Q&A(6)
Q: In the packaging, where do I find the remote control? Mine appears to be missing.
submitted by Khrystiej - 4 months ago
A: Please contact customer service to ask for the remote control if you are missing it.
submitted bycostway - 4 months agoBrand expert
Q: Is this a plug in device to plug into an electrical outlet?
submitted by S Kahn - 4 months ago
A: Yes.
submitted bycostway - 4 months agoBrand expert
Q: Can you insert this in an actual fireplace?
submitted by Seeker - 6 months ago
A: Yes.
submitted bycostway - 6 months agoBrand expert
Q: Can this be used with an extension cord!
submitted by X - 1 year ago
A: We don't recommend that.
submitted bycostway - 1 year agoBrand expert
Q: Can this be used free standing? I plan on placing it just inside my fireplace.
submitted by Teri - 1 year ago
A: Yes. It can be used free standing.
submitted bycostway - 1 year agoBrand expert
Q: Can this be mounted directly to a wall and what is the clearance to mount a tv above it?
submitted by gh12 - 4 years ago
A: Hello, The minimum clearance to mount a tv above it is 23''
submitted bycostway - 4 years agoBrand expert