Coleman 316 Chest Cooler - Rock Gray

Hello. Thank you for sharing your experience with the Coleman Classic Series 70-Quart Hard Cooler. We are sorry to hear that the performance did not meet your expectations and that the ice retention fell short of what was advertised. The "up to 5 days" claim is based on testing under specific controlled conditions, including the use of block ice, minimal lid openings, and outdoor temperatures of around 90 degrees Fahrenheit. In real-world use, factors such as the type of ice used (cubed vs. block), frequency of lid openings, and even pre-chilling the cooler and contents can significantly affect ice retention. That said, we understand how disappointing it can be when a product does not perform as anticipated, especially from a brand you have trusted for many years. We truly value your feedback and will share it with our product team, as consumer insights help us continue to improve. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care

Hello, We are sorry for the inconvenience. Please contact the Customer Service of Target to get the issue resolved. Take into consideration that the rating and review system are for the product and not for the store, orders or delivery issues. The products should be delivered in good condition. Thanks so much. Wishing you the best —Coleman Customer Care

Hello, Thank you for reaching out to share your honest feedback on our 316 Series 70 Qt. Hard Ice Chest Cooler. We’re genuinely sorry to hear this product didn’t meet your expectations. As someone who has been part of the Coleman community for years, your trust means a great deal to us. This sounds like an unfortunate situation, and we regret any inconvenience it has caused, especially given the circumstances of receiving the item as a gift. We’ve conveyed your feedback to our team so they can evaluate it as part of our continuous commitment to quality and customer satisfaction. If you need assistance or you have more feedback, please reach out to us directly via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care.

Hello, thank you for your feedback on the Classic Series 120-Quart Hard Cooler. We're sorry to hear the ice melted so quickly during your trip. That is not the experience we aim to provide. We have shared your feedback with the appropriate department. To help improve performance, here are a few tips that may enhance insulation and extend ice retention: Pre-chill the cooler: Cooling the interior with ice or cold packs before loading can make a big difference. Use block ice or a mix of block and cube ice: Block ice melts more slowly than cubes. Keep it packed full: A full cooler retains cold longer, so minimize air gaps. Limit openings: Try to keep the lid closed as much as possible. Add an insulating layer: Lining the inside top with a reflective layer (like a towel or insulating mat) can help reduce warm air intrusion when opening. Unfortunately, the insulation in hard coolers like this is not user modifiable, but we take your concern seriously and will pass your feedback to our product team for review. If you require assistance, please contact us directly via our official Coleman website contact-us page https://www.coleman.com/support/contact-us or through Live chat, and we will be happy to assist you. Thank you and have a good day! Coleman Consumer Care

Hi! Thank you for sharing your feedback on the Classic Series™ 120-Quart Hard Cooler. We appreciate your honest review and are sorry to hear about the issues you've experienced. We strive to provide high-quality products, and it's disappointing to learn that the lid warped and the screws did not hold up as expected. Your comments are valuable to us, and we will use them to improve our products. Please reach out to us directly via Contact Us form on our website so we can assist you further and address these concerns. We are committed to ensuring your satisfaction and would like to make this right. Thank you for bringing this to our attention.

Hello. Thank you for your feedback. We’re sorry to hear that you’re having issues with the ice retention and lid closure on your Classic Series 120-Quart Hard Cooler. The cooler is designed to keep ice for extended periods, but performance can vary depending on factors such as the environment and how the cooler is used. As for the lid not shutting completely, it might be worth checking if any debris is obstructing the seal or if there’s a misalignment. If the issues persist, please reach out via our Coleman "Contact Us" https://www.coleman.com/support/contact-us for further assistance. Thank you, Coleman Consumer Care

Hello. We are sorry to hear about your experience with the Coleman 316 Series™ 70-Quart Hard Cooler. We strive to ensure our products meet high standards, and it’s clear we fell short in this case. Your feedback regarding the lid and overall durability is important to us, and we’ll be sure to share it with our product development team for future improvements. If you have any further details to share or need assistance, please don’t hesitate to reach out via our Coleman "Contact Us" https://www.coleman.com/support/contact-us. We appreciate your input and hope we can provide a better experience for you in the future. Thank you, Coleman Consumer Care