PetSafe ScoopFree Complete Classic Self-Cleaning Cat Litter Box
$99.99
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Guests are saying
The self-cleaning litter box offers a modern solution for cat owners seeking convenience and odor control. Many guests appreciate its automatic cleaning feature, which significantly reduces the need for daily scooping. The crystal litter effectively manages odors, and the design is compact, making it suitable for various spaces. However, some guests have raised concerns about the durability of the cardboard tray and the cost of replacement trays. Overall, it provides a unique and efficient way to maintain a clean litter area for cats.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 700 reviews
cat likes it: 4.25 out of 5
quality: 3.25 out of 5
value: 3 out of 5
50% would recommend
4 recommendations
5 out of 5 stars
23 May, 2026Verified purchase
(no review title)
Works well
1 reply from PremierPet Brand Expert team - 13 days ago
Thank you for sharing your experience!
2 out of 5 stars
Thumbs down graphic, would not recommend
15 May, 2026Verified purchase
(no review title)
I really like the concept of it and it's great when it works, but it's constantly breaking and needing to be fixed.
1 reply from PetSafe Brand Expert team - 21 days ago
We are sorry to hear this is happening with your cats litter box. Our team would love to help you with this. If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
1 out of 5 stars
12 May, 2026
originally posted on PetSafe
Jury's out
Not sure what to think: It Tracks and has fine litter, made my cat choke. No auto sensor, it flashes but I have to activate it. No liners came with it or were available. It did not leak but I changed it after a few days jic. However, the cats are enamored of the bar going across and think it's worth watching. I don't know about Odor. But find it interesting they use "pet safe" when it clearly has fine particles. Love the idea, but I'm not sure it's safe. Same Odor as any box kept clean.
1 out of 5 stars
24 April, 2026
originally posted on PetSafe
Leaking trays
The cardboard tray leaks, cat urine on the floors Cleanup is terrible in such a situation.
1 out of 5 stars
19 April, 2026
originally posted on PetSafe
Still a stinky mess
I have 2 cats. My litter box is in an open laundry room. Due to the design and type of litter of this box- the cat pee does not get raked up with the poop- it just mixes in with the crystal litter everytime the rake scoops poop. This box does nothing to control odor. The poop just piles up under the plastic hood- but you still smell it- and you still have to either dump the entire tray of litter (weekly with my 2 cats) or scoop the pile of poop out from under the hood anyway. I did get the reusable plastic tray and the crystal litter does not fully soak up my cats pee. I have to still (at least) bi weekly empty the whole litter tray and scrape cat pee from the bottom of the tray. It just doesn’t cut back on odor or maintenance for me. I’ll be spending about $20 more to get one that rotates and puts the poop AND pee in a separate waste container I just need to empty. This is not low fuss, low maintenance or low odor. Crystal litter is also more expensive. Lots of negatives- no positives for this one unfortunately.
1 out of 5 stars
18 April, 2026
originally posted on PetSafe
(no review title)
We were given this product as a gift at first the cat used it but the longer it was there when using the box that comes with it his nails would scratch a hole in the bottom of it and he would get all over the place well he finally stopped using it to pee in and we'll pee on the floor outside of the box then we ordered the metal box he doesn't like the feel of the metal on his claws I don't know why you can't just use regular plastic the kind that comes with regular litter boxes anyway we're unhappy with this product
1 out of 5 stars
11 March, 2026
originally posted on PetSafe
(no review title)
This litter box came with a cardboard tray and has no place to put a liner bag. It doesn’t clean well at all the poop and pee get stuck to the rack, and when it “cleans,” it barely picks anything up. It actually makes the smell worse because the waste gets smeared into the rack and pushed to one side. The tray only lasts about two days before it’s unusable. It only does one sweep and ends up dragging the mess back the other way, and sometimes it doesn’t work at all. I bought it thinking it would help, but after the first day I’m already looking for something else. Honestly, this is the worst litter box I’ve tried. A basic, nonautomatic one works better.
1 reply from PetSafe® Product Support team - 3 months ago
We're so sorry for any confusion on how this box operations, but we certain can provide information for you and want to see how we can help! This box does not utilize liners, and liners should not be added as they would cause drag and damage the box over time. We do apologize for any misunderstanding. Liners are not needed, as the only trays compatible with this box are disposable trays which are thrown away once they reach the end of their lifespan, or reusable trays which are designed to be easy to clean and change the litter in without a liner. Waste sticking to the rake lets us know that the waste is still overly moist when the rake moves. So that we can troubleshoot with you to determine what could be causing this and how it might be resolved, please get in touch with us! Our live support team can be contacted here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 7:30 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
2 out of 5 stars
17 February, 2026
originally posted on PetSafe
(no review title)
Every time it starts cleaning it takes out the old stuff it’s mixing in with the clean and it bunches up at the end of cleaning so there’s slot at the beginning of raking
1 reply from PetSafe® Customer Care team - 4 months ago
We are sorry to hear you are experiencing these issues with you cat's litter box. Our team would love to help! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
4 out of 5 stars
20 January, 2026
originally posted on PetSafe
Great budget friendly uncovered choice
I have 2 boxes the classic and the other is very similar with a scoop counter, that I don't see it on the website anymore. Both boxes function as described. I was surprised at how well the crystal litter controls odor. The paper tray actually holds everything and is convenient. It doesn't leak. The litter doesn't NOT last 30 days. We still have 3 boxes for 2 cats and it lasts between 30-40 USES not days. I have 1 cat that didn't like the blue litter so I got the unscented trays and the other cat didn't like that. So I bought the plastic reusable tray and found another brand crystal litter that they would both use. If you go that route I recommend the stainless tray instead because the plastic really gets stinky no matter how much washing I do. Overall this is a great budget friendly automated box for those of us with cats that only like open boxes.
5 out of 5 stars
19 January, 2026
originally posted on PetSafe
I like it!
We have 2 cats- an older very tidy female and a large, rescue male "kitten" who is too aggressive to share the same space with her at night. He keeps both litter boxes messy and smelly. I'm very pleased with my first crystal litter box which drastically reduced the smell and my cleaning work, so I'm getting a second one to be delivered tomorrow!
1 out of 5 stars
27 November, 2025
originally posted on PetSafe
Not worth it
This is the worst product I have ever purchased. There is more cleaning with this product then there is with a regular cat box. I'm never buying a so called self cleaning litter box again.
1 out of 5 stars
17 November, 2025
originally posted on PetSafe
DON'T BUY
Just set it up my cat used it and the cleaning tool stop in the middle of litter box .. HONESTLY I DONT RECOMMEND 😡
1 reply from PetSafe® Product Support team - 7 months ago
We're sorry to hear you're having this difficulty with your litter box! This is certainly unusual and we want to troubleshoot with you to find a solution for this as soon as possible. Please contact us! Our live support team can be reached here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
1 out of 5 stars
24 September, 2025
originally posted on PetSafe
Awful for pet waste
I bought this about 3 months ago, I had to change it weekly for 2 cats. Smelled awful the while time, checked with my vet my cats are just fine but this most recent time I changed it it smeared poop all over the bottom and all of the litter was clumped together. Had to throw it away.
5 out of 5 stars
3 September, 2025
originally posted on PetSafe
Keep house smelling fresh. Easy to use
I love this box, the old one which was like 8 years old was great too.so I replaced with same but now it is much nicer smoother operation. Really helps keep the stink out. I change box out in 21/2 weeks a month is alittle to long. I like the deposable boxes. But you can get a reusable tray and save money. I have 2 boxes I have 2 boxes.
1 out of 5 stars
Thumbs down graphic, would not recommend
25 August, 2025Verified purchase
Not functional
Doesn’t work at all— do not waste your money.
1 reply from PetSafe Brand Expert team - 9 months ago
We're sorry to hear you're having difficulty with your box! Please know that these boxes do work well for many customers when used as intended. So that we can determine what is causing your atypical issues and see what we can do to help, please get in touch with us! Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
5 out of 5 stars
2 July, 2025
originally posted on influenster.com

