A: Hello there! Thank you for your interest in our Healing Ointment. All the ingredients we use in a product are listed on the package or the label of the product itself. For products too small to accommodate the list, a separate ingredient list is available on the display unit in the store for your convenience. Since some ingredients are known by more than one name, we use the standard industry FDA-recognized names. We hope this was helpful!

A: Hey, Great quesiton! No, the Cerave Healing Ointment does not contain steroids. It is formulated with three essential ceramides (1, 3, 6-II) that help restore and maintain its natural protective barrier. For all your future beauty questions, get real-time answers using the “Chat with a Virtual Beauty Consultant” button, found on every product page.

A: Hello Vanessa! The CeraVe Healing Ointment Skin Protectant, Soothes Dry, Cracked and Chafed Skin, Non-Greasy and Fragrance Free is not vegan, we hope this helps!

A: Hello Vanessa, thank you for inquiring about our Healing Ointment. L’Oréal does not use any ingredient from rare or endangered animal species, nor any ingredient of porcine, bovine or ovine origin; except lanolin (which is taken from live sheep). We use derivatives of raw materials of animal origin in restricted quantities, such as honey, beeswax, lanolin, as well as fish derivatives and poultry egg derivatives.

A: Hi there! Thank you for your inquiry. Yes, our Healing Ointment is non-comedogenic. We hope this helps and that you see great results!

A: Hi emmy! Yes, this moisturizer is non-comedogenic. Hope this helps!

A: Yes, it looks and feels like Vaseline. It should come out of the tube somewhat thick but not as how you describe. I recommend exchanging, check the expiration date. I bought mine a few weeks back and the expiration date is 2021.

A: Hi there! We appreciate your comments and concerns and want to assure you that you are being heard. Consumer feedback is so important to us as it helps us when making decisions about our products, such as this. We will be forwarding this along to the appropriate department. Thank you for taking the time to share your concerns.

A: Hello MamaG. Thank you for your interest in CeraVe Healing Ointment Skin Protectant, Soothes Dry, Cracked and Chafed Skin, Non-Greasy Unscented - 12oz. All CeraVe products and ingredients, sourced locally and around the world, follow strict quality control measures to ensure consumer safety. For more information about where a specific CeraVe product is made, please refer to the product packaging.

A: Hello Jane Thank you for your interest in CeraVe Healing Ointment Skin Protectant, Soothes Dry, Cracked and Chafed Skin, Non-Greasy Unscented - 12oz. This product is not Cruelty Free Certified, however we do not test on animals. CeraVe is a brand of L’Oréal. At L’Oréal we care for animal welfare and do not test on animals. We are for a world without animal testing. Since 1989, we have not tested the safety of our products on animals, 14 years before regulations required us to do so. There are effective non-animal ways to ensure the safety of cosmetic products. For example, over 40 years ago, L’Oréal pioneered the development of human reconstructed skin that is more accurate for analyzing how cosmetic ingredients and products will behave on human skin. We hope this information was helpful and that you will try our products soon. Thank you for your enquiry.

A: Hello there! At CeraVe, our Healing Ointment is formulated to provide intense moisturization, so it does have a richer, more occlusive texture compared to our lotions or creams. While it doesn't typically leave a greasy feeling in the same way that some petroleum-based ointments might, it does create a protective barrier on the skin that can feel somewhat thicker. This barrier is essential for its effectiveness in protecting and healing dry, cracked, or irritated skin. If you're looking for a less occlusive option, our Moisturizing Cream might be a better choice for you.

A: Hello Deb, Thank you for your interest in CeraVe Healing Ointment Skin Protectant, Soothes Dry, Cracked and Chafed Skin, Non-Greasy Unscented - 12oz. At L’Oréal, we care for animal welfare and do not test on animals. We are for a world without animal testing. Since 1989, we have not tested the safety of our products on animals, 14 years before regulations required us to do so. There are effective non-animal ways to ensure the safety of cosmetic products. For example, over 40 years ago, L’Oréal pioneered the development of human reconstructed skin that is more accurate for analyzing how cosmetic ingredients and products will behave on human skin. For over 10 years we have been working with the Chinese authorities to adopt non-animal methods for all cosmetic products. Over the past few years, China has removed the requirement to do any animal testing for the great majority of cosmetics sold in the country. Since 2014 shampoos, bath gels and many make up products made in China have not required animal testing. From the beginning of May 2021, some imported products no longer require animal testing with a safety certificate from their country of origin. At this time our products are not Peta Certified and our brand is not considered cruelty free because we are not Peta Certified. We hope this information has been helpful and that you can use our products with great success.

A: Hi There! Thanks for reaching out to us about our Healing Ointment. Yes, this product in our 12 oz size does come with a tamper-seal. We hope this was helpful!

A: Hi There! Our Healing Ointment is great for using on your lips. CeraVe Healing Ointment is formulated to temporarily protect, soothe and hydrate skin as it recovers from cracking, chafing and extreme dryness. It is lightweight yet intensely hydrating and features three essential ceramides and hyaluronic acid in a moisturizing base. Our balm is also non-comedogenic, suitable for all skin types, and free of fragrance, dyes and lanolin to minimize the risk of irritation from these ingredients.