Accidental Trainer Know Computers T - (Jossey-Bass Business & Management) by Weiss (Paperback)

About the Book

From data entry clerks to MIS analysts, secretaries to sales reps--anyone who teaches others to use computers is a computer trainer. "The Accidental Trainer" offers a practical guide for anyone who has made the leap from residential computer "expert" to computer trainer. Focusing on the key challenges, it is unique in its simplicity in synthesizing the complex process of adult learning and development to make it accessible to even the most "accidental" trainers.

Book Synopsis

"The perfect bridge to assist the accidental trainer in moving from the panic of being asked to teach 'because you know the system so well' to the satisfaction of successful knowledge transfer. A must read."
--Suzy Johnson, Course Manager, AT&T

"The Accidental Trainer" is a practical guide for the multitude of "computer experts" who have fallen into the role of computer trainer accidentally. As the resident experts on the latest word processing programs or the newly installed sales tracking software, most people who train others to use computers have little or no training experience. With checklists, questionnaires, and other hands-on tools, this book provides anyone with tools to bridge the gap between people and technology to create computer training that is clear, concise, and effective.

You'll learn how to:

• Build bridges between people and computers
• Create a blueprint for computer training
• Assess the learners
• Check your training results

From the Back Cover

As the resident experts on the latest version of WordPerfect or the newly installed sales tracking software, most people who train others to use computers fall into the role accidentally. The Accidental Trainer is a practical guide for the multitude of "computer experts" who have made this unintentional leap.With checklists, questionnaires, and other hands-on tools, this book provides anyone?from secretary to data entry clerk to MIS analyst? with tools to bridge the gap between people and technology and create computer training that is clear, concise, and effective.

Review Quotes

"A guide for helping the resident computer expert become the resident computer trainer. If you are making this transition, then The Accidental Trainer should be on your shelf." --Bill Coscarelli, director, Hewlett-Packard World Wide Testing Center