Achieving Iso/Iec 20000 - (Achieving ISO/Iec 20000) by Jenny Dugmore (Paperback)
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About this item
Highlights
- This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000.
- Author(s): Jenny Dugmore
- 126 Pages
- Business + Money Management, Management
- Series Name: Achieving ISO/Iec 20000
Description
Book Synopsis
This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.Dimensions (Overall): 9.1 Inches (H) x 6.1 Inches (W) x .2 Inches (D)
Weight: .5 Pounds
Suggested Age: 22 Years and Up
Number of Pages: 126
Genre: Business + Money Management
Sub-Genre: Management
Series Title: Achieving ISO/Iec 20000
Publisher: Institution of Engineering & Technology
Format: Paperback
Author: Jenny Dugmore
Language: English
Street Date: December 31, 2006
TCIN: 1005547538
UPC: 9780580446405
Item Number (DPCI): 247-17-3012
Origin: Made in the USA or Imported
Shipping details
Estimated ship dimensions: 0.2 inches length x 6.1 inches width x 9.1 inches height
Estimated ship weight: 0.5 pounds
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