4 PCS Patio Outdoor Steel Sofa Set, Beige-ModernLuxe
$934.99 reg $1,599.99
Sale save $665.00 (42% off)
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4.3 out of 5 stars with 3 ratings
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2.0 out of 5 stars with 1 reviews
design: 3 out of 5
quality: 1 out of 5
value: 1 out of 5
0% would recommend
1 recommendations
2 out of 5 stars
Thumbs down graphic, would not recommend
26 August, 2025Verified purchase
Dis like
The delivery arrived on time, but when we assembled the sofa, we discovered that several parts had chipped paint, which was very disappointing. What was most frustrating was that a single screw of a specific size was missing, making it impossible to complete the assembly of the large sofa. Customer service was very helpful and recommended returning it for a full refund, but the problem now is having to fit everything back into the car. Extremely frustrating! This is the last time I’ll be purchasing from this store!
1 reply from MODERNLUXE team - 7 months ago
Dear Customer, we are sorry that our sofa caused you a frustrating experience. However, please allow us to explain that based on the images you provided, the damaged parts appears to be caused by rough handling during transportation and friction/collision between components. While it is not within our control, we are fully committed to helping our customers resolve such issues. Besides, regarding the missing parts, we are also willing to send replacements to avoid any additional losses for our customers and ensure they can install smoothly. It seems there might have been a misunderstanding, as the customer service team you contacted earlier may not have been our dedicated support team. To assist you efficiently, could you please send photos of the chipped parts along with the part numbers of the missing component to our dedicated customer service email? Once we receive this information, we will immediately work out a satisfactory solution for you, ensuring you can use the sofa as expected. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. We sincerely appreciate your understanding and hope you will give us a chance to make this right for you. Best regards, ModernLuxe