Audien Hearing Atom X OTC Hearing Aid

A: Hi Mama! Yes, you absolutely can use just one! Since the Atom X is side-specific, you can just pop in the one you need and leave the other one safely tucked away in the charging case while you aren't using it. If you run into any questions or want some extra tips on getting it set up, please don't hesitate to reach out! You can connect with our team at 1-800-400-HEAR (9:00 AM to 5:00 PM CST). We have a great team of hearing specialists ready and more than happy to help you out. 😊 – Vince, Audien Hearing Specialist

A: Hi Chula, thanks for your interest. Yes, the volume can definitely be adjusted right on the hearing aids themselves while they are in your ear. However, for changing modes, that is going to be done on the case. If you’d like to learn more about them or need help finding the best option for your needs, feel free to send us an email or call us at 1-800-400-HEAR — we’re happy to help. – Vince, Audien Hearing Specialist

A: Hi Kay, thanks for your question. The Atom X charging case actually has a single built-in display that turns on as soon as you open it or tap the screen, so there are no separate screens or menus you need to select. Everything is right there on the main display, allowing you to easily adjust your volume levels and switch between environmental modes with a quick touch. If you wanted to learn more, please feel free to reach out to our team at 1-800-400-HEAR (7am-4pm Arizona Standard Time). We are always right here and more than happy to chat through your specific needs. 😊 – Vince, Audien Hearing Specialist

A: Hi Bill, thanks for your interest. For the Atom X, the sound cannot be adjusted directly on your phone. Instead, all of the sound and volume controls are adjusted right on the touchscreen charging case itself, making it very simple to use without needing an app. If you wanted to learn more, please feel free to reach out to our team at 1-800-400-HEAR (7am-4pm Arizona Standard Time). We are always right here and more than happy to chat through your specific needs. 😊 – Vince, Audien Hearing Specialist

A: Hi Bill, thanks for your interest. For the Atom X, the sound cannot be adjusted directly on your phone. Instead, all of the sound and volume controls are adjusted right on the touchscreen charging case itself, making it very simple to use without needing an app. If you wanted to learn more, please feel free to reach out to our team at 1-800-400-HEAR (7am-4pm Arizona Standard Time). We are always right here and more than happy to chat through your specific needs. 😊 – Vince, Audien Hearing Specialist

A: Hi Sandy, thanks for your interest. Yes, that is correct, this is our latest update as of today. The Atom X is now in its second generation, and we offer two different options: the Atom X Refresh (non-Bluetooth) and the Atom X Connect (with Bluetooth). You can check them out directly on our website here: https://audienhearing.com/products/the-audien-atom-x-otc-hearing-aid. Let me know if you have any questions about which model fits you best. – Vince, Audien Hearing Specialist

A: Hi Mary, Yes, absolutely! We want you to feel completely confident trying them out. Our hearing aids come with a 45-day money-back guarantee, which gives you plenty of time to try them out in your everyday life and make sure they are the right fit for you. On top of that, they also include a 1-year manufacturer's warranty to protect your investment against any defects. We really want to make your hearing journey as smooth and worry-free as possible! If you have any other questions about how the guarantee works or want to learn more about our devices, please feel free to call us at 1-800-400-HEAR between 9:00 AM and 5:00 PM CST. We're here to help. – Vince, Audien Hearing Specialist

A: Hi Mary, You’ll get a full 45 days to try them out at home completely risk-free. If you don't feel they are a great fit for your daily life, you can return them within that window for a full refund. They also come backed by a 1-year manufacturer's warranty to cover any unexpected technical issues. As for replacements, they are built for long-term use, so as long as you keep them clean and dry, you won't need to replace them. Think of them like any other everyday piece of tech—good regular care keeps them running smoothly for a long time. If you ever need any maintenance tips or have questions about how the trial works, our team is always happy to help at 1-800-400-HEAR between 9:00 AM and 5:00 PM CST! – Vince, Audien Hearing Specialist

A: That is a great question! It is completely normal to wonder about the fit if you have smaller ears. ❤️ The great news is that your Atom X comes with several different sizes of ear domes right in the box. We highly recommend testing out the smaller sizes to find the one that feels the most secure and comfortable for you! If you need any help finding the perfect fit or getting everything set up, our team is always here for you. Just give us a call at 1-800-400-HEAR (9:00 AM–5:00 PM CST, M–F)! – Lys, Audien Hearing Specialist

A: Hi Shreya, Yes 😊 our hearing aids are HSA/FSA eligible. You can use your HSA/FSA card just like a normal debit card when purchasing our hearing aids. If you have any questions or need help choosing the right option, feel free to send us an email or call us at 1-800-400-HEAR — we’re happy to help! – Vince, Audien Hearing Specialist