Original Large Jar Candle 22oz - Yankee Candle

Hello, we're so sorry to hear that your Tangerine & Vanilla Original Large Jar Candle arrived broken. That’s definitely not the experience we want for our customers, and we completely understand how disappointing this must be. As your purchase was made through Walmart, we kindly recommend reaching out to Target's Customer Service for assistance. They’ll be able to help you resolve this quickly. If you require our assistance, please contact us using our Contact Us form on the website or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Yankee Candle Consumer Care

Hello, thank you for taking the time to share your feedback on our Vanilla Cupcake Original Large Jar Candle. We're sorry to hear that your recent experience didn’t quite match your expectations, especially compared to previous purchases. To address your points: Candle Color: We occasionally update the appearance of our candles, including wax color, as part of seasonal changes or manufacturing updates. While the fragrance formula remains consistent, the shift to a white wax was part of a design refresh aimed at giving a cleaner, more modern look. We understand, however, that long-time customers may prefer the original coloring, and we appreciate you bringing this to our attention. Wick Length: Our candles are designed with slightly longer wicks to ensure a clean initial burn, but trimming to about ⅛ inch before each use is recommended for the best burn performance. We appreciate your diligence in trimming it beforehand. Fragrance Strength: The rich, buttery scent of Vanilla Cupcake, with its notes of vanilla icing, sugar, and a hint of lemon, has been a long-time favorite for its warm and indulgent aroma. That said, slight variations can occur due to batch differences or environmental factors like room size, airflow, and burn time. If the scent throw seems noticeably weaker than what you’ve experienced before, we’d love to make it right. We’re grateful for your feedback, it helps us maintain the high standards our customers expect. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-form or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Yankee Candle Consumer Care

Hello, We are sorry for the inconvenience. Please contact the Customer Service of Target to get the issue resolved. Take into consideration that the rating and review system are for the product and not for the store, orders or delivery issues. The products MUST arrive in good condition and this is the responsability of the store and not the brand. Thanks so much. Have a wonderful day. —Yankee Candle Customer Care

Hello, thank you so much for your feedback on our Vanilla Cupcake Original Large Jar Candle. We're thrilled to hear it's one of your favorite scents, and we truly appreciate your loyalty to this classic fragrance. We understand your observation about the change in wax color, from yellow to white, and how it may seem like the fragrance strength has changed as well. While the formula for Vanilla Cupcake has remained consistent in its core fragrance blend, we did update the wax color in recent years to align with a cleaner, more modern aesthetic across our product line. That said, we know that scent experience can be influenced by a variety of factors, including wax color, burn environment, and even individual scent perception. We’re sorry to hear that the fragrance doesn’t seem as strong in your most recent candle, and we’ll be sure to share your feedback with our product development team. Maintaining the rich, sweet aroma of vanilla, buttery icing, and baked cupcake notes you know and love is always our top priority. If you're looking for a similar fragrance with a potentially stronger throw, you might enjoy trying our Tumbler Collection Vanilla Cupcake candle, which features a soy wax blend and dual wicks for a more even melt and enhanced fragrance distribution. We truly value your input it helps us continue to deliver the high-quality experiences our customers expect. Thank you again for being a part of the Yankee Candle community! If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-form or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Yankee Candle Consumer Care

Hello! Thank you for leaving the review. We're really sorry that Vanilla Cupcake candle scent didn't fully meet your expectations on this occasion. If you require our assistance, please contact us on the following email address: yankeecandle.consumercare@newellco.com or through LiveChat so we can help you further. We’re available Mon.-Fri. 9am – 8pm Eastern Time. Thank you! Yankee Candle® Consumer Care

Hello, thank you for your feedback regarding the Balsam & Cedar Original Large Jar Candle. We sincerely apologize that your candle did not provide the scent experience you expected. We understand how disappointing it can be when a product doesn't meet expectations. We take the quality of our candles very seriously, and scent throw is a crucial aspect of the Yankee Candle experience. We would appreciate the opportunity to learn more about your specific candle, as sometimes factors like storage conditions can influence scent perception. We are committed to ensuring our customers enjoy the full fragrance of our products. If you need our help, please call us at 1-877-803-6890, use the Contact Us form on our website form, or reach out through LiveChat. We’re available Monday to Friday, from 9 am to 8 pm Eastern Time. We look forward to assisting you! Thank you! Yankee Candle Consumer Care