Costway 36'' Indoor Electric Fireplace Recessed Ultra Thin Heater w/ Multicolor Flame

The fireplace is working ok, but the remote has a really hard time turning it on. I do not know if it a fireplace\'s receiver problem or the remote control, but there are no buttons on the fireplace to control, when the remote is not.

This fireplace worked perfect for our RV. Great settings and perfect look and size. It gives off amazing heat through the front, which is much needed in our RV. Very well made and easy to install. Very happy with my purchase. Thank You for a great product and fast shipping.

This added so much ambience to our bedroom! We love it. It’s been a great addition. I love how you can change the colors of the flames and rocks to create a different feel each time you turn it in.

Item came in a timely manner, installation was relatively simple, and it works beautifully! Many colors available for flames, and another group of nice colors for the base (glass stones)!. Very happy!

Easy to install. Looks nice. Came in a timely manner. It's everything they said it would be. Can't go wrong with this fireplace. Looks nice too.

I really like the way this product looks. Great customer service and prompt response.

I really like the way this product looks. Great customer service and prompt response.

Amazing! Easy to install! It looks professional and has pretty settings!

Absolutely love it. Great heat output and stunning

I installed this on my boat in place of the led television. I like the modern look, ability to choose flame speed, color and brightness. It's a nice modern look. I took this well-built unit apart in order to only use one of the heater elements. Running on high produces a high temperature that would be hazardous if bumped into on the boat. This was easily modified to have the heater and fan controlled by a wall mounted thermostat and the rest of the functions controlled by the power switch and front controls. It came with a schematic diagram which made the modification simple. I highly recommend this electric fireplace heater.

Its ultra-thin profile is perfect for it fitting in my mantlepiece. I used peel and stick wallpaper to blacken the rest of the wall in my opening. Really happy with the way it all turned out. Gotta say it's kinda fun experimenting with the different color options. (Prior to ordering I thought it seemed silly to have all those choices!)

Just an all around great product!

