PetSafe ScoopFree Complete Classic Self-Cleaning Cat Litter Box
$99.99
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- $169.99 - $189.99reg $316.65 - $333.31 Sale5 out of 5 stars with 1 ratings
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Guests are saying
The PetSafe ScoopFree Crystal Self-Cleaning Litter Box offers a convenient solution for cat owners looking to minimize litter maintenance. Many guests appreciate its automatic cleaning feature and odor control, making it easier to manage multiple cats. However, some guests have noted issues with the crystal litter not clumping well and the size of the waste compartment being too small. Overall, it provides a modern approach to litter management, though it may require some adjustments for optimal use.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.3 out of 5 stars with 708 reviews
cat likes it: 4.25 out of 5
quality: 3.25 out of 5
value: 3 out of 5
50% would recommend
4 recommendations
1 out of 5 stars
24 September, 2026
originally posted on PetSafe
Waste of money
My cat doesn't use this. I just wasted $$$. I bought a different litter box.
1 reply from PetSafe® Product Support team - 7 days ago
We're so sorry you've encountered difficulty with your litter box! So that we can fully understand what you are experiencing and determine how it might be resolved, please be with your box and get in touch with us directly here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 7:30 P.M. EST and Saturday 9 A.M. – 6 P.M. EST. We look forward to being able to help!
1 out of 5 stars
18 September, 2026
originally posted on PetSafe
(no review title)
It’s just not working, will be returning. Smearing poop everyehere
1 reply from PetSafe® Customer Care team - 12 days ago
We hate to hear your cat's litter box is not working properly. Our team would be happy to help you with this! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 730pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/.
5 out of 5 stars
25 August, 2026
originally posted on PetSafe
Stress free
I’ve had my litter box for 4 years it’s simply the best and the litter from pet safe is fantastic .I recommend this 10 plus !!!!
1 reply from PetSafe® Customer Care team - 1 month ago
We love to hear how much you and your cat are enjoying the litter box! Here is to 4 more years and beyond!
3 out of 5 stars
1 August, 2026
originally posted on PetSafe
Not great but not terrible. Depends on your cat(s)
I purchased three of these liter boxes and gave one to my son and one to my daughter and kept one for myself. Within a couple of months my so tossed it into the trash because his two cats caused the liter to smell within a week and needed to be replaced too often and is expensive. My daughter also stopped using hers because she has a large cat that simply did not fit well enough into the space and she also complained that two cats consumed the liter and it started to smell way too soon. I have been using the liter box for three plus years now with a reusable tray and a cover you can buy. The liter is generally okay but when it tracks and it will track, the crystals are large and the are like stepping in legos with bare feet. The crystal liter also does not last as long as claimed. I own an 8 lb cat and would say it starts to smell wiring 7-10 days before it needs to be either scooped or stirred to move the clean crystals out of the holding ray for the poo and move them so they. Can soak up the urine. My cat goes in the same place everytime and that spot gets saturated. The mechanism is okay and has not broken down or needed repair. It is fairly easy to clean with Clorox wipes when the poo gets in the sides. The size is too small in my opinion and the liter tray is too shallow. My cat is always scratching at the bottom. I give this two stars because it works okay but not a scoop free system as claimed. It does not work with clumping liter as it would need to be scooped daily. You must use the crystal liter. If I were to make recommendations to the designers, I would make the tray much deeper and make the disposal section much larger so it actually holds more poo as the small section fills up pretty fast. If you would like an automated liter box, this one is inexpensive and works well for a week with one cat before you start to smell it. The liter is expensive, but does a good job. Clean up is pretty easy using the reusable tray.
1 reply from PetSafe® Product Support team - 2 months ago
Thank you for sharing this feedback with us, Michael! We're so sorry that these issues have occurred with you and your family members' litter boxes, but we certainly want to see how we can help. It's very unusual to need to change your box so quickly- we would love to troubleshoot with you to determine what could be causing such atypical results and how they might be resolved. Though we cannot provide replacements for boxes that have been thrown away, we would be more than happy to provide information for your son as well and see what options we may have that could be helpful for him. Please reach out to our live support team here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 7:30 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
2 out of 5 stars
1 July, 2026
originally posted on PetSafe
Litter smells!!!
