Everything Counts - by Gary Ryan Blair (Hardcover)

Book Synopsis

Everything Counts! is an execution strategy for inspiring excellence and driving exceptional results.

Too many people and organizations are mired in a mediocrity of their own making. They focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. As a result, reputations are damaged, brands diluted, and loyalty is lost by blatant disregard for the small stuff which negatively impacts the customer experience. For years, we've been taught not to sweat the small stuff, but in the real world of business, Everything Counts.

Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minute details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this book gives you a foundation for unparalleled customer service, superior quality, and consistent performance.

• A proven system for organizing, aligning, and improving all your efforts in sales, service, and performance improvement
• Shows how concentrating on the small things leads to growth, productivity, personal success, and business greatness
• Helps you motivate your people and teams to achieve better results on both the personal and organizational level

Everything Counts reminds us that seemingly small things can make tremendous differences. The purpose of this book is to help you internally define and take ownership of the most fundamental principle behind achieving results beyond you expectations-a single idea with an actionable focus-Everything Counts!

From the Back Cover

The world of business is operating in a suspended state of mediocrity, one in which a true commitment to excellence and elevated standards is the only survival strategy--for the individual and for the organization. This brilliant, lifesaving guide offers provocative and practical advice to turn anyone into a perpetual results-driven machine.

Too many people and organizations focus their attention and efforts on getting the big things right, but they ignore the little things that often make a big difference. This blatant disregard for the small stuff leads to negative customer experiences and that, in turn, leads to damaged reputations, diluted brands, and lost customer loyalty.

If you want to achieve true excellence as a business leader or entrepreneur, you have no choice but to pay attention to the details. Quality of work, attention to detail, uncompromising standards, and superior craftsmanship are the hallmarks of excellence and quality.

For years, we've been taught not to sweat the small stuff--but that philosophy is flawed as it breeds poor customer service, under-performance, wasted opportunity, mistakes, inconsistency, rework, and oversights. In the real world--Everything Counts!

Everything you think, everything you say, and everything you do works to either advance your goals or set you back. Based on that simple fact, Everything Counts! presents a powerful operating philosophy for your business that will steer your organization to higher levels of growth, productivity, and performance. From the smallest customer interaction to the tiniest detail of product quality, the little things add up to a pretty big deal.

The definitive guide to getting the small stuff right, Everything Counts! gives you a foundation for unparalleled customer service, superior quality, and consistent performance. It shows you how to organize, align, and improve all your efforts in sales, service, and performance. Plus, it helps you motivate your people and teams to achieve better results on both the personal and organizational level.

If you own or operate a business, this book gives you the tools to internally define and take ownership of the most fundamental principle for achieving results beyond your expectations--a single idea with an actionable focus--Everything Counts!

Review Quotes

"Two words, one powerful philosophy. Everything Counts! is a must- read if there ever was one!"--Ivan R. Misner, PhD, founder and Chairman, BNI (Business Network International)

"Gary Ryan Blair is a man on a mission to inspire, promote, and celebrate excellence. You simply must read this book!"--Les Brown, New York Times bestselling author of Live Your Dreams

"A must-read for anyone who values quality and customer service....Everything Counts! is a road map to excellence for professionals, entrepreneurs, entertainers, and everyday folks."--Charmaine Russo, Manager, IBM Corporation

"Paying attention to the small stuff makes a huge difference. Everything Counts! provides a simple, transparent, and powerful execution strategy that works. I highly recommend it!"--Harry Paul, coauthor of Fish!: A Remarkable Way to Boost Morale and Improve Results

"Every once in a while, a book comes along that delivers a transformational message appropriate for the boardroom, classroom, locker room, and living room. Everything Counts! is that kind of book. It is a treasure that can and should be enjoyed by all."--Andy Andrews, New York Times bestselling author of The Traveler's Gift and The Noticer

"Everything Counts! is a great find and must-read. It superbly achieves the goal of providing a road map to excellence, both for individuals and organizations. But the true genius of the book is its universal relevance, as it combines a highly effective commonsense approach with frank guidance to enhance results in all areas of life."--Bill Bartmann, Billionaire Business Coach

About the Author

Gary Ryan Blair is the President of The GoalsGuy, a highly focused training organization that helps clients build and sustain superior performance. His coaching services, training programs, and handbooks have been used by thousands of organizations and more than four million employees worldwide.