Coleman 115"x13' 6 Person Instant Canopy Beach Shelter Tent - Khaki

Hello, Thank you for sharing your feedback, and we're sorry to hear about the experience you had with your 13 x 13 Instant Canopy Sun Shelter. We understand how frustrating it is when a product doesn't meet expectations, especially when you're counting on it for shade and protection. From your description, it sounds like the stitching failure and fabric separation may have been due to prolonged sun exposure, weather conditions, or improper storage, all of which can affect the canopy’s seams over time. While our 13 x 13 model is designed for portability and convenience, it’s important to note that this canopy is intended primarily for short-term recreational use (e.g., a day at the park, beach, or tailgate), and not for continuous outdoor exposure over extended periods. The stitching around the canopy top, particularly at high-tension points, can break down faster if the shelter is left up in strong UV conditions, wind, or rain for long periods. That said, we’re always working to improve durability and performance in all our products, and your feedback helps us do that. If you haven't already, please consider reaching out to our customer service team with photos or details we may be able to assist depending on the specific issue and when the product was purchased. If you need our assistance, please contact us through our official Coleman website contact US form https://www.coleman.com/support/contact-us or via live chat, and we will be happy to assist you. Thank you, and please stay safe! Coleman Consumer Care

Hello, we’re truly sorry to hear about your disappointing experience with our 13 x 13 Instant Canopy Sun Shelter. Your feedback is important, and we appreciate you taking the time to share it. Our instant canopies are designed to be quick and easy to set up, with a one-piece frame that’s intended to provide reliable shade in minutes. That said, we understand that setup can still be challenging especially for first-time users or in windy conditions. If the fabric tore during setup or use, that’s certainly not the level of durability we expect from this product. This canopy features UVGuard™ material for sun protection and double-thick fabric to withstand outdoor elements, but if yours had a shorter-than-expected lifespan, we’d like to investigate this further. It's also worth mentioning that how the canopy is stored and transported can affect its longevity. For example, storing the shelter while it's still damp, tightly folded for extended periods, or without its protective bag can put stress on the fabric and seams, making them more prone to damage over time. We always recommend allowing the canopy to fully dry before packing it away and storing it in a cool, dry place to help preserve its condition. If your canopy was stored and used properly but still failed prematurely, please reach out to us If you need our assistance, please contact us through our official Coleman website contact US form https://www.coleman.com/support/contact-us or via live chat, and we will be happy to assist you. Thank you, and please stay safe! Coleman Consumer Care

Hello, we are truly sorry to hear about your disappointing experience with your 13 x 13 Instant Canopy Sun Shelter. It is concerning to learn that the plastic parts have deteriorated after only a few uses, and we understand your frustration regarding the warranty claim outcome. We aim to provide durable and reliable products, and it's clear we fell short in this instance. We would like to investigate this matter further to understand why the plastic components failed prematurely and to review the details of your warranty claim. Customer satisfaction is very important to us, and we want to ensure that all issues are addressed appropriately. You can reach out to us directly through our official website or by phone. We are committed to finding a resolution and regaining your trust in Coleman products. Thank you for bringing this to our attention; your feedback is invaluable as we continuously strive to improve our product quality and customer service. If you require assistance with the product, please contact us directly via our official Coleman website contact US page https://www.coleman.com/support/contact-us or through Live chat, and we will be happy to assist you. Thank you and have a good day! Coleman Consumer Care

Hi there! Thank you for reaching out. Unfortunately, there are no replacement parts available for the 13 x 13 Instant Canopy Sun Shelter in Khaki. We are very sorry for any inconvenience this may cause. If you have any other questions or need any help, feel free to let us know. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. https://www.coleman.com/contact Thank you! Coleman Consumer Care

Hello. Thank you for sharing your feedback, and we’re truly sorry to hear about your experience with the canopy. We understand the frustration with the product’s durability and the lack of replacement parts. While it’s true that canopies can be vulnerable in windy conditions, we completely agree that being able to repair them is important. We appreciate your input and will pass it along to our team as we continuously work to improve our products and services. If you have any more feedback, please do not hesitate to reach out. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care

Hello! We regret that the quality of this shelter, didn’t meet your expectations. This is certainly not the experience we want you to have. We always ensure that consumers' feedback and concerns are shared with the concerned department. For further queries or concerns about your product, you can also visit the Coleman website. Choose “contact us” from the question mark logo in the upper right corner of the page to access our online contact form.

Hello! Thank you for sharing your experience with our Coleman13 x 13 Canopy Sun Shelter, and I'm sorry to hear that the canopy did not live up to your expectations due to the leg extensions failing to lock into place and the frame connector being entirely broken. Your feedback is highly appreciated and valued by the business, and we will make sure that your insights are shared. If you have any additional queries or concerns about your product, you can also visit the Coleman website. Choose “contact us” from the question mark logo in the upper right corner of the page to access our online contact form.

Hello! Thank you for your feedback. We're sorry to hear that the metal frame of your shelter shattered when you were putting it up. We take pride in providing quality products. We will look into this more and take steps to prevent it from happening again. Your feedback is instrumental in helping us improve our services and products. For further questions or inquiries, you may also visit our contact us web form. On the Coleman website, select "contact us" from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form.

Hello! We’re sorry to hear that canopy replacement of your shelter is not available. This is certainly not the experience we want you to have. Your feedback is highly appreciated and valued by the business, and we will make sure that your insights are shared. If you have any additional queries or concerns about your product, you can also visit the Coleman website. Choose "contact us" from the question mark logo in the upper right corner of the page to access our online contact form.

Hello! We sympathized with your disappointment that our shelters does not have a replacement canopy. The company values and appreciates your feedback, and we will do everything in our power to convey it. Please visit the Coleman website if you have any further questions or concerns about your product. To begin, click on the question mark logo in the upper right corner, then select "contact us," which will take you to our contact us web form.

Hello Opalakea, Thank you for contacting Coleman, The Outdoor Company, and for taking the time to provide feedback on our Coleman 13 x 13 Canopy Sun Shelter. We're sorry to hear that the canopy did not live up to your expectations because it tore or became more brittle. We appreciate you for bringing this to our attention. We apologize for your negative experience with our product. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. If you have any further questions or concerns about your product, please visit the Coleman website. First, click on the question mark logo in the upper right corner, then select "contact us," so you will be directed to our contact us web form. Thank you very much, and have a wonderful day!

Hi there! Thank you for contacting Coleman, the Outdoor Company, and for taking the time to provide feedback on our Coleman 13 x 13 Canopy Sun Shelter, Khaki. We're sorry to hear that the canopy did not live up to your expectations after a total of seven uses. The canopy material began to tear, and the seam stitching began to deteriorate. We appreciate you for bringing this to our attention. We apologize for your negative experience with our product. We work passionately to achieve such satisfaction from our customers by continuously improving our products and services. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department. Please be advised that your Canopy /Shelter has a 1-year limited warranty. If you have any further questions or concerns about your product, such as its warranty, please visit the Coleman website, click on the question mark logo in the upper right corner, select contact us, and you will be directed to our contact form. Thank you very much, and have a wonderful day!