Coleman 316 Series Hard-Sided Cooler - Blue

Hello. Thank you for sharing your experience with the Coleman Classic Series 70-Quart Hard Cooler. We are sorry to hear that the performance did not meet your expectations and that the ice retention fell short of what was advertised. The "up to 5 days" claim is based on testing under specific controlled conditions, including the use of block ice, minimal lid openings, and outdoor temperatures of around 90 degrees Fahrenheit. In real-world use, factors such as the type of ice used (cubed vs. block), frequency of lid openings, and even pre-chilling the cooler and contents can significantly affect ice retention. That said, we understand how disappointing it can be when a product does not perform as anticipated, especially from a brand you have trusted for many years. We truly value your feedback and will share it with our product team, as consumer insights help us continue to improve. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care

Hello, Thank you for reaching out to share your honest feedback on our 316 Series 70 Qt. Hard Ice Chest Cooler. We’re genuinely sorry to hear this product didn’t meet your expectations. As someone who has been part of the Coleman community for years, your trust means a great deal to us. This sounds like an unfortunate situation, and we regret any inconvenience it has caused, especially given the circumstances of receiving the item as a gift. We’ve conveyed your feedback to our team so they can evaluate it as part of our continuous commitment to quality and customer satisfaction. If you need assistance or you have more feedback, please reach out to us directly via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care.

Hello, We sincerely apologize for the disappointment you've experienced with the Coleman 316 Series 80 Cans/100qt Hard-Sided Wheeled Cooler. It's incredibly frustrating when a product doesn't perform as expected, especially after such a short period of use and when proper care has been taken. We understand that a warped lid severely impacts the cooler's functionality and your ability to use it for future trips. We take the quality of our products very seriously, and your feedback about the lid warping despite being stored properly is concerning. This is not the typical performance we expect from our 316 Series coolers. We stand behind our products and want to ensure you have a satisfactory experience with Coleman. Here are some troubleshooting steps to help you get it sealing properly: Inspect the Lid and Seal: Check for any debris, dirt, or ice buildup on the lid or the sealing surface. Clean these areas thoroughly with warm, soapy water and a soft cloth. Examine the rubber gasket around the lid for any damage or wear. Check the Hinges and Latches: Ensure the hinges are not loose or damaged. Tighten any loose screws and replace any broken hinges if necessary. Verify that the latches are functioning correctly and are able to close securely. If the latches are misaligned, adjust them so they can close properly. Ensure Proper Alignment: Sometimes, the lid may not align correctly with the base. Open and close the lid a few times to see if it aligns better. If not, gently adjust the lid to ensure it sits evenly on the cooler. Test the Seal: After cleaning and adjusting, close the lid and apply gentle pressure to ensure it seals properly. You can test the seal by placing a piece of paper between the lid and the cooler. If these steps don't resolve the issue, please contact us directly via our official Coleman website contact US page or through Live chat, and we will be happy to assist you. Thank you and have a good day! Coleman Consumer Care

Hello. We are sorry to hear about your experience with the Coleman 316 Series™ 70-Quart Hard Cooler. We strive to ensure our products meet high standards, and it’s clear we fell short in this case. Your feedback regarding the lid and overall durability is important to us, and we’ll be sure to share it with our product development team for future improvements. If you have any further details to share or need assistance, please don’t hesitate to reach out via our Coleman "Contact Us" https://www.coleman.com/support/contact-us. We appreciate your input and hope we can provide a better experience for you in the future. Thank you, Coleman Consumer Care

Hello! Thank you very much for your feedback on our 316 Series™ 70-Quart Hard Cooler, Rock Grey! We are very sorry to hear about your experience and we sincerely apologize for the inconvenience caused! We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via our official "Contact Us" page. Thank you! Coleman Consumer Care

Hello! We’re also disappointed about the broken handle of your cooler. This is certainly not the experience we want you to have. Your feedback is highly appreciated and valued by the business, and we will make sure that your insights are shared. For further queries or concerns about your product, you can also visit the Coleman website. Choose “contact us” from the question mark logo in the upper right corner of the page to access our online contact form.

Hello! Thank you for your feedback. We're sorry to hear that the cooler only lasts around 8 hours before the ice melts completely, despite the fact that the ice chest is supposed to stay cold for up to 6 days. We take pride in providing quality products. We will look into this more and take steps to prevent it from happening again. Your feedback is instrumental in helping us improve our services and products. For further questions or inquiries, you may also visit our contact us web form. On the Coleman website, select "contact us" from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form.

Hello! Thank you for your feedback. We're delighted the cooler worked well the first few times, but we're sad the lid became entirely deformed. We value the opportunity to hear from our consumers. It allows us to constantly enhance our services. We will make certain that your input is shared. For further questions or inquiries, you may also visit our contact us web form. On the Coleman website, select "contact us" from the drop-down menu after clicking the question mark logo in the top right corner, which will direct you to our contact web form.