Moen Hilliard 1-Handle Brushed Nickel Tub and Shower Faucet

Hello Pablo and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you are experiencing with the showerhead included with your Moen 82537SRN Hilliard Posi-Temp tub/shower. As the original purchaser of the Moen 82537SRN Hilliard Posi-Temp tub/shower, you can contact Moen directly under the products lifetime limited warranty for free of charge replacement parts. Moen product specialists would be happy to work with you to find a satisfactory warranty resolution. Please call us at 1-800-289-6636; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Nancy and thank you for the feedback you posted on the Moen website. We are sorry to hear the showerhead for your Moen Hilliard Spot Resist Brushed Nickel Posi-Temp® Tub/Shower did not meet your complete expectations. The Showerhead is limited to 1.75 GPM maximum and 1.3 GPM minimum at 45 psi. Should you require any warranty assistance, please feel free to contact us directly at 1-800-289-6636. Our business hours are Monday-Friday 8:00 am – 7:00 pm Eastern Standard Time.

Hello EmersonC and thank you for the feedback you posted on the Moen website. We are sorry to hear of the trouble that you experienced with low cold-water flow on your Moen Hilliard tub and shower model 82537BRB. This symptom may indicate the balancing spool in the cartridge is sticking or the valve needs to be cleaned and flushed. Moen products are backed by the Moen Limited Lifetime Warranty to the original purchaser. We will respond by email to further assist. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Hilliard82537SRN and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you were experiencing with the diverter on the tub spout breaking on your Moen Hilliard Spot Resist Brushed Nickel Posi-Temp® Tub/Shower. We see that you have been in contact with one of our Product Specialists regarding your concerns with the Moen Hilliard Spot Resist Brushed Nickel Posi-Temp® Tub/Shower and that a replacement tub spout was ordered for you. We appreciate the opportunity to show you we stand behind our products.

Hello Rick63 and thank you for the feedback you posted on the Moen website. We are sorry to hear that your Hilliard Mediterranean Bronze Posi-Temp® Tub/Shower had no cold water after it was installed. Typically, with a new installation damage to the cartridge can occur when sediment or debris breaks loose in the water lines during the new installation causing the blockage you experienced. We are pleased to see that you have contacted our Moen Plus Support Center and a replacement 1222 cartridge kit was ordered for you to resolve the issue. We appreciate your business and we are delighted that we were able to assist you. There is a gap between the handle and the escutcheon plate to ensure the screws on the plate do not interfere with the operation of the handle. Depending on the installation, it is acceptable for this gap to be between ½” to an inch.

Hello Gma jo and thank you for the feedback you posted on the Moen website for your Moen Hilliard Chrome Posi-Temp® Tub/Shower. Your review indicates after recently installing your new Moen tub/shower faucet, when you run water out of the tub spout you also have water coming out of the showerhead. If this is the case, it sounds like you are experiencing a condition we refer to as “stacking”. This condition can best be described, as the water leaving the tub spout is not able to get out of the spout fast enough that the water begins to back up behind the wall. The only place for the water to back up to is up the shower pipe and out the showerhead. The following is a list of the common reasons that “stacking” occurs: -The pipe running from the bottom of the valve body to the tub spout must be ½” copper or IPS pipe. No other type of piping should be used for this connection. -The pipe running from the bottom of the valve body to the tub spout should only have one elbow in it. -The valve body itself was installed upside down. -Try removing the tub spout from the pipe it is mounted on. After removing the spout, turn on the water to see if “stacking” still occurs. Please note that the water will shoot straight out of the pipe, you will need to take precautions to prevent it from splattering all over the place when it hits the back of the shower wall. -There must be a minimum of 46” between the handle and where the pipe for the showerhead comes through the wall. We have also emailed you information concerning this. If you have additional questions or need technical assistance, please feel free to call us at 1-800-289-6636.

Hello Veryunhappy20 and thank you for the feedback you posted on the Moen website regarding the Moen Hilliard Posi-Temp Tub/Shower. We are sorry to hear that the hot/cold water are reversed. You will want to make sure the off position of the handle is facing down at 6 o’clock. If it is, the cartridge may need to be turned 180 degrees. Our Product Specialists are available for further technical/warranty assistance by reaching out to Our Consumer Services Contact Center.