Moen Adler 2-Handle Chrome Tub and Shower Faucet
$129.62 reg $145.62
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Guests are saying
This product has received mixed feedback from guests, highlighting both aesthetic appeal and significant quality concerns. Many guests appreciate the stylish design and large shower head, but they express frustration over the use of plastic components, alignment issues, and installation difficulties. The overall sentiment suggests that while the product looks good, its functionality and durability do not meet expectations, leading to dissatisfaction among users.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
2.4 out of 5 stars with 38 reviews
2 out of 5 stars
20 May, 2026
originally posted on moen.com
What a let down!
although this is a good looking unit, felt as it was of good quality and installed easy enough im so disappointed as less then a year later its been leaking out of the spout, at first the cold and within a week the hot as well im guessing it needs new cartridges? my last moen served us well for 10 years maybe more before this happened which i thought was a good run so i installed this in my second bath only to be let down ..so frustrating!
1 reply from Moen Plus Support team - 21 days ago
Hello Todd and thank you for the feedback you posted on the Moen website. We are sorry to hear your Moen Adler Standard Tub/shower is leaking for you. We would be glad to help you and show you we stand by our products. We have sent you an email to get more information so that we can work with you to find a satisfactory warranty resolution.
2 out of 5 stars
7 March, 2026
originally posted on moen.com
Faulty faucets
We had someone install this in our new shower. The only way it will work is the cold water handle has to go up to turn on and the hot water handle has to go down for it to come on. This is ridiculous! Is there anyway to fix this problem?
1 reply from Moen Plus Support team - 3 months ago
Hello Sandy and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you are experiencing with the handles on your newly installed Moen 82602 Adler Standard Tub/shower. The following links will help you get the handles to move properly: https://solutions.moen.com/Article_Library/My_Shower_Handle_is_Not_Rotating_Correctly_after_Installing_the_90274 https://solutions.moen.com/Article_Library/My_Shower_Handle_is_Not_Sitting_in_the_Original_Position_After_Installing_the_90274 https://solutions.moen.com/Article_Library/90274_Handle_Mechanism_Two_Handle_or_Three_Handle_Shower Moen product specialists would be happy to work with you to troubleshoot these issues and to find a satisfactory warranty resolution. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
1 out of 5 stars
9 February, 2026
originally posted on moen.com
Do better, Moen!!!!
Cheaply made. Internal valve is plastic!!!! Are you kidding me??
1 reply from Moen Plus Support team - 4 months ago
Hello JackieO and thank you for the feedback you posted on the Moen website. We are sorry to hear that the 82602 Adler Standard Tub/shower did not meet your expectations. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.
2 out of 5 stars
19 October, 2025
originally posted on moen.com
Handles are not lining up
I just installed this product. I can’t get the handles to line up properly. Are the cartridges not installed properly?
1 reply from Consumer Services team - 8 months ago
Thank you so much for the feedback you posted on the website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. If the handles are not properly lined up on the Moen Adler Standard Tub/shower, Moen will recommend you adjust the handle adapter. If you need further assistance on installing/aligning the handles on the Moen Adler Standard Tub/Shower, please contact Moen Consumer Services at 800-289-6636. Our business hours are 8:00 am - 7:00 pm, Monday through Friday EST.
4 out of 5 stars
10 November, 2023
originally posted on moen.com
Could be tougher and thivker the frame
The style is nice ,the shower head is big and beautiful but the frame is not thick enough
5 out of 5 stars
19 October, 2023
originally posted on moen.com
Bathtub
Well built product, other than the little valve covers may need to have possibly been aluminum. That plastic may break on some installs and can't easily be replaced.
1 out of 5 stars
11 September, 2023
originally posted on moen.com
very cheaply constructed do not buy
Purchased new and installed. Apparently, there is a problem with the cartridge unit in these units. I am having the same problem as others are having with this unit. the knob just ratchets and does not engage. Now I have to remove it and return this unit. I am very frustrated will never buy another moen product if I can help it. Very poorly constructed.
1 reply from Moen Plus Support team - 3 years ago
Hello John and thank you for the feedback you posted on the Moen website about your experience with installing the Moen Adler Chrome Standard Tub/Shower. We are very sorry to hear that you had difficulty installing the handles on your new Moen Adler Chrome Standard Tub/Shower. What you experienced is not consistent with the quality we strive to provide. The links below may provide you with additional instructions on how to prevent the handle from “ratcheting”; you are also more than welcome to call our Helpline for additional installation assistance. https://solutions.moen.com/Article_Library/Handle_Assembly_and_1224_Cartridge%3A_Two_or_Three_Handle_Shower-_Cap_Lever https://solutions.moen.com/Article_Library/My_Shower_Handle_is_Not_Rotating_Correctly_after_Installing_the_90274 https://solutions.moen.com/Article_Library/My_Shower_Handle_is_Not_Sitting_in_the_Original_Position_After_Installing_the_90274
1 out of 5 stars
9 August, 2023
originally posted on moen.com
Terrible valve
Helped a friend install. The brass valve is flimsy and easily bends. Poor overall quality.
