Q&A(44)
Q: Can this unit run 24/7. I will be away from cabin for 6 months can it run on its own? If electric power fails will the unit restart automatically?
A: I don't run this when we leave town. However I've run this 24/7 for a couple of years unless we lose power. Dog & cat in the house. This is still going strong.
submitted byBS678 - 3 years agoA: Thank you for your inquiry. If this unit loses power, it will need to be manually turned back on once the power is restored. Additionally, the pre-filters have a rated life of 3 months of use. Additionally, we do not advise running this unit without any supervision. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 3 years agoBrand expert
Q: Can you run this unit 24 hours a day and will it eliminate viruses in the air such as covid?
A: Thank you for your inquiry. This unit is made to be run 24 hours a day to provide constant and clean air. Some Honeywell HEPA and AirGenius air purifiers have been 3rd party tested and found to be effective at reducing certain non-harmful virus and bacteria from the air that passes through the filters. Virus reduction claims vary by model and are clearly marked on each package and on HoneywellPluggedIn.com. We have not tested product effectiveness for the COVID-19 virus and therefore do not claim that the product is effective at COVID-19 virus reduction. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 4 years agoBrand expert
Q: does the quiet level capture pollen?
A: Thank you for your inquiry. Yes, the Honeywell HPA5100W Insight HEPA Air Purifier still captures pollen because the same true HEPA filter is working at all fan speeds. Quiet just moves air more slowly, so it cleans the room more gradually while staying low‑noise. For faster pollen removal, higher settings increase airflow. If you need more help, please reach us at SocialSupport@helenoftroy.com - we're happy to help!
submitted byManufacturer Tech Support - 15 days agoBrand expert
Q: what size filters does this use
A: The Honeywell HPA51000W Insight HEPA Air Purifier uses a Honeywell HEPA R filter (HRF‑R1) to capture fine particles, along with a Type A pre‑filter for larger particles. If you need any further assistance, please freel to contact us at SocialSupport@helenoftroy.com - we're here to help!
submitted byManufacturer Tech Support - 23 days agoBrand expert
Q: What are the sound levels in dbs for the various settings?
A: Thank you for your question. We do not rate deciibel levels for our Honeywell HPA5100W HEPA Air Purifiers. If you need further assistance, please feel free to contact us at SocialSupport@helenoftroy.com. We're happy to help!
submitted byManufacturer Tech Support - 1 month agoBrand expert
Q: What types of allergens does this purifier capture?
A: It captures household dust, pet dander, and pollen, improving air quality effectively.
submitted byAI Shopping Assistant - 2 months agoAi generated
Q: How many cleaning levels does the air purifier have?
A: The air purifier features four cleaning levels, including a Turbo Clean option.
submitted byAI Shopping Assistant - 2 months agoAi generated
Q: What room sizes are suitable for this air purifier?
A: This air purifier is designed for medium to large rooms up to 190 square feet.
submitted byAI Shopping Assistant - 2 months agoAi generated
Q: Is it energy efficient and certified?
A: Yes, it is ENERGY STAR certified, meeting energy efficiency guidelines from the U.S. EPA.
submitted byAI Shopping Assistant - 2 months agoAi generated
Q: How often should the HEPA filter be changed?
A: The HEPA filter is recommended to be changed annually for optimal performance.
submitted byAI Shopping Assistant - 2 months agoAi generated