Q&A(15)
Q: How do you clean the mesh net?
A: Halo here! You may try cleaning the mesh with a soft cloth and mild soap
submitted byHalo Brand - 1 year agoA: Can be removed and machine washed. That is what Halo’s instruction manual says, so I’m not sure why a Halo representative is saying to spot clean it.
submitted bySZ - 4 months ago
Q: Hi! Is this mattress included breathable? If I have the halo waterproof mattress cover, is that breathable too?
A: The standard HALO® mattress pad is designed for comfort and safety. If you’re looking for a more breathable option, we recommend the DreamWeave™ BassiNest® pad, which features an air-permeable design.
submitted byHALOSleep - 5 months agoBrand expert
Q: What is the measurement of the mattress inside the bassinet?
A: The mattress inside the HALO® BassiNest® measures 30 inches long by 18 inches wide, perfectly sized for a snug fit.
submitted byHALOSleep - 5 months agoBrand expert
Q: Can the bassinet be rolled around the house
A: Thanks for the question. No the BassiNest Swivel Sleeper 3.0 does not include wheels, so it can't be rolled around the house. That said, the top/bed section of the BassiNest detaches from the base and this can be moved around the home and used as a place to put baby when you need a hands free moment.
submitted byHALOSleep - 10 months agoBrand expert
Q: Are you able to rock the bassinet?
A: Halo here! No, the Swivel Sleeper Bassinet cannot be rocked.
submitted byHALOSleep - 1 year agoBrand expert
Q: what kind of screws come with this? the ones that you provide are missing from my package.
A: Thanks for the question. Please contact customerservice@halosleep.com and we can provide you with replacement screws free of charge.
submitted byHALOSleep - 1 year agoBrand expert
Q: Our bed measures at 22” high from top of mattress to ground, would this model be good to use? If not, which model would work best?
A: Halo here! The Bassinet 3.0 works with most beds. It’s height is adjustable to slide over adult beds from 23.5” to 30” high. Floor to bottom of Bassinet Min Height:23.125" Max Height: 30"
submitted byHALOSleep - 2 years agoBrand expert
Q: Can I add a soother to the bassinet as in the one on the Luxe 3.0?
A: Halo here! The soothing device is only available on the 3.0S and Luxe Bassinets.
submitted byHALOSleep - 2 years agoBrand expert
Q: does this bassinet come with a mattress?
A: HALO here! Yes, this Swivel Sleepr Bassinet 3.0 comes with a matress pad and a sheet. There's also a DreamWeave Breathable replacemnt pad that can be added for xtra comfort - this is sold separately
submitted byAden and Anais - 2 years ago
Q: We assembled our bassinet and it seems really wobbly? Makes me really nervous to put my newborn once hes here in it.
A: Due to the 360 degree rotation and swivel motion of the HALO BassiNest® Swivel Sleeper there is some give or play to the sleep area. The BassiNest® has been thoroughly tested for safety and it does appear your unit is well within the standards for our products. If concerned about the movement, the BassiNest® is most stable with the sleep area centered over the base post. Once the baby is placed in the BassiNest® this will help stabilize the sleeping area. If you are still concerned about the safety, we are more than happy to further review with you.
submitted byHALOSleep - 3 years agoBrand expert