Apple iPhone 16 Plus

Thank you for sharing your experience with us. We completely understand how frustrating it can be to have trouble connecting to the internet and using Wi-Fi calling, especially when you’re excited about your new phone. It’s great to hear that you like the design of the phone, and we want to assure you that we’re here to help you resolve these connectivity issues as quickly as possible. Please know that your concerns are important, and we're committed to supporting you every step of the way. Please try this troubleshooting steps and check if it makes any changes to the Wi-Fi and Internet issue: 1.Toggle Wi-Fi Off and On: Swipe down from the top right corner of the screen to access the Control Center. Tap the Wi-Fi icon to turn it off, wait a few seconds, and then turn it back on. This can help clear temporary network issues 2. Forget and Reconnect to the Wi-Fi Network: Go to Settings > Wi-Fi. Tap the "i" icon next to the network you are having trouble with. Select Forget This Network, then reconnect by selecting the network again and entering the password. 3.Restart Your iPhone: Press and hold the power button until the slider appears, then slide to power off. Wait a minute, then turn it back on. Restarting can resolve many connectivity issues. 4.Check Wi-Fi Router: Ensure your Wi-Fi router is functioning properly. Restart the router by unplugging it for a few seconds and then plugging it back in. Check if other devices can connect to the Wi-Fi. 4.Reset Network Settings: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase all saved Wi-Fi passwords and networks, so be prepared to reconnect to your networks afterward. 5.Update iOS: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Sometimes, connectivity issues are resolved in newer software versions. 6.Disable VPN: If you are using a VPN, try disabling it as it may interfere with your Wi-Fi connection. Go to Settings > VPN and toggle it off. If you still need assistance, please complete our self-service form: https://www.att.com/get-support/?source=ILC208383817 where our expert can contact you and work on resolving your connectivity issue.

Hello there, and thank you for taking the time to provide feedback on your new device. We are sorry to hear that the new device did not meet your expectations and you are dissatisfied with the feature as in the side button for the camera; we understand that upgrading to a new device can take time to align with your preferences and discover the full capabilities, which is why at AT&T we have a variety of products built to fit different satisfaction, life styles and budgets. Feel free to reach out to us or visit our nearest AT&T store to know more about them.