufacturing flaw(s), defective materials and workmanship. This warranty is honored by all of our authorized sellers. Please reach out to the retailer where you originally purchased the boots. If you have any trouble with this, please reach out to our team so we can assist you!

Hello Robin, we appreciate you taking the time to share your feedback and review with us. Upon reading your review and looking further into your situation, I see that our customer service team offered to assist you with this issue provided you sent over a copy of proof of payment. We have processes in place for our warranty process to ensure that everything is properly documented on our end for auditing purposes. Our warranty helps to protect against defects such as sole separation. We'd be happy to continue to assist you if you change your mind. Again, I am so sorry for the experience you've had with these boots. If there's anything else we could do to improve your experience, please let us know!

Hi Erin, Thank you for taking the time to share your feedback and experience with our product. While your experience is not one we want anyone within our community to have, we do offer a limited warranty on our products and a care guide to help protect your investment. This purchase may be outside of our warranty coverage, but our customer care team is available to help you determine the best sealant to use to patch the hole. Please reach out to them at muckcustomersupport@rockybrands.com. As a friendly reminder with all of our products, it's best to stowe boots away from heat sources and allow them to dry naturally to help prevent cracking and crazing. For more info on how to best care for your boots, please see our care guide: https://www.muckbootcompany.com/care-guide/