1 reply from Moen Plus Support team - 3 years ago
Hello Josh24 and thank you for the feedback you posted on the Moen website. We are sorry to hear that the Adler Chrome Standard Tub/Shower did not meet your expectations. Moen 82602 has been thoughtfully designed, manufactured under strict quality guidelines, and will provide you with years of dependable service. Moen is always working to improve our products to provide economical and beautiful design options for our customers. Should you require any warranty or pre-purchase assistance, please feel free to contact us directly.
1 out of 5 stars
20 April, 2023
originally posted on moen.com
really moen?
this product is to cheep for the moen name I would gladly pay more for a little more brass. My plumbing is hard to changs so i am forced to use the same model number. I use as much care as I can when installing but after a few years the brass pipes rot away and start to leak, causing a mess and water damage. can you not use thicker brass pipes? this product last aboutr 3 years and is the 3ed one I've installed.
1 reply from Moen Plus Support team - 3 years ago
Hello Bill and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulties you have experienced with the Moen Adler Standard two-handle tub/showers, model number 82604, that you have purchased. As the original purchaser of these Moen products, they are covered under our lifetime limited warranty. We are sending you an email to get more information, to troubleshoot the issues you are experiencing and to work with you to find a satisfactory warranty resolution.
1 out of 5 stars
6 January, 2023
originally posted on moen.com
Wobbly handles and shower doesn't work properly
Installed by a professional who had upon installation discovered missing parts which Moen sent fairly quickly. The handles were very difficult to align and install and after a few uses became loose and now spin on both hot and cold. To turn on, adjust water temp, and turn off water one must push on the handles and turn slowly to try and catch the valve stem just right. The shower runs when tub is being filled and the tub spout has a low stream of water when shower is being used. I am a faithful MOEN customer and this is by far not the product standard I am accustomed to. I am very unsatisfied with this product and would not recommend this particular model at all. Unfortunately the only remedy seems to be a total replacement with a different product. A total waste of money
1 reply from Moen Plus Support team - 3 years ago
Hello Customer and thank you for the feedback you posted on the Moen website. We are sorry to hear that after installing the Moen Adler Standard two-handle tub/shower you have had a difficulty with using/aligning the handles. The following link is for additional instructions for the handle installation and operation: https://solutions.moen.com/Article_Library/My_Shower_Handle_is_Not_Rotating_Correctly_after_Installing_the_90274 We are also sorry to hear that after installing the Moen Adler Standard two-handle tub/shower when you run water out of the tub spout you also have water coming out of the showerhead. What you have described is a condition referred to as “stacking”. This condition can best be described as the water leaving the tub spout is not able to get out of the spout fast enough that the water begins to back-up behind the wall. The only place for the water to back-up, is up the shower pipe and out the showerhead. The following is a link for additional information: https://solutions.moen.com/Article_Library/What_is_a_Stacking_Leak%3F We are sending you an email to get further information and to assist with troubleshooting these issues for you.
2 out of 5 stars
1 June, 2022
originally posted on moen.com
Not Worth the Money
The faucet and other parts are plastic, not metal. the shower head runs when you fill the tub. After you pull up the knob to turn on the shower, water spills out of a hole on the underside of the faucet near the wall. The handles are hard to properly align. It looks nice, but it's not what I was hoping for.
1 reply from Moen Plus Support team - 4 years ago
Hello Wali and thank you for the feedback you posted on the Moen website. We are sorry to hear about your experience with your Moen Adler Chrome Standard Tub/Shower. We have sent you an email to get more information so that we can work with you to find a satisfactory warranty resolution.
5 out of 5 stars
28 July, 2021
originally posted on moen.com
Love Moen Products!
I just changed out the shower with a moen faucet to match my 20 year plus sink faucet!Moen makes great,dependable,stylish faucets.Easy change cartridges. Very happy with purchase.
1 out of 5 stars
17 May, 2021
originally posted on moen.com
Cheap design
Handles are the only quality in this package. “Buy It For Life”? I will be happy if it lasts a year!
