Expo Wet Erase Fine

Hello. Thank you for taking the time to share your feedback about your EXPO Wet Erase Markers, Fine Tip. We are very sorry to hear about the leaking and ink issues you experienced. That is certainly not the quality we aim to deliver, and we understand how frustrating it must have been to deal with ink mess and staining. Please reach out to us directly so we can gather more details and provide further assistance. We would like the opportunity to make this right for you. We will also be forwarding your feedback to our quality assurance team for review, as it is important for us to identify and address any product concerns. Thank you again for bringing this to our attention and for being an EXPO customer. Reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! EXPO® Consumer Care

Hi, We’re sorry to hear about the frustration with your recent order Expo 12ct Wet Erase Fine. It sounds like a very disappointing experience. As the purchase was made through Target, we recommend following up with their customer care team for assistance with the delivery. That said, we’re here to help however we can on our end. Please don’t hesitate to reach out to us directly via our website or LiveChat—our team is available Monday through Friday from 9 AM to 5 PM ET. Thank you for bringing this to our attention. EXPO Consumer Care Team

Hello Krizzo! We’re sorry to hear the ink from your EXPO® Wet Erase Fine Markers rubbed off and created a mess. Wet-erase markers are designed to stay put on nonporous surfaces until removed with a damp cloth, so rubbing off by hand shouldn’t normally occur. For best results, make sure the writing surface is completely dry and smooth before use, and allow the ink a moment to set. If you’d like a different option, you may want to try the EXPO® Low Odor Dry Erase Markers or the Paper Mate® Flair Pens, both offering bold, clean writing with less smudging. If you have any more questions, please reach out to us using our Contact Us form or so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! ExpoMarker Consumer Care

Hello! Thank you for sharing your feedback regarding the EXPO Wet Erase Fine Markers 😔. We understand your frustration that the ink smears and transfers to your hands, especially since wet erase markers are intended to stay on the surface until wiped with a damp cloth. I can provide you with some tips and alternatives: 1. Ensure you’re using the markers on smooth, non-porous surfaces like laminated sheets, transparencies, or glass 🧼. Textured or porous surfaces may prevent the ink from adhering properly, causing smearing. 2. Allow the ink to fully dry before touching it—this can help reduce transfer ✋. 3. If you need markers that resist hand contact smudging, you might try EXPO Dry Erase Markers (Ultra-Fine or Fine Tip) 🖋️, which dry faster and minimize smearing. We appreciate your feedback as it helps us improve product guidance. Please let me know if these tips worked out for you, or if you’d like more suggestions 💌. Please contact us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! EXPO Consumer Care

Hello Bella! Thank you for taking the time to share your experience with the EXPO Wet Erase Fine Markers. We’re truly sorry to hear that the ink is bubbling, not fully drying, and smearing even after several days 😔. That’s understandably frustrating, especially since you expect these markers to perform reliably. Here are a few helpful notes: 1. Wet erase markers are designed for non-porous, smooth surfaces (like transparencies, glass, or laminated boards). If the surface is slightly porous or textured, the ink may not cure properly, leading to bubbling or smearing. 2. To avoid transfer, allow the ink to fully set, and clean the surface before each use to remove dust or oils that can prevent proper drying. 3. If you need an alternative with quicker drying and no long-term smears, we recommend trying EXPO Dry Erase Ultra-Fine Markers or even Sharpie Creative Markers for a paint-like finish 🎨. We value your feedback—it helps us improve our products and support better experiences for you and others. Please let me know if these tips worked out for you, or if you’d like more suggestions 💌. Please contact us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! EXPO Consumer Care

Hello Tori! Thank you for sharing your feedback on the EXPO Wet Erase Fine Markers 🖊️. We understand how disappointing it must have been to experience smudging when you were so excited to try them 😔. I can provide you with some tips and alternatives: 1. For best results, use wet erase markers on non-porous surfaces such as glass, laminated boards, or transparencies. They can smudge if applied to porous or textured surfaces. 2. Allow the ink to fully dry before touching—this helps reduce accidental smears ✋. 3. If you need markers that resist smudging even with hand contact, you might consider EXPO Dry Erase Markers (Ultra-Fine or Fine Tip) for smoother writing with faster drying 🖋️. We appreciate your feedback, as it helps us improve both product guidance and future innovations. Please let me know if these tips worked out for you, or if you’d like more suggestions 💌. Please contact us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! EXPO Consumer Care

