Twin size Wooden Loft Bed With Shelves And Desk, White - ModernLuxe

Dear Customer, thank you for sharing your concerns with us and appreciate the opportunity to address the issues you’ve raised. Regarding the shaking issue, could you kindly double-check if all the screws are tightly secured? Loose screws can sometimes cause instability. If the problem persists after checking, please contact us with further details via targetml@outlook.com, and we’ll do our best to find a satisfactory solution to ensure the product functions properly. Concerning the paint quality, please rest assured that the process we currently use is able to provide both protection and a consistent aesthetic for everyday use. As for the paint chipping, we confirm that all parts undergo a thorough inspection before packaging. However, it seems that the damage may have occurred during transit due to rough handling, which could have led to friction between parts. We kindly ask that you send us photos of the damaged components along with their numbers to our email. We will promptly assist in resolving this issue to your satisfaction. Regarding the screws, this design was intentional to ensure a unique look and better stability, durability by reinforcing the connections. However, we understand your concern, and we will take your feedback into account as we continue to improve our products. Once again, we deeply apologize for any inconvenience. Please feel free to contact us with further details, and we’ll work diligently to resolve these matters to your satisfaction. Best regards, ModernLuxe