Q&A(29)
Q: Why is it only recommended for use with cold and lukewarm liquids? Why cant hot liquids be used if its regular glazed ceramic?
A: We recommend liquids no hotter than 100 degrees. Thank you
submitted byMS Customer Service - 3 years agoBrand expertA: Because you don’t want children handling water over 100 degrees.
submitted byErinC - 2 years ago
Q: Is this an easily breakable ceramic shoudl we drop it, does it break easiy considering it is ceramic?
A: Breakable but not easily breakable, I consider them sturdy! So many many drops/throws - loved and used hard- and over three years we’ve broken three plates and one cup… but ours are kept accessible and storage in with their other kitchen toys and we have laminate wood flooring. Doesn’t shatter into small pieces so can be picked up without injury.
submitted byTea Time Momma - 7 months agoA: These items are ceramic so they can break or chip if dropped from up high enough. They are designed for children to use, but as with anything, accidents can happen. Thank you
submitted byMS Customer Service - 3 years agoBrand expert
Q: Is tea set safe to use with real food?
A: Hello - Thank you for asking. Yes, this is safe to use with real food and drinks. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 1 month agoBrand expert
Q: Is the tea pot set lead free?
A: Hello - Thank you for asking. Yes, the set has been tested to children’s safety standards, which includes testing for lead. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 3 months agoBrand expert
Q: Can real tea be used in cups and pitcher
A: Hello - Thank you for asking. Yes, real tea or your beverage of choice can be used in this set. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 4 months agoBrand expert
Q: if this is lead free, then why does it not say so in the features/details, when it says it is BPA and pthalate free?
A: “Lead-free” was not specifically listed in the features because lead compliance is already a mandatory requirement under U.S. regulations, whereas BPA and phthalates are optional disclosure claims that customers commonly look for. Thank you
submitted byMS Customer Service - 7 months agoBrand expert
Q: are these lead free?
A: Yes, the product has been tested to children’s safety standards which include testing for lead. Thank you
submitted byMS Customer Service - 7 months agoBrand expert
Q: Does this come with a holder or just the box shown online?
A: Hello - Thank you for asking. This does not come with a holder or case. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 9 months agoBrand expert
Q: Why are the gold handles turning colors upon first use when only used with water??
A: For warranty service and troubleshooting product issues, contact us at 1-800-374-2744 or fill out a form at https://mscustomercare.com. Thank you
submitted byMS Customer Service - 1 year agoBrand expert
Q: Are the cups and saucers dishwasher safe?
A: No, these are handwash only. Thank you
submitted byMS Customer Service - 1 year agoBrand expert