Hello! We sincerely apologize for the poor experience you had with the Expo 12ct Wet Erase Fine markers. We understand your concern that some markers had ink bubbling at the tip, caused staining on skin that was difficult to remove, and produced colors that faded quickly after writing. Tips that may help: 1. Shake markers gently before use to reduce bubbling and uneven ink flow. 2. Avoid squeezing the marker body, as this can force ink toward the tip and cause leaks. 3. Store markers horizontally with caps secured tightly to help maintain ink balance. 4. For accidental skin stains, try using a small amount of rubbing alcohol or makeup remover to help lift the ink more quickly. If the issue continues across multiple markers, we encourage you to contact our customer support team for assistance, please reach out to us using our Contact Us form or Live Chat so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! ExpoMarker Consumer Care

Hello! We sincerely apologize for the disappointment you experienced with the Expo Wet Erase Fine Tip markers. While it’s good to hear that you liked the color variety, we understand your frustration with the markers releasing too much ink, leaving blobs, splattering during use, and not meeting your expectations for a fine tip. Tips that may help: 1. Shake markers gently before use to help regulate ink flow and reduce splattering. 2. Wipe the tip lightly with a cloth before writing if excess ink has built up. 3. Store markers horizontally with caps tightly secured to maintain consistent performance. 4. Test markers on a small surface before full use to ensure ink flow is steady. If the issue continues across multiple markers, we encourage you to contact our customer support team for assistance, please reach out to us using our Contact Us form or Live Chat so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! ExpoMarker Consumer Care

Hello Aantosh! We sincerely apologize for the disappointment you experienced with the Expo 12ct Wet Erase Fine markers. We understand your concern that the markers do not erase properly, which is not the performance you should expect. Tips that may help: 1. Use a microfiber cloth or soft sponge instead of paper towels, as they can lift more ink effectively. 2. Apply a small amount of Expo cleaner or isopropyl alcohol for stubborn marks. 3. Test the markers on a small, discreet surface before full use to ensure compatibility. 4. Clean writing surfaces regularly to prevent buildup that can make erasing more difficult. If the issue continues across multiple markers, we encourage you to contact our customer support team for assistance, please reach out to us using our Contact Us form or Live Chat so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! ExpoMarker Consumer Care

Hello! We sincerely apologize for the frustration you experienced with the Expo Wet Erase Ultra Fine Tip markers. We understand that even after using a wet paper towel and our Expo spray, the writing did not erase fully and left lingering stains on your desks, which is very disappointing. Tips that may help: 1. Use a microfiber cloth instead of paper towels, as it can lift more ink without spreading residue. 2. Try gently wiping the surface with a small amount of isopropyl alcohol for stubborn marks. 3. Test markers on a discreet area of the surface before extended use to ensure compatibility. 4. Clean surfaces regularly to prevent buildup that can make erasing more difficult over time. If the issue continues across multiple markers, we encourage you to contact our customer support team for assistance, please reach out to us using our Contact Us form or Live Chat so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! ExpoMarker Consumer Care

Hello! We sincerely apologize for the frustrating experience you had with the Expo 12ct Wet Erase Fine markers. We understand that while the markers initially worked well, they later leaked, bubbled, and became unreliable, despite your careful storage and handling. Tips that may help: 1. Shake markers gently before use to help even out the ink and reduce bubbling. 2. Store markers horizontally with caps securely closed to minimize leaks. 3. Test markers on a small surface before full use to ensure proper performance. 4. Wipe the tip lightly if excess ink accumulates to prevent sudden splatters. If the issue continues across multiple markers, we encourage you to contact our customer support team for assistance, please reach out to us using our Contact Us form or Live Chat so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! ExpoMarker Consumer Care

Hello! We sincerely apologize for the issues you have experienced with the Expo 12ct Wet Erase Fine markers. We understand that the markers start with decent pigment but dry to dull, uneven, and spotty colors, which can make writing and presentations look unprofessional and inconsistent. Tips that may help: 1. Shake markers gently before use to ensure even ink distribution. 2. Test markers on a small area first to check color consistency before full use. 3. Store markers horizontally with caps tightly closed to maintain ink quality. 4. Wipe the tips gently if ink buildup occurs, which can improve the evenness of the color. If the issue continues across multiple markers, we encourage you to contact our customer support team for assistance, please reach out to us using our Contact Us form or Live Chat so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! ExpoMarker Consumer Care

Hello! We sincerely apologize for the disappointing experience you had with the Expo 4ct Wet Erase Fine markers. We understand that the markers leaked, smudged even after hours, and caused staining on your hands, which is not the expected performance. Tips that may help: 1. Avoid direct contact with skin or wear gloves to prevent staining. 2. Shake markers gently before use to reduce leaks and ensure more even ink flow. 3. Test the marker on a small surface first to check performance and prevent unwanted smudging. 4. Store markers horizontally with caps tightly closed to minimize leakage. If the issue continues across multiple markers, we encourage you to contact our customer support team for assistance, please reach out to us using our Contact Us form or Live Chat so we can help you further. We’re available Mon.-Fri. 9 am – 5 pm Eastern Time. Thank you! ExpoMarker Consumer Care