98.5"W Sofa Couch 3-Seater Sofa with Soft Arm Pillows, Comfy Chenille Sofa with Deep Seat, Gray - ModernLuxe
$672.99 reg $979.99
Sale save $307.00 (31% off)
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1 out of 5 stars
31 January, 2026Verified purchase
(no review title)
This couch is beautiful to look at, but unfortunately that’s where the positives end. The back is very low and the cushions are flat, so you can actually feel the frame against your back when sitting. The seat cushions are extremely firm and uncomfortable, even after use. On top of that, the pieces were not labeled, which made assembly frustrating and unnecessarily time-consuming. For the price and appearance, I expected much better comfort and quality. I would not recommend this sofa.
1 reply from MODERNLUXE team - 2 months ago
Dear Customer, we sincerely apologize that our product did not meet your expectations—this is certainly not the experience we want you to have. Please allow us to explain. The sofa cushion has been compressed for an extended period during packaging and shipping, which may initially cause it to feel less comfortable due to insufficient fluffiness. We recommend letting it sit for a while and gently patting it to allow the cushion to fully expand before use, as this will significantly improve its comfort. We also truly appreciate your feedback and have already forwarded it to our production and design team for improvement. Should you encounter any other issues during use in the future, please feel free to contact our customer service team via email directly. We will respond promptly and assist you accordingly. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you again for sharing your thoughts with us. We hope to have the opportunity to provide you with more satisfactory products and services in the future. Best regards, ModernLuxe