Q&A(23)
Q: How long will one 8lb bag last with 1 cat?
A: One bag lasts me 4 weeks. It might be better to change at 3 weeks but I stretch it to 4 and it is fine. This is the best litter ever!
submitted byBrooke - 6 years agoA: If you fill the tray to the maximum level, you can get 3+ weeks per bag.
submitted byBassMan - 7 years agoA: For my one cat it usually will go between 2 and 2-1/2 weeks per bag
submitted byTsmom - 7 years ago
Q: does this track or is it trackless?
A: Tonilee, we're happy to learn you’re interested in our Premium Crystal Litter. Our litter is designed to be low tracking, but you may occasionally notice it. Some frisky felines like to dig before using the litter box, which can cause tracking. So our team can help you, please call us at 800-325-9259, mentioning this reference number: 230202-000363. We hope to speak with you soon. Shannon from The Fresh Step Team
submitted byFresh Step - 2 years agoBrand expertA: It tracks very much! And you end up with the sharp crystals all over the place
submitted byBlue - 10 months ago
Q: is this litter safe for pregnant women?
A: Thank you for asking us about Premium Crystals Litter, Taralynn. While unused cat litter is safe for use by pregnant women, pregnant women should avoid handling used cat litter. We'd be happy to answer any other questions, so please call 800-325-9259, mentioning the reference number 230117-000682. Our team looks forward to your call. Shannon from The Fresh Step Team
submitted byFresh Step - 2 years agoBrand expertA: It’s not the actual litter that’s unsafe for pregnant women, it’s the waste from cats that has the potential to be dangerous for the baby
submitted byBlue - 10 months ago
Q: How deep should I fill the litter box? Right now, I'm dumping in the whole bag & it's pretty deep. Thank you!
A: Hello there, and thank you for asking. We're more than happy to answer this for you. We recommend to fill your clean litter box at least 1.5 inches high with our Crystals Litter. For best results, do not add other litter or pet products to the box. Regularly remove solid waste, and be sure that every 20-30 days to empty the entire litter box. Should you have any further questions or concerns, please don't hesitate to reach out to our team directly at 800-325-9259 with reference number 200915-001440. We hope this helps. Victoria from the Fresh Step Team
submitted byFresh Step - 2 years agoBrand expert
Q: Is this litter clumpable?
A: No, this litter is non-clumping. It is designed to absorb the liquids without clumping.
submitted byBA - 5 years agoA: Hi there, Kate. Thank you for reaching out with your question. While our Fresh Step Crystals Premium Scented Cat Litter doesn't clump, we do have clumping litters like Fresh Step Scoopable, or Fresh Step Plus Dual Action Crystals. If you have any further questions, please give us a call at 800-325-9259 and reference number 191220-000141. We're always happy to help. Monique from the Fresh Step team
submitted byFresh Step - 5 years agoBrand expert
Q: Scoop free litter box uses disposable trays which had big price increase. There is a reusable tray "Forever Litter Tray Highest Quality ScoopFree Reusable Tray" Will this work as the litter?
A: Yes, without any issue. You can also dump the used litter, then clean and reuse the disposable trays once or twice.
submitted byBassMan - 8 years agoA: Hi there. We're happy to help! Our crystals should be compatible with this product. As a reminder avoid using Crystals in household areas with higher humidity like the shower or laundry room because the Crystals can absorb ambient humidity. Have a great day! -Riley with Fresh Step
submitted byFresh Step - 8 years agoBrand expert
Q: I read a review saying there is "less" cat dust. Is there still a significant amount? ( my cat has asthma, so this is important. Thanks! )
A: There is virtually no dust. However, wear shoes around the cat box area just in case crystals get kicked onto the surrounding floor. Stepping on them is painful!
submitted bySam - 9 years agoA: Thanks for reaching out with your question! Although the product is manufactured and tested to minimize dust, it cannot be avoided completely.All our litter products are designed to be “Low Dust”. But they are not Dust Free. If you have any further questions, please give us a call at 800-284-2287 Monday-Friday, between 9am-5:30pm EST. We're always happy to help! - Fresh Step Consumer Services
submitted byFresh Step - 9 years agoBrand expert
Q: After solid waste is removed, should the crystals be mixed around or should you not mix the urine (discolored crystals) throughout the box?
A: Bella, thanks for your question! We're happy to help and want to confirm that you only need to regularly remove and dispose of solid waste in the trash and rake the crystals. This will maintain the freshness since Crystals Litter doesn't clump upon exposure to urine. Remember to replace the entire box of litter every one or two months. We hope this was helpful! Ashlee from The Fresh Step Team
submitted byFresh Step - 7 months agoBrand expert
Q: Is there bentonite in this litter?
A: Thanks for checking, as we're happy to help! Our Crystals Premium Cat Litter is made from silica gel. If you have additional questions, please call us at 800-325-9259 and mention reference number 240826-000452. We hope you'll give it a try! Ashlee from The Fresh Step Team
submitted byFresh Step - 9 months agoBrand expert
Q: ,Organizelb, s,l .cc
A: Thanks for your interest in our Fresh Step Crystals. So we may better assist you, please reach out to us at 800-325-9259 and mention reference number 240801-000132. Hope to hear from you soon. Monique from The Fresh Step Team
submitted byFresh Step - 10 months agoBrand expert