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4.5 out of 5 stars with 151 reviews
1 out of 5 stars
13 October, 2025
originally posted on us.braun.com
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Cheap attachments

Accesories broke in less than 4 months and there are no replacements to buy.
1 reply from Customer Care team - 22 days ago
Thank you for your feedback, Memo, regarding the Beard Trimmer BT7020. We're sorry to hear that the attachments broke within four months and that replacements are not available. Your satisfaction is important to us, and we take product quality seriously. We appreciate your insights and will share your comments with our team for consideration. If you have further questions or need assistance, please reach out to our support team at 1-800-272-8611. We're here to help!
Memo
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1 out of 5 stars
11 October, 2025
originally posted on us.braun.com
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Cheap plastic

Dial broke in its case. Trimmer is now useless because the whole point of this product is its different size guide.
1 reply from Customer Care team - 22 days ago
Thank you for your feedback on the Braun Beard Trimmer BT7020. We're sorry to hear that the precision dial broke and that it has rendered the trimmer useless. Your satisfaction is important to us, and we take concerns about product quality seriously. We recommend reaching out to our support team at 1-800-272-8611 for assistance and to discuss potential solutions. We're here to help!
Cheap plastic
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1 out of 5 stars
1 September, 2025
originally posted on us.braun.com
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Prone to accidental beard destruction

The dial-a-height mechanism is flimsy and prone to misalignment. So you’re in a rush and poof, you lost shaved a 1.5 inch runway on your beard because the head was misaligned and shaved at zero height. Regardless what the dial is set to, if it’s misaligned it will destroy your beard. Works fine otherwise, too bad I can’t buy fixed sized trim heads.
1 reply from Customer Care team - 2 months ago
Michael, thank you for sharing your feedback about the Beard Trimmer BT7020. We’re really sorry to hear about your experience with the dial-a-height mechanism. It’s frustrating to deal with misalignment, especially when you’re in a rush, and we completely understand how disappointing it can be to have your beard trimmed unexpectedly. Your insights are incredibly valuable to us, and we will certainly pass this information along to our product development team for further evaluation. In the meantime, if you have any questions or would like to discuss your concerns further, please don’t hesitate to reach out to us at (800) 272-8611. We’re here to help and want to ensure you have the best experience with our products.
Michael914
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1 out of 5 stars
11 August, 2025
originally posted on us.braun.com
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DO NOT BUY

Bought the product less than 5 months ago. The charging cable stopped working, so I tried to buy a new one online. I never managed to find one, so I called Braun and they told me that they also don't sell it. Now I have a new shaver that won't work
jy1234
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1 out of 5 stars
11 May, 2025
originally posted on us.braun.com
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garbage

I do not recommend the battery discharges itself. Every time you have to charge it. Very poor quality
1 reply from Customer Care team - 6 months ago
There's nothing more important to us than your complete satisfaction and ensuring we offer our consumers an exceptional beard trimmer so that you can get on with your grooming needs. This should have a cordless operation time of 100 minutes, so if it isn't lasting that long, we'd like to learn more and help. Please call us at 800-272-8611.
korpacki
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1 out of 5 stars
10 March, 2025
originally posted on us.braun.com
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Poorly designed trimmer attachment - watch out

I use this for trimming a full beard. It has an attachment which, when installed, allows you to dial the shaver head depth and establish your beard length. The attachment or guide snaps into place, but three time now it has misaligned. Each time that happens it cuts so close an leaves a divot in my beard. I think the attachment and mis-aligns when it's placed in the kit bag where I store it. It's so frustrating, today I had to shave my beard off completely and start again, when I tried to trim I got a deep gouge that was too deep too cover up. I do NOT recommend this product.
1 reply from Customer Care team - 8 months ago
Thank you for your review. We're very sorry to hear this is happening. Please know our products go through numerous quality tests to ensure they meet our high standards, and this is far from something we'd expect. When you have a moment, please give us a call at (800) 272-8611. Your satisfaction matters to us, and we'd like to see how we can help.
Jim K
1 guest found this review helpful. Did you?
3 out of 5 stars
26 January, 2025
originally posted on us.braun.com
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No Replacement Chargers

I love the trimmer but I lost my charger for it and have been unable to find any replacement for it. None of the chargers online fit this model. Good trimmer but impossible to find replacement parts.
1 reply from Customer Care team - 8 months ago
We're so sorry you lost the charger and would like to help you, Fairbanks. Please call us at (800) 272-8611.
Fairbanks
1 guest found this review helpful. Did you?
2 out of 5 stars
16 January, 2025
originally posted on us.braun.com
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Poor design for beard trimming

