Q&A(10)
Q: How do you clean the mesh net?
A: Halo here! You may try cleaning the mesh with a soft cloth and mild soap
submitted byHalo Brand - 3 months agoA: Are you able to rock the bassinet back & forth?
submitted byRod G - 2 months ago
Q: Can the bassinet be rolled around the house
A: Thanks for the question. No the BassiNest Swivel Sleeper 3.0 does not include wheels, so it can't be rolled around the house. That said, the top/bed section of the BassiNest detaches from the base and this can be moved around the home and used as a place to put baby when you need a hands free moment.
submitted byHALOSleep - 16 days agoBrand expert
Q: Are you able to rock the bassinet?
A: Halo here! No, the Swivel Sleeper Bassinet cannot be rocked.
submitted byHALOSleep - 2 months agoBrand expert
Q: what kind of screws come with this? the ones that you provide are missing from my package.
A: Thanks for the question. Please contact customerservice@halosleep.com and we can provide you with replacement screws free of charge.
submitted byHALOSleep - 8 months agoBrand expert
Q: Our bed measures at 22” high from top of mattress to ground, would this model be good to use? If not, which model would work best?
A: Halo here! The Bassinet 3.0 works with most beds. It’s height is adjustable to slide over adult beds from 23.5” to 30” high. Floor to bottom of Bassinet Min Height:23.125" Max Height: 30"
submitted byHALOSleep - 10 months agoBrand expert
Q: Can I add a soother to the bassinet as in the one on the Luxe 3.0?
A: Halo here! The soothing device is only available on the 3.0S and Luxe Bassinets.
submitted byHALOSleep - 10 months agoBrand expert
Q: does this bassinet come with a mattress?
A: HALO here! Yes, this Swivel Sleepr Bassinet 3.0 comes with a matress pad and a sheet. There's also a DreamWeave Breathable replacemnt pad that can be added for xtra comfort - this is sold separately
submitted byAden and Anais - 1 year ago
Q: We assembled our bassinet and it seems really wobbly? Makes me really nervous to put my newborn once hes here in it.
A: Due to the 360 degree rotation and swivel motion of the HALO BassiNest® Swivel Sleeper there is some give or play to the sleep area. The BassiNest® has been thoroughly tested for safety and it does appear your unit is well within the standards for our products. If concerned about the movement, the BassiNest® is most stable with the sleep area centered over the base post. Once the baby is placed in the BassiNest® this will help stabilize the sleeping area. If you are still concerned about the safety, we are more than happy to further review with you.
submitted byHALOSleep - 2 years agoBrand expert
Q: At what age or weight should a baby stop sleeping in here ?
A: The BassiNest Swivel Sleeper is recommended for babies up to five months of age or 20 pounds (9.1 kg.). Discontinue use of this product when the child is showing signs of being able to pull up, rollover, push up or sit up unassisted, or is able to move out of the security of the walled sleep area.
submitted byHALOSleep - 2 years agoBrand expert
Q: Overall height: 36” min – 42.5” max, does that take in to account the base of the bassinet or the top most portion of the bassient? Our mattress height from the the ground is 30in.
A: The BassiNest 3.0 works with most beds. It’s height adjustable to slide over adult beds from 23.5” to 30” high. Floor to bottom of Bassinet Min Height:23.125in Max Height: 30in
submitted byHALOSleep - 2 years agoBrand expert