Q&A(78)
Q: Is the step that is used to wring the mop not working seamlessly for everyone? This is the second mop I’ve purchased with the same problem.
A: Thanks for this question. I have the O Cedar spin mop and bucket. The foot pedal pushing down makes this weird noise (not the seamless push you should have) and I have to pull it up with my toes it won’t come back up on its own. This has done this since I got it! I was just looking to possibly get the rinse clean version. But apparently I might run in to the same problem I really don’t want to Continue wasting money because it’s a huge pain in the butt!
submitted byCA from Ohio - 8 months agoA: That should not be happening. If not done yet, lease reach out to us by filling our contact us form on our website, we will be happy to figure this out and provide assistance.
submitted byO-Cedar - 9 months agoBrand expert
Q: First time I used it, I found a small black piece of soft plastic on the floor. It would fit in where the red fresh water lever pulls up. But it doesn't stay in place. Is it broken?
A: We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!
submitted byO-Cedar - 2 years agoBrand expert
Q: Are the instructions on how to use this online in writing that I can print out for future use? They are on the box but not finding them on the companies website. Want in writing, not Youtube.
A: Take a picture from the box, then print it.
submitted byNana N - 1 year agoA: Hi there! We do not have a written step-by-step guide online, identical to what is printed on the box. Please contact our Customer Care team, on our website for further information about your RinseClean Spin Mop System. We're happy to help!
submitted byO-Cedar - 3 years agoBrand expert
Q: This might be a stupid question, but how do you use this? Lol. Like step by step. I put the head in the clean water, then wring it out, then mop, then put the head in the clean water again? Wouldn't that still just make the clean water dirty?
A: Thanks for reaching out Lain! 1)Open the Flow Valve to allow water to fill the clean water reservoir. 2) Saturate the mop head with water 3) Wring out the mop head to the desired level by spinning it in the wringer basket. 4) Mop away! If you feel that the mop head is still holding a lot of moisture, you can wring it dry before going back to the clean water tank. Our mop allows the user to control the level of water they are applying to their floors. If you are mopping a stubborn mess that is stuck onto tile, you can step on the pedal just a couple times to leave a healthy amount of water still in the mop. If you are moping hardwood or linoleum, and don't want to apply too much water, you can step on the pedal seven or eight times to have the mop head just damp. So, if your mop head is still very wet after moping, it would be a good idea to wring out the excess water prior to going back to the clean water tank. Happy cleaning!
submitted byO-Cedar - 4 years agoBrand expertA: Lain-I'm with you on your question and they really don't explain it with their answer. You are definitely putting the dirty mop head back in the clean water. I was about to buy this until I started thinking about this.
submitted byGlenn - 4 years ago
Q: Does the mop head spin while mopping
A: Hi! The mop head does not spin. The handle will move as one component as it is lightly held up vertically with your hand, as a guide, while stepping on the pedal.
submitted byO-Cedar - 1 month agoBrand expert
Q: How heavy is the bucket?
A: The bucket it self weighs approximately 6lbs, now the weight can change depending on how much water you add in to the clean water tank. If you have any more questions, we are here to help!
submitted byO-Cedar - 2 months agoBrand expert
Q: How big is the clean water reservoir? 
A: Hi Fin! The clean water tank holds a volume of 1.6 gallons/6 liters! Please don't hesitate to reach out if you have any further questions!
submitted byO-Cedar - 2 months agoBrand expert
Q: How much liters is the mop bucket?
A: A full clean EasyWring water tank can clean up to 860 square feet / 80 m². The full water tank holds 1.6 Gallons or 6 liters of water. if you have any other questions, we are her to help!
submitted byO-Cedar - 2 months agoBrand expert
Q: Does this version hold enough water to clean more than the flat mop? I am looking to get one for my mom who has arthritis and recently retired would like it to be efficient while also being easier on her back and all.
A: Hello, to answer your question, a full clean EasyWring Rinse Clean water tank can clean up to 860 square feet / 80 m². The full clean water tank holds 1.6 Gallons or 6 liters of water. If you have any another questions, we are here to help!
submitted byO-Cedar - 3 months agoBrand expert
Q: Is the handle metal or plastic
A: Hi Jordan, the handle of the RinseClean Spin mop system is made out of metal material.
submitted byO-Cedar - 4 months agoBrand expert