Large 4-Tier Cat Catio Outdoor Enclosure, Weatherproof Cat House with Window Attachment, Platforms & Resting Rooms, Brown - ModernLuxe

Dear customer, we are truly sorry that you are not satisfied, and this is definitely not the experience we intended to provide you. However, please allow us to explain that our cat house is carefully designed in terms of structure, and has been tested after design and production to ensure its stability and load-bearing capacity. Under normal circumstances, it can be assembled into a stable cat house, there may be some special situation with your item. Could you please check if you have followed the assembly instructions exactly and tightened all the components properly? If the problem remains after checking, or if you have any other concerns, please contact our customer service team by email. We will reply promptly to find a satisfying solution for you and make sure you can assemble the product smoothly. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding. We look forward to your reply and hope to have the opportunity to make this right for you. Best regards, ModernLuxe