Bought it for my wife for Christmas. It was for the ambiance not the heat. As a heater, it did work, but doesn't put out a ton of heat. Think smaller room here. It's not going to heat a larger room (or one with high ceilings). I had no issues with the remote (obviously, remove the plastic tab that keeps the battery disconnected during shipping). The color configuration is easy via the remote. But it's sure easy to accidentally change the color, then you have to tap through all the colors to get back to the one you wanted. Overall, the "flames" look pretty nice. My wife had no issue with the "crystals" - similar to the glass chunks you'd see on many of the gas fireplaces. The only issues I had is that the LEDs on the front panel didn't work (the touch still worked), but the remote did just fine. My wife actually prefers the lights being out. Also, after a day's usage, it started "ticking", making a constant click that spend up when you spend up the "flames" or slowed down if you slowed them down. Overall, nice addition to our living room to help make it "cozy". Installation was straightforward. I did a on-wall mount for the time being until I have time to cut out and frame the wall for the in-wall mount. Remove the screw on the left side of the glass that holds the glass on. Mine was marked with a small sticker that had an arrow on it. There are hooks on both sides of the glass, so if you want to swing it out (on-wall mount) or lift it out completely (in-wall mount), gently lift the glass and either swing it out, leaving the right hooks still engaged and lower it or it'll lift out completely. If you are removing the glass assembly, clip the cable tie that holds the cable to the front panel and detach the cable. In lieu of sending it back (now that it was mounted), I decided to investigate what was causing the noise. The 12V 28BYJ-48 stepper motor that drives the "flames" bar had some internal gear noise that was amplified by the metal case. This is a fairly easy replacement, but will require a bit of patience. If you're interested, read on... 1. Unplug the unit and completely remove the front glass assembly. 2. Remove the 4 screws at the top of the plastic screen and the 2 screws at the bottom of the plastic screen. The lower metal tray has 4 screws holding it in. Two on each side of the tray. (see pic 1 & 2). 3. Carefully remove the metal tray. The plastic screen is mounted in a slot in the metal tray, so you'll need to wiggle the tray down to free the screen. Disconnect the wire assembly to the LED bars. Set that aside. 4. With the tray removed, you can gently pull down on the plastic screen to remove it from the upper track. There are tracks on the side as well, so once I got the screen down far enough, I flexed it to get it out of the side tracks. (One quick note about the screen - it's just a piece of smoke colored plastic with a film on the back. It's not really fragile, but it's easy to scuff. Plastic (plexi/acrylic) polish will fix that if it's an issue for you). 5. With the screen removed, loosen the hose clamp closest to the motor and slip it to the left to remove. (pic #3) 6. Locate the stepper motor (pic #4). Follow the motor's wires up to the control board. Disconnect from the control board. 7. This is the tedious part. Remove the two screws that hold the motor on. I used a close quarter mini bit ratchet with a #2 phillips bit (ARES 70040-1/4-Inch Drive Close Quarter Micro Bit Ratchet) to remove the screws. I did try an angled head screwdriver and an offset screwdriver, but I found the micro ratchet worked the best for me. 8. I replaced the motor with another 12V 28BYJ-48 stepper motor with a 22cm+ wire. (the 12V part and the wire length is important) - this should be 5 wire 4 phase. I tested the new stepper motor before reinstalling to make sure it worked correctly. I would rest the side of the motor on the metal frame to see simulate much noise it actually makes when in operation installed. 9, Reinstalling: I actually put thin rubber spacers in as a vibration dampener when I reinstalled the new stepper motor. Not sure if that actually helped much, but worth a shot when I had it apart. Make sure they are thin since the shaft (on mine) was so short. Also - the wires from the motor need to be at least 20-22cm. I got one with a 24cm wires, so plenty long. Replace the two screws holding the motor to the frame, route the wire back up to the control board and plug it back in. 9. Because the shaft on the new stepper motor (pic #5) that I purchased was so much shorter than the original, I purchased a metal 5mm to 5mm flexible coupling because the rubber tube with hose clamps set up kept falling off. Attach one side of the coupling to the installed stepper motor and insert the flame assembly in the other side and tighten the set screws. Check it in operation to make sure it rotates correctly. 10. After checking, reassemble. Insert the plastic panel into the side slots, then slide the plastic panel back into the upper slot. Hook up the wires to the LED bars and reinstall the bottom tray. Install all the screws, hook up the front panel controls and install the glass assembly. I don't think this was a common issue based on the reviews, but in lieu of shipping it back and getting another, and the fact that this one was installed, it was worth investigating. If yours is out of warranty or outside the return window, hopefully this helps. Replacing the stepper motor/coupler may fix the noise issue (noise with the heater off) or flames not moving anymore. It works great now and if you don't have any of the issues that I had, it was a worthwhile purchase for us. Even with the issues I experienced, it was an interesting project to fix. As far as the front panel LEDs not working, it doesn't matter to me, so I didn't bother investigating further than checking connections. (As a side note, you can access the control board from the back by removing the smaller panel on the back of the unit.

Bought it for my wife for Christmas. It was for the ambiance not the heat. As a heater, it did work, but doesn't put out a ton of heat. Think smaller room here. It's not going to heat a larger room (or one with high ceilings). I had no issues with the remote (obviously, remove the plastic tab that keeps the battery disconnected during shipping). The color configuration is easy via the remote. But it's sure easy to accidentally change the color, then you have to tap through all the colors to get back to the one you wanted. Overall, the "flames" look pretty nice. My wife had no issue with the "crystals" - similar to the glass chunks you'd see on many of the gas fireplaces.

As expected and very happy with this purchase. Easy to install, but it's best to have two people install it together to be on the safe side. Especially if you are not used to lifting weight by yourself. It's very beautiful and puts out just enough heat in my living room area. You can use it with or without heat. I'll probably order another one for another room…it's that pretty!

More heat output would be nice. Have to be within a foot to feel any heat

really beautiful display of color, watched it all night

Installation was quick and easy, it's very very slim to the wall profile wise. The heat output is great and it's quiet, it's heating approximately 1000sq foot basement to comfortable levels.

Easy to install once your frame is up. Only tricky part has been lifting the glass window just right so that it can swing out and open up when needed.

I use this fireplace every day! I love watching the lights from the fireplace dance across the ceiling at night. Assembly was incredibly easy with the help of a friend (it was a little heavy for me) and instructions were easy to understand.