Q&A(12)
Q: Do these have soft or medium bristles? My gums are too sensitive for anything harder than soft :(
A: The answer is subjective. Soft does not really have a specific definition. I would call them medium using Colgate toothbrushes as a baseline.
submitted byEdgar in Austin - 4 years agoA: They are soft bristles.
submitted byNoa - 6 years agoA: quip Toothbrushes have a soft-bristle brush head which is powered by a single AAA battery.
submitted byEmma - 6 years agoA: they are solft but do not buy this brush. absolute scam
submitted byBron - 3 years ago
Q: Hi! I recently bought a Quip electronic toothbrush. How do I sign up for the 3 month plan which automatically sends me new batteries and brush heads?
A: i wouldn't do it. total scam.
submitted byBron - 3 years agoA: Included in the packaging is a code you use on the quip website to subscribe. I bought one at target and there was a small square insert with the code and instructions
submitted byAnonymous - 6 years agoA: Online. You can only buy them from the quip site
submitted byDeadshot222 - 6 years agoA: You can sigh up at Quip's website if you are ok with providing your credit card # to a company who does not have a phone number to call if something goes wrong with your shipment, your billing etc.
submitted byEdgar in Austin - 4 years ago
Q: What age is this good for? Can 11 year olds use?
A: Our Sonic Toothbrushes are safe to use for ages 3 and up! We also have Kids Sonic Toothbrushes featuring a smaller Brush Head.
submitted byquip team - 5 days agoBrand expert
Q: How do you trouble shoot the Bluetooth not connecting? I have turned on/off, reset my phone, turned off all other Bluetooth items, disabled Bluetooth on other devices, and it still does not connect.
A: Thanks for reaching out! For help with Bluetooth setup, please visit the quip app section on our Help Page: https://getquip.gorgias.help/en-US/articles/quip-app-279467. If you're still having trouble after that, feel free to email help@getquip.com and our team will be happy to assist.
submitted byquip team - 7 months agoBrand expert
Q: How do i turn the toothbrush on?
A: Simply press the "q" on the Brush Head to turn your quip Sonic Toothbrush on and off! If you have any further questions, feel free to get in touch with our support team via email at help@getquip.com.
submitted byquip team - 1 year agoBrand expert
Q: What is the warranty on this toothbrush?
A: Our quip Sonic Toothbrush is covered under warranty for 1 year after purchase!
submitted byquip team - 1 year agoBrand expert
Q: My quip is malfunctioning after less than six months. The heads are quite expensive and the fully charged battery randomly engages. How can I replace this unit without having to purchase another?
A: We're so sorry to hear this and would be happy to help. Please visit getquip.com for more information on how to initiate a warranty request. We look forward to resolving this for you.
submitted byquip team - 1 year agoBrand expert
Q: Can people with pacemakers use this product?
A: Our electric toothbrush is generally safe to use with a pacemaker although it has not been tested for compatibility. We suggest consulting with your healthcare provider to be sure.
submitted byquip NYC - 2 years agoBrand expert
Q: I purchased this brush a few weeks ago. How can I replace the battery?
A: You can change out your battery by lightly gripping the handle in one hand and Brush Head in the other with the bristles pointing away from you. Gently pull the head off the handle in a slight arc motion to reveal the motor and battery.
submitted byquip NYC - 2 years agoBrand expert
Q: my quip stopped working 2 weeks in. battery and head replacement did nothing to help. Is there a warranty on this item?
A: To activate your lifetime warranty, please use the claim code (small green card) included in your original packaging. Then you can use the following link to create your account and register your brush: https://www.getquip.com/signup
submitted byquip NYC - 3 years agoBrand expert