You Can't Google It! - by Phyllis Weiss Haserot (Paperback)

About the Book

You Can't Google it! reveals how to take the stress, frustration, and negative energy out of working with people of different generations so that readers understand and can accomplish their common business development goals--and do it faster with more engaged and committed colleagues and clients.

Book Synopsis

You Can't Google it! reveals how to take the stress, frustration, and negative energy out of working with people of different generations so that readers understand and can accomplish their common business development goals-and do it faster with more engaged and committed colleagues and clients.

Review Quotes

The #1 factor that wears down resilience at work is dealing with friction among people. Whatever generation you identify with, You Can't Google It! 'a go to' handbook will show you how to resolve the cross-generational challenges that cause frustration and interfere with work outcomes. Phyllis Weiss Haserot is a seasoned observer who brings both wisdom and fresh ideas. Her 'cross-generational conversation' strategies and workshops will generate culture change and new revenue opportunities in your organization.
- Sharon Melnick, Ph.D., Author, Success Under Stress

Haserot offers a blueprint for managing today's cross-generational workplace that is practical and actionable. You Can't Google It! is a metaphor for employee conversation and engagement. It is a must read for managers who are developing the next generation of leaders.
- Valisha Graves, Technology Executive, Wall Street Investment Bank

Phyllis has done us all a great service. She was one of the first to talk about the looming challenges of working in a multi-generational workforce. She's taken her experience, knowledge and wisdom and put it into a practical easy to read source book for anyone working with multiple generations. Whether you are an HR Exec, organizational development consultant, manager or employee, this book will provide the skills and tools to navigate the challenges of today's workforce. It will help you create alignment, engagement and productivity where there was conflict and dissonance. Go buy this book! Now!
- Stewart Levine, Esq. Author: Getting to Resolution, Collaboration 2.0 and The Book of Agreement

Phyllis Weiss Haserot has addressed one of the most important issues of our time: How to create personal relationships with all the generations you must work with. It will also be particularly useful for military officers and the transitioners that we work with. Kudos for creating a meaningful, cross-generational, and personal relationship conversation.
- Carole Hyatt, Multi-book best-selling author and Founder of Mission: Getting to Next

You Can't Google It! takes you on a journey to explain the business case for cross-generational communication, strategy and collaboration with specific prescribed action steps at the conclusion of each chapter. Haserot distils the often confusing task of understanding cross-generational work issues in a way that will reward firm leaders at all levels who seek to inject positive energy into their firm's culture. I recommend it to leaders . . . of every age.
- Patrick J. McKenna, Internationally recognized author, lecturer, strategist and seasoned advisor to the leaders of premier law firms.

Phyllis calls us to go beyond the "general discourse" about generational disconnects into using meaningful cross-generational conversation to solve the mounting challenges and changes in the world of work. We need to continue to create opportunities for open dialogue (without judgment), and this book delivers!
- Jane Hyun, Global Leadership Strategist, Co-Author, Flex/The New Playbook for Managing Across Differences and Author, Breaking the Bamboo Ceiling

You Can't Google It! is for all looking to master the art of conversation across generations in their internal and external work relationships and understand others' perspectives formed by the economic, social, political and cultural influences and personal experiences that combine to define the generations. And it doesn't dwell on differences. With her new book, You Can't Google It! Phyllis Weiss Haserot, a trailblazer in the area of intergenerational relations has explored new territory on the emotional as well as practical sides of the challenges. She lays out in convincing detail the business case for promoting cross-generational conversation at work for more productive, engaging, prof

About the Author

Phyllis Weiss Haserot is a passionate champion for improving relations among the generations in the workplace and works hands-on to help organizations solve sensitive intergenerational challenges that can hinder client relationships, productivity, knowledge transfer and succession planning, and business development results. She is President of Practice Development Counsel, a business development and organizational effectiveness consulting firm she founded over 30 years ago and founder of Cross-Generational Conversation Day.

Through on-site and off-site program facilitation and keynotes, webcasts, blogging, *Cross-Generational Conversation* forums and monthly newsletters, Phyllis has established a reputation as a "go-to" person on workplace intergenerational issues, dubbed the "Cross-Generational Voice." A trailblazer in marketing/business development for law firms, her initial career was as an urban planner.

In addition to working with private sector clients, Phyllis works with administrators of universities to address their staff and faculty intergenerational challenges and with students to give them perspective and tools for thriving in a perplexing and competitive work world.

Phyllis is the author of two existing books on marketing for law firms - best selling The Rainmaking Machine and The Marketer's Handbook Of Tips & Checklists. She is a columnist on intergenerational challenges at work for Forbes.com, Next Avenue, Thomson Reuters' Legal Executive Institute blog and AccountingWEB. She has been interviewed and quoted widely in the professional and business media, and appeared on podcasts, radio and cable TV and is the founder and manager of the Cross-Generational Conversation group on LinkedIn.

Additionally, Phyllis serves as Chair of The Leadership Connection, Board Vice President of Manhattan Musical Theatre Lab and Entrepreneur Mentor and multi-generational issues thought leader for Law Without Walls. Phyllis co-founded the Legal Marketing Association New York Metro chapter, is a leader in the President's Council of Cornell Women and a member of Cornell University Council. Outside of work she is passionate about musical theater, baseball, meeting new people and participating in improv. Phyllis currently resides in Manhattan.