Ella Jayne Waterproof Mattress Pad - Queen

We understand that you were expecting a thicker layer of cushioning for your mattress. For future shoppers, we want to clarify that this product is a mattress protector, not a mattress topper or pad. While toppers are designed purely for loft and comfort, a protector is engineered with a slim, low profile to act as a quiet waterproof barrier against spills and allergens. Its primary function is to safeguard your mattress without bulky padding that would change the actual feel or support of your bed. If you are looking for significant plushness, we recommend adding one of our mattress toppers to your sleep system. If you have any further questions, please reach out to us at support@ellajayne.com.

Thank you for your feedback. We’d like to clarify for future shoppers that any truly waterproof pad requires a liquid-proof membrane, which will always create some level of sound compared to a non-waterproof version. Our membrane is engineered to be thinner and more flexible than standard waterproof barriers to keep this noise as low as possible while still providing full protection. Most customers find that the material relaxes and becomes quieter after a few nights of use. If absolute silence is your priority, we recommend a non-waterproof quilted pad, but for those needing to protect their mattress from spills and accidents, this is designed to be one of the quietest options on the market.

Thank you for your feedback, and we’re sorry for the frustration. When cared for properly, this mattress pad is waterproof and is designed to prevent liquid from reaching the mattress. The waterproof protection comes from an inner membrane, and if that membrane is damaged by washing or drying with too much heat, it can compromise the waterproof function. If you reach out to us at support@ellajayne.com with your order details, we can help review what happened and assist further

Thank you for your feedback. We are glad to hear you found the fit and comfort of the Waterproof Mattress Pad to be good. However, it’s important to note that the waterproof protection comes from a thin membrane inside the pad. To keep that membrane intact, the care instructions must be followed exactly in cold wash, gentle cycle, and low tumble dry or air dry. Washing or drying on higher heat can damage the membrane, which will compromise its waterproof ability. When cared for properly, the protector prevents liquid from reaching the mattress as intended. If the instructions are not followed, the waterproof layer can break down over time, leading to the kind of issue described here. For shoppers, please be sure to review and follow the care guide closely to maintain the waterproof function.