Q&A(27)
Q: I only use filtered water for things concerning my baby. Can filtered water be used??
A: It's waaaay better than tap water, but 99% of filters don't remove 100% of the scaling and other residues in water. So if you want 100% scale free, you'd need distilled water unfortunately.
submitted byLiv - 28 days agoA: We recommend using a mineral-free distilled water to prevent mineral deposits on the warming plate.
submitted byDr. Brown's Support - 28 days agoBrand expert
Q: Do we need to soap to wash bottles
A: The bottles and all components do need to be wash in hot soapy water or cleaned in the dishwasher prior to being sterilized in the Dr. Brown's Sterilizer & Dryer.
submitted byDr. Brown's - 2 months agoBrand expertA: The bottles and components do need to be washed in hot soapy water or top rack of dishwasher prior to sterilizing in the Dr. Brown's Sterilizer & Dryer.
submitted byDr. Brown's Support - 2 months agoBrand expert
Q: will this product work for all baby bottles or specifically the Dr. browns bottles?
A: Most brands are compatible with the Dr. Brown's Bottle and Pacifier Sterilizer and Dryer. We recommend checking with the brand for their recommendations regarding sterilization.
submitted byDr. Brown's - 2 years agoBrand expertA: this will work for all baby bottles
submitted byHAN_SOLO - 2 years ago
Q: Can you sterilize breast pump parts with this, or only bottles?
A: Thank you for your inquiry. The Dr. Brown's Bottle and Pacifier Sterilizer and Dryer can accommodate breast pump parts. We recommend checking with the pump manufacture on their sterilization requirements.
submitted byDr. Brown's - 2 years agoBrand expertA: Thank you for your inquiry. The Dr. Brown's Bottle and Pacifier Sterilizer and Dryer can accommodate breast pump parts. We recommend checking with the pump manufacture on their sterilization requirements.
submitted byDr. Brown's Support - 2 years agoBrand expert
Q: Will this work with Philips Avent glass bottles?
A: Thank you for your inquiry. The Dr. Brown's Sterilizer with Dryer & HEPA Air Filter reaches boiling point which is 212 degrees F. We recommend checking with the bottle manufacturers on their sterilization requirements.
submitted byDr. Brown's Support - 3 years agoBrand expertA: Thank you for your inquiry. The Dr. Brown's Sterilizer with Dryer & HEPA Air Filter can hold up to 6 bottles of 8 1/2" H and 2 1/2" D. We recommend checking with the bottle manufacturers on their sterilization requirements.
submitted byDr. Brown's - 3 years agoBrand expert
Q: Hello, If the product is multi-voltage? 110 and 220?
A: The Dr. Brown's All-in-One Sterilizer & Dryer sold in the USA is the 110 v. US and is not multi-voltage. We do not recommed using a converter.
submitted byDr. Brown's Support - 21 days agoBrand expert
Q: How do you descale the bottom metal plate? Is it safe to use White vinegar and water? We have used this machine only 6 times and the metal plate is brown and smells burned.
A: The water source that you use, can cause mineral deposits on the warming plate. We recommend using mineral-free distilled water. Call our customer service department at 800-778-9001 (Mon-Fri) 8:00am-4:30pm CST for cleaning recommendations to remove the mineral deposits from the warming plate.
submitted byDr. Brown's Support - 1 month agoBrand expert
Q: Does this unit reach a minimum sanitize heat of 212 degrees Fahrenheit?
A: The Dr. Brown's Sterilizer does meet 212 degrees Fahrenheit.
submitted byDr. Brown's - 4 months agoBrand expert
Q: Is there a “warranty” on the item? Haven’t had mine a year and it smells like the dryer went out in my unit.
A: The Dr. Brown's Sterilizer & Dryer does have a 1-year repair/replacement warranty. Please contact our customer service department at 800-778-9001 Mon-Fri 8:00am-4:30pm CST for further assistance.
submitted byDr. Brown's - 4 months agoBrand expert
Q: Why does the metal plate have brown residue form after running the device ?
A: The brown residue is from mineral deposits in the water being added to the appliance. It is recommended to use mineral free distilled water.
submitted byDr. Brown's - 4 months agoBrand expert