I love that it cleans but the crystal litter is horrible! It doesn’t keep the smell out. I hate that it smells so fast. I wish I could use clumping litter it is lots better. Not at all happy with this litter.
1 reply from PetSafe® Customer Care team - 3 months ago
We are sorry to hear you are experiencing excess odor with the crystal litter, this is something our customer care team would be more than happy to help look into with you! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 730pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/.
3 out of 5 stars
9 June, 2026
originally posted on PetSafe
Disappointing- loss of work to change litter
My husband bought this at a silent auction supporting a rescue organization. I was apprehensive, because it's not something we were considering purchasing at the time. Our cats took too it much better than I expected. It seemed good at first ... However, the part that lifts becomes caked with dried urine and it's necessary to take it apart and clean it regularly. The crystals do not absorb well and the urine clumps with the dust from the crystals at the bottom. This clump has to be scraped out. I also find the trough where the poops are raked into awkward to clear out. It's very narrow and most scoops don't fit. Although it minimizes scooping the litter, the trough has to be cleaned at least every two days. Basically, changing the litter with this system is a much bigger job. It's more work to clean the tray/box, the cover needs to be wiped down and the 'door' has to be taken out and cleaned. Also when the cats track the crystals out it's like birds of rock salt all over the house. I wouldn't recommend this product to anyone looking to minimize the work of cleaning the litter box. It's also quite costly.
5 out of 5 stars
23 May, 2026Verified purchase
(no review title)
Works well
1 reply from PremierPet Brand Expert team - 4 months ago
Thank you for sharing your experience!
2 out of 5 stars
Thumbs down graphic, would not recommend
15 May, 2026Verified purchase
(no review title)
I really like the concept of it and it's great when it works, but it's constantly breaking and needing to be fixed.
1 reply from PetSafe Brand Expert team - 5 months ago
We are sorry to hear this is happening with your cats litter box. Our team would love to help you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
1 out of 5 stars
12 May, 2026
originally posted on PetSafe
Jury's out
Not sure what to think: It Tracks and has fine litter, made my cat choke. No auto sensor, it flashes but I have to activate it. No liners came with it or were available. It did not leak but I changed it after a few days jic. However, the cats are enamored of the bar going across and think it's worth watching. I don't know about Odor. But find it interesting they use "pet safe" when it clearly has fine particles. Love the idea, but I'm not sure it's safe. Same Odor as any box kept clean.
1 out of 5 stars
24 April, 2026
originally posted on PetSafe
Leaking trays
The cardboard tray leaks, cat urine on the floors Cleanup is terrible in such a situation.
1 out of 5 stars
19 April, 2026
originally posted on PetSafe
Still a stinky mess
I have 2 cats. My litter box is in an open laundry room. Due to the design and type of litter of this box- the cat pee does not get raked up with the poop- it just mixes in with the crystal litter everytime the rake scoops poop. This box does nothing to control odor. The poop just piles up under the plastic hood- but you still smell it- and you still have to either dump the entire tray of litter (weekly with my 2 cats) or scoop the pile of poop out from under the hood anyway. I did get the reusable plastic tray and the crystal litter does not fully soak up my cats pee. I have to still (at least) bi weekly empty the whole litter tray and scrape cat pee from the bottom of the tray. It just doesn’t cut back on odor or maintenance for me. I’ll be spending about $20 more to get one that rotates and puts the poop AND pee in a separate waste container I just need to empty. This is not low fuss, low maintenance or low odor. Crystal litter is also more expensive. Lots of negatives- no positives for this one unfortunately.
1 out of 5 stars
18 April, 2026
originally posted on PetSafe
(no review title)
We were given this product as a gift at first the cat used it but the longer it was there when using the box that comes with it his nails would scratch a hole in the bottom of it and he would get all over the place well he finally stopped using it to pee in and we'll pee on the floor outside of the box then we ordered the metal box he doesn't like the feel of the metal on his claws I don't know why you can't just use regular plastic the kind that comes with regular litter boxes anyway we're unhappy with this product
1 out of 5 stars
11 March, 2026
originally posted on PetSafe
(no review title)
This litter box came with a cardboard tray and has no place to put a liner bag. It doesn’t clean well at all the poop and pee get stuck to the rack, and when it “cleans,” it barely picks anything up. It actually makes the smell worse because the waste gets smeared into the rack and pushed to one side. The tray only lasts about two days before it’s unusable. It only does one sweep and ends up dragging the mess back the other way, and sometimes it doesn’t work at all. I bought it thinking it would help, but after the first day I’m already looking for something else. Honestly, this is the worst litter box I’ve tried. A basic, nonautomatic one works better.