I bought this to replace an older model that worked great for my main need--trimming my beard down from about 3 weeks of growth to 1 week of growth. My old model worked great for this purpose--my beard ended up totally even all over. But this model has a different design on the beard trimmer plastic attachment, and it's nearly impossible to trim one's beard evenly all around your face. One section ends up with about 4 days of growth, and another 8 days of growth. It's super difficult to avoid this issue with this trimmer. I've tried twice now, and despite paying much closer attention to how I trim my beard given the poor design, I still couldn't trim it evenly at all. I'm very disappointed with this trimmer.
1 reply from Customer Care team - 8 months ago
We're disappointed as well to read your review. Kindly give us a call at (800) 272-8611, so we can gather a few more details for our Quality Assurance Team and help make it up to you.
sfcalbeard
1 guest found this review helpful. Did you?
1 out of 5 stars
14 December, 2024
originally posted on us.braun.com
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Replaceable Battery?

I'll write a review after I buy one, which I will do if the battery is replaceable. A lifetime warranty on blades, etc., is only impressive if the product lifetime is longer than that of an integrated AA battery. Does anyone know the answer to this? A picture would be great.
1 reply from Customer Care team - 11 months ago
Thanks so much for your inquiry. This device comes with a limited 2-year warranty, and it has an internal battery not designed to be changed. If you have any questions, or in the likelihood that the attachments break, please call us at 800-272-8611.
Ritter
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5 out of 5 stars
8 December, 2024
originally posted on us.braun.com
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It’s great!

I have the nine series I’ve had it for about a year and a half and I love it. Extremely versatile high-quality materials works great pretty much a solution for all your grooming needs. I have been buying cheaper ones and they would just break not work right I decided to get a good one and this one is.
HiHoSteveO
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5 out of 5 stars
2 November, 2024
originally posted on us.braun.com
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Finally a perfect match for me

Replaced my 20 year old Braun. I didn’t realize I needed this until I bought it. Such an upgrade. Perfect for short stubble. Hight quality, great features, great charge. Not part of this review, Braun, if you had a premium edition that’s made purely out of stainless and such, I’d definitely buy it.
Alextmarty0012
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1 out of 5 stars
2 October, 2024
originally posted on us.braun.com
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Not a good product at all.

I purchased the Braun Series 9 13-in-1 kit and I was excited to have a premium product. This is the opposite of premium. The adjustable guard is design so poorly that even the smallest amount of hair gets jammed inside of it and you have to remove the guard, shake out the hair, then put the guard back on to continue trimming. If you are shaving yourself to a 0, this trimmer might work. But the adjustable accessories are borderline useless. What is a 15 minute trim on any other trimmer takes 30+ minutes with this thing.
1 reply from Customer Care team - 11 months ago
We're sorry to hear that your expectations weren't met with this device. Be assured this isn't what we expect our consumers to go through especially when the device is cleaned and used in accordance to the user manual. We'd like to help speed up and enhance your routine. Please call us at 800-272-8611.
1 reply from Customer Care team - 11 months ago
We're sorry to hear that your expectations weren't met with this device. Be assured this isn't what we expect our consumers to go through especially when the device is cleaned and used in accordance to the user manual. We'd like to help speed up and enhance your routine. Please call us at 800-272-8611.
Cyfad42
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3 out of 5 stars
11 August, 2024
originally posted on us.braun.com
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No Instructions

Hard to find a 5 star review where it was not paid for. Comes with a lot of extras but not all that they show in the description. I did not get what I paid for. Also, there are NO instructions in the manual.
1 reply from Customer Care team - 1 year ago
Thank you for your review. We're very sorry to hear you had this experience with Braun, and we'd like to help. Please give us a call at (800) 272-8611 so that we can learn more and see how to best help. Additionally, in case this helps, here is a link to the user manual: https://www.braun-ics.com/icsonline/line/SH/S5542/S5542_1_MN.pdf
michaeljjj
1 guest found this review helpful. Did you?
4 out of 5 stars
17 April, 2024
originally posted on us.braun.com
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Nice trimmer, but . . .