1 reply from Moen Consumer Services team - 5 years ago
Hello Patt and thank you for the feedback you posted on the Moen website. We are sorry to hear that the Moen Adler standard two-handle tub/shower did not meet your expectations. We see that you have been in contact with one of our Product Specialists regarding your concerns with this faucet and we appreciate the opportunity to show you we stand behind our products.
1 out of 5 stars
27 February, 2021
originally posted on moen.com
Aweful product
Tabs for hot & cold are not the right 1’s so Cant use them. The cold water handle is a pita to try to get aligned & to actually function....usually have to use the screw or pliers to turn the cold water off. Made of plastic so can’t even squeeze pliers hard or it will break. It’s such a project just to adjust the water temp so my son can get a shower! 2hours & he’s still not able to get washed bc it’s a pain in the ***** I’m super mad & irritated & I want a different set but we spent way more then we wanted to get the diverter & this piece of ****set!! Never again will I buy anything moen!!
1 reply from Moen Consumer Services team - 5 years ago
Hello Subritzer and thank you for the feedback you posted on the Moen website. We are sorry to hear the difficulty you are experiencing with the cold handle for your Moen Adler Chrome Standard Tub/Shower. We have sent you an email to get more information so that we can work with you to find a satisfactory warranty resolution.
2 out of 5 stars
27 December, 2020
originally posted on moen.com
Low quality
I expected a better product from Moen. I use Moen every time I replace faucets. This one was not up to Moen standards. The cold faucet handle didnt line up probably right out of the box. I settled to have the handle off.
1 reply from Moen Consumer Services team - 5 years ago
Hello Peter and thank you for the feedback you posted on the Moen website. We are sorry for the difficulty you experienced with your Moen Adler Chrome Standard Tub/Shower. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Adler Chrome Strandard Tub/Shower you are able to contact customer service for a replacement handle. We would appreciate an opportunity to show you we stand behind our products, services and warranty.
1 out of 5 stars
9 November, 2020
originally posted on moen.com
Poor quality
I installed the faucet myself, Im not a plumber by trade but I am a self employed mechanic, I was shocked by the quality of the faucet and shower head. PLASTIC? It was missing parts and thats what really had me frustrated. Its installed correctly and neatly, Just have the thought in the back of my mind how long its going too last.
1 reply from Moen Consumer Services team - 6 years ago
Hello Fishy and thank you for the feedback you posted on the Moen’s website for our Moen Adler Chrome Standard Tub/Shower. While parts may appear to be made of plastic, we are actually using enhanced polymers to make these parts resistant to corrosion and rust; the enhanced polymers are tested to ensure they are durable over time and usage. Rest assured that our Limited Lifetime Warranty and the highest quality components available are selected to meet the qualifications of our products and to provide peace of mind. If you should occur any problems with your Moen Adler tub/shower, we would be glad to help you and show you we stand by our products. Please feel free to call us at 800-289-6636.
5 out of 5 stars
12 August, 2020
originally posted on moen.com
Missing tabs
82630 tub set missing handle hot cold tabs for set
1 out of 5 stars
15 July, 2020
originally posted on moen.com
Pain in the butt, poor quality
The brass diverter is too flimsy and came bent out of shape right out of the box, making it a nightmare to get aligned and secured. The handles arent even or level due to the bent brass diverter. Plastic stems are very fragile, don't use too much force turning handles on and off or they will snap. Very disappointed in this. Also, the hot water inlet make NPT thread has a very slow drip, no matter how much tape/dope I use or how tight I make it.
1 reply from Moen Plus Support team - 5 years ago
Hello Broc94 and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you experienced with your Moen Adler two-handle tub/shower, model number 82602. Receiving this product with a bent/out of line rough-in valve is not consistent with the quality we strive to provide. We understand that due to this, it would make it difficult to install the handles. As the original purchaser of this Moen tub/shower product, you can contact Moen directly under the product lifetime limited warranty. Our product specialists would be happy to work with you to find a satisfactory warranty resolution.
4 out of 5 stars
21 June, 2020
originally posted on moen.com
Looks great and works terrific!
I'm so elated to have a new faucet in both bathroom and kitchen. They work great!
1 out of 5 stars
5 June, 2020
originally posted on moen.com
Adler 82663
After two trips having to replace my product The 3rd trip; the faucet handles were poorly constructed the threads only partially threaded I installed them anyway as I was not wasting another day having to return boxes with missing parts and poor design. Beware
1 reply from Moen Consumer Services team - 5 years ago
Hello Michael and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you experienced with the purchase and multiple returns of the Moen Adler two-handle standard tub/shower. What you described is not consistent with the quality we strive to provide. We have sent you an email to get more information so that we can work with you to find a satisfactory warranty resolution to the handle issue you described in your review.