1 reply from PetSafe® Product Support team - 7 months ago
We're so sorry for any confusion on how this box operations, but we certain can provide information for you and want to see how we can help! This box does not utilize liners, and liners should not be added as they would cause drag and damage the box over time. We do apologize for any misunderstanding. Liners are not needed, as the only trays compatible with this box are disposable trays which are thrown away once they reach the end of their lifespan, or reusable trays which are designed to be easy to clean and change the litter in without a liner. Waste sticking to the rake lets us know that the waste is still overly moist when the rake moves. So that we can troubleshoot with you to determine what could be causing this and how it might be resolved, please get in touch with us! Our live support team can be contacted here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 7:30 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
2 out of 5 stars
17 February, 2026
originally posted on PetSafe
(no review title)
Every time it starts cleaning it takes out the old stuff it’s mixing in with the clean and it bunches up at the end of cleaning so there’s slot at the beginning of raking
1 reply from PetSafe® Customer Care team - 7 months ago
We are sorry to hear you are experiencing these issues with you cat's litter box. Our team would love to help! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
4 out of 5 stars
20 January, 2026
originally posted on PetSafe
Great budget friendly uncovered choice
I have 2 boxes the classic and the other is very similar with a scoop counter, that I don't see it on the website anymore. Both boxes function as described. I was surprised at how well the crystal litter controls odor. The paper tray actually holds everything and is convenient. It doesn't leak. The litter doesn't NOT last 30 days. We still have 3 boxes for 2 cats and it lasts between 30-40 USES not days. I have 1 cat that didn't like the blue litter so I got the unscented trays and the other cat didn't like that. So I bought the plastic reusable tray and found another brand crystal litter that they would both use. If you go that route I recommend the stainless tray instead because the plastic really gets stinky no matter how much washing I do. Overall this is a great budget friendly automated box for those of us with cats that only like open boxes.
5 out of 5 stars
19 January, 2026
originally posted on PetSafe
I like it!
We have 2 cats- an older very tidy female and a large, rescue male "kitten" who is too aggressive to share the same space with her at night. He keeps both litter boxes messy and smelly. I'm very pleased with my first crystal litter box which drastically reduced the smell and my cleaning work, so I'm getting a second one to be delivered tomorrow!
1 out of 5 stars
27 November, 2025
originally posted on PetSafe
Not worth it
This is the worst product I have ever purchased. There is more cleaning with this product then there is with a regular cat box. I'm never buying a so called self cleaning litter box again.
1 out of 5 stars
17 November, 2025
originally posted on PetSafe
DON'T BUY
Just set it up my cat used it and the cleaning tool stop in the middle of litter box .. HONESTLY I DONT RECOMMEND 😡
1 reply from PetSafe® Product Support team - 11 months ago
We're sorry to hear you're having this difficulty with your litter box! This is certainly unusual and we want to troubleshoot with you to find a solution for this as soon as possible. Please contact us! Our live support team can be reached here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
1 out of 5 stars
24 September, 2025
originally posted on PetSafe
Awful for pet waste
I bought this about 3 months ago, I had to change it weekly for 2 cats. Smelled awful the while time, checked with my vet my cats are just fine but this most recent time I changed it it smeared poop all over the bottom and all of the litter was clumped together. Had to throw it away.
5 out of 5 stars
3 September, 2025
originally posted on PetSafe
Keep house smelling fresh. Easy to use
I love this box, the old one which was like 8 years old was great too.so I replaced with same but now it is much nicer smoother operation. Really helps keep the stink out. I change box out in 21/2 weeks a month is alittle to long. I like the deposable boxes. But you can get a reusable tray and save money. I have 2 boxes I have 2 boxes.