A must for cat owners
[This review was collected as part of a promotion.] Such a great litter box! It does all of the cleaning for you , keep the odor down and is easy to dispose of. Low noise level and doesn’t take up a lot of space.
1 reply from PetSafe® Customer Care team - 11 months ago
Thank you so much for sharing your experience!
5 out of 5 stars
29 June, 2025
originally posted on PetSafe
Best Dang Litter Box
This litter box is seriously a game changer. Its perfect for kittens because its not too tall like other robot boxes. It keeps the whole pan clean as soon as they go, which keeps the kittens clean! It contains all the smells!
4 out of 5 stars
16 June, 2025
originally posted on influenster.com

A good automatic litter box.
[This review was collected as part of a promotion.] I like that the box is a decent size. Im glad I didnt have to change the litter I was using. I prefer this design over robot litter boxes. My cat enjoys it. Im happy that we got to test this.
1 reply from PetSafe® Customer Care team - 1 year ago
Thank you for sharing your feedback!
4 out of 5 stars
20 May, 2025
originally posted on influenster.com

Great litter box for easy clean up.
[This review was collected as part of a promotion.] This little box was perfect for poop. I’m used to clumping litter so the pee more so absorbing rather than clumping was a change. It is convenient just to dump a whole tray over scooping a box, however, my cats poop sometimes got stuck in the rake. Overall, I think it’s a great addition to our litter boxes.
1 reply from PetSafe® Customer Care team - 1 year ago
Thank you so much for sharing your feedback!
4 out of 5 stars
16 May, 2025
originally posted on influenster.com

PetSafe ScoopFree: Convenience with Caveats.
[This review was collected as part of a promotion.] I found the PetSafe ScoopFree easy to set up, and the crystal litter controls odor well. The self-cleaning is convenient. However, the raker sometimes fails. The trays get expensive, really expensive, the litter saturates, and I worry about long-term durability.
1 reply from PetSafe® Product Support team - 1 year ago
Thank you for this review, Heather! We're glad this box was easy for you to set up, and that it's been helpful at controlling odors for you. If you are having difficulty with your rake, however, this is definitely unusual and something we want to troubleshoot with you. We can also determine if there may be ways to increase the lifespan of your trays. Please contact us! Our live support team can be reached here- https://support.petsafe.net/contact-us/ Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.