I've had mine for about a year and although it works fine, the run time is terrible. A full charge might trim my beard twice. the motor seems to be very slow compared to other trimmers I've owned and the detail trimmer (ear/nose) is awkwardly positions and very hard for me to use.
Thomas01
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1 out of 5 stars
21 January, 2024
originally posted on us.braun.com
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Poor quality

Bought this less than 3 months ago. Dial for length selection broke and completely fell apart in less than 10 uses. I've used maybe once a week. Extremely disappointed in the quality of this product. Worked great until it literally fell apart in my hands.
1 reply from Customer Care team - 2 years ago
There's nothing more important to us than providing our users with quality devices, so we're truly sorry to hear about this. Be assured this isn't what we expect with our numerous quality checks, and is why we offer a limited 2-year warranty. For assistance with this. Please call us at 800-272-8611.
Jslloyd
1 guest found this review helpful. Did you?
1 out of 5 stars
31 December, 2023
originally posted on us.braun.com
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(no review title)

I JUST GOT THIS TRIMMER. IT WORKED ONCE. THE SECOND TIME IT QUIT WORKING. IS NOT TAKING A CHARGE.
1 reply from Customer Care team - 2 years ago
We're sorry to hear this. With our many quality checks, we expect every product to meet our high standards, so we're glad you let us know. In case this helps, only use the USB cord provided with the trimmer. Use only with a USB Power Source on a certified product, such as on a computer, receptacle, lamp, class 2 power supply or automotive adaptor. So that we can learn more about what might be going on and help you further, please give us a call at (800) 272-8611.
GYPSY2023
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1 out of 5 stars
4 November, 2023
originally posted on us.braun.com
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Very disappointed

It has not lock for the number height. After a few months the mechanism stopped working and it would always moved back to 1. So very cheap quality.
1 reply from Customer Care team - 2 years ago
Trust us, we're just as disappointed as you are. We're all about delivering quality products to our users so that you can wear your own unique look. We're sorry to hear about this. Please call us at 800-272-8611. We'd like to talk about this and tell you more about our warranty.
Rics
1 guest found this review helpful. Did you?
5 out of 5 stars
6 July, 2023
originally posted on us.braun.com
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Great trimmer with so many different options

[This review was collected as part of a promotion.] This trimmer does it all. I was shopping around for the right trimmer but had a hard time finding something with a long enough battery, safe to use without being cut, and versatile for an all body trim. I mainly use it for trimming my mustache and beard which is where the 40 different length setting comes in so handy. Occasionally I use it for a body trim and is safe to use. Most trimmers occasionally will cut you. It being fully washable makes it a breeze to clean off and dry. Stainless steel blade so I know that will last a lifetime. By far the best trimmer I’ve ever owned.
Nick03
2 guests found this review helpful. Did you?
5 out of 5 stars
5 June, 2023
originally posted on us.braun.com
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Excellent trummer

[This review was collected as part of a promotion.] Wow and Wow! This Braun all in one trimmer 7 series is excellent! It’s cuts hair beautifully and comes with different guards for a close haircut! Trims beards beautifully also! It’s silver/gray in color. Uses a house hold plug. Product works great!
Titans Fan
2 guests found this review helpful. Did you?
1 out of 5 stars
2 June, 2023
originally posted on us.braun.com
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Not good

I'm pretty disappointed with the trimmer. There are two main reasons for this. This first and most important is that is just doesn't trim well. My Panasonic that I was going to replace would trim my beard and moustache in 1-2 passes. The Series 9 Braun took so many that I actually gave up and went back to the Panasonic on the first use. The second is that it uses a new charging port. I got it initially with the expectation of being able to use the same charger and my razor and toothbrush, which would have simplified travel a lot. Braun has unfortunately decided to use a different charging port for this one. The charging port is a small issue compared to the poor performance of the product, though. Very disappointed given how much I like my other Braun products. Also, the 100 day guarantee is nearly worthless. You pay to send it back, they'll think about it for 2 months, then send you a prepaid debit card you'll never be able to use all the funds on. That's the part that stings the most. It's also disappointing it's not made in Germany like my series 9 toothbrush and razor. The trimmer does look nice, for what it's worth.
1 reply from Customer Care team - 2 years ago
While we're glad you love the look of our Series 9 Trimmer, we're sorry to hear that you weren't impressed with the results. Typically, it takes a couple of weeks for your skin to adjust to the new device, so that may be one of the reasons this is happening. We suggest going against the grain while keep your skin taut too and hold the device at a right angle. This may help, but regardless, any feedback is something we take seriously, and we'd love to hear your thoughts and feedback about everything you mentioned, and share them with our team. Please call us at 800-272-8611.
mlw85
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