Q&A(78)
Q: Is the step that is used to wring the mop not working seamlessly for everyone? This is the second mop I’ve purchased with the same problem.
A: Thanks for this question. I have the O Cedar spin mop and bucket. The foot pedal pushing down makes this weird noise (not the seamless push you should have) and I have to pull it up with my toes it won’t come back up on its own. This has done this since I got it! I was just looking to possibly get the rinse clean version. But apparently I might run in to the same problem I really don’t want to Continue wasting money because it’s a huge pain in the butt!
submitted byCA from Ohio - 1 year agoA: I've now broke two pedals which make the entire thing useless. The plastic ring on each side of the metal bar keeps breaking. People are putting their feet on these O-Cedar... reinforce properly.
submitted byJaceTheCurator - 4 months agoA: That should not be happening. If not done yet, lease reach out to us by filling our contact us form on our website, we will be happy to figure this out and provide assistance.
submitted byO-Cedar - 1 year agoBrand expert
Q: This might be a stupid question, but how do you use this? Lol. Like step by step. I put the head in the clean water, then wring it out, then mop, then put the head in the clean water again? Wouldn't that still just make the clean water dirty?
A: Thanks for reaching out Lain! 1)Open the Flow Valve to allow water to fill the clean water reservoir. 2) Saturate the mop head with water 3) Wring out the mop head to the desired level by spinning it in the wringer basket. 4) Mop away! If you feel that the mop head is still holding a lot of moisture, you can wring it dry before going back to the clean water tank. Our mop allows the user to control the level of water they are applying to their floors. If you are mopping a stubborn mess that is stuck onto tile, you can step on the pedal just a couple times to leave a healthy amount of water still in the mop. If you are moping hardwood or linoleum, and don't want to apply too much water, you can step on the pedal seven or eight times to have the mop head just damp. So, if your mop head is still very wet after moping, it would be a good idea to wring out the excess water prior to going back to the clean water tank. Happy cleaning!
submitted byO-Cedar - 5 years agoBrand expertA: Hello! I realize that this question was posted 5 months ago but for anyone else reading through these wondering this.....because I definitely was too before I bought it. What they don't show in the pictures or videos or description is the most important part! Inside of the bucket, not the spinny side but the clean water side, is a red plastic tab. You can kind of see it in some of the pictures. When you pull that up, it allows clean water to flow into the bucket. And when you push it back down it obviously stops the flow of water. So.....allow some clean water into the clean water side, wring it out, mop your floor, then when you want to rinse the mop, allow a small amount of water into the clean water side, allow your mop to soak it up then wring it out. Now your clean water side is empty and your mop is clean. Pull the tab to let water back into the bucket and use this fresh water to mop. And repeat. Hope this helps someone!
submitted byKmc - 5 years agoA: Lain-I'm with you on your question and they really don't explain it with their answer. You are definitely putting the dirty mop head back in the clean water. I was about to buy this until I started thinking about this.
submitted byGlenn - 5 years ago
Q: When I tried to use the mop, I found that there were not enough fibers on the map head so the plastic center kept scraping the floor. I think that mop head needs twice as many strings or pieces of yarn or fibers.
A: When mopping, it’s best to flare the mop head so that all fibers make contact with the surface and the red base lies flat on the floor and the pointed part of the red base is facing forward when mopping. This will help with the issue you are experiencing.
submitted byO-Cedar - 3 months agoBrand expertA: This happened to me too! I also have the other easy-wring version (without the clean/dirty chambers) that mop doesnt do this. Anyone know if we can use the white easy-wring spin mop with this unit?
submitted bygamely - 2 months ago
Q: Is there a "Deep Clean" refill mop head that works w/ the "RinseClean" model? Can you really ONLY use water to clean your floors with this? What's in the mophead that removes 99% of bacteria?
A: Great question! The RinseClean system indeed has a Deep Clean refill available! Please check out online where you can find them near you! O-Cedar microfiber mop heads are made up of millions of tiny synthetic fibers. When used with water all of these tiny fibers loosen and mechanically pick up dirt and bacteria, and carry it away, without the use of harsh chemicals. ❤️
submitted byO-Cedar - 1 year agoBrand expert
Q: First time I used it, I found a small black piece of soft plastic on the floor. It would fit in where the red fresh water lever pulls up. But it doesn't stay in place. Is it broken?
A: We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!
submitted byO-Cedar - 3 years agoBrand expert
Q: This will sound stupid but how does the dirty water from the wringing section get to the tank below the clean water? I've checked the photos but still can't figure it out. lol Thanks for the help.
A: There is just one tank for water. So the only time the water is "clean" is when you first fill it. After that the "clean" reservoir has dirty mop in it from rinsing The spin water goes back into the one tank.
submitted byMomof3andadog - 4 years agoA: Hi Sarah, the new two-tank system features two compartments that separate the clean and dirty water. The clean water tank fills the rinse chamber with just enough clean water to be soaked up by the mop. When you spin the mop in the wringer, the dirt and water are wrung out into the bucket below. The rinse chamber refills with clean water, ready for your next rinse.
submitted byO-Cedar - 4 years agoBrand expert
Q: Are the instructions on how to use this online in writing that I can print out for future use? They are on the box but not finding them on the companies website. Want in writing, not Youtube.
A: Hi there! We do not have a written step-by-step guide online, identical to what is printed on the box. Please contact our Customer Care team, on our website for further information about your RinseClean Spin Mop System. We're happy to help!
submitted byO-Cedar - 4 years agoBrand expertA: Take a picture from the box, then print it.
submitted byNana N - 2 years ago
Q: What additional features enhance the mop's usability?
A: The triangular mop head design helps reach corners, and the foot-activated wringing system offers hands-free cleaning.
submitted byAI Shopping Assistant - 1 month agoAi generated
Q: How does the RinseClean technology improve cleaning efficiency?
A: The patented dual-chamber bucket segregates clean and dirty water, ensuring continuous cleaning with only clean water.
submitted byAI Shopping Assistant - 1 month agoAi generated
Q: What type of flooring is the mop suitable for?
A: The mop is safe for all hard surfaces, including hardwood floors.
submitted byAI Shopping Assistant - 1 month agoAi generated