Full size Wooden Loft Bed with Shelves and Desk - ModernLuxe

Dear Customer, we are truly sorry to hear that the product has not met your expectations—this is certainly not the experience we want you to have. However, please allow us to explain. All our products are inspected and confirmed to be in perfect condition before packaging and shipment. Severe impacts or collisions during transit might, unfortunately, cause structural damage to components, which could lead to the cracked boards you mentioned. While this is beyond our direct control, we're more than willing to resolve the issue to your satisfaction. We kindly ask you to contact our customer support team directly. We will respond promptly and work with you to find a solution that ensures you receive a fully functional, undamaged product. Besides, could you please check if all components have been fully tightened? Our bed frames undergo quality checks to ensure stable and safe support. The wobbliness may stem from loose connections between parts. If the issue persists after this check, please don’t hesitate to reach out to our team—we are committed to addressing your concerns. Guest Services contact information will be found after you click the【Sold & shipped by】button, at the bottom of the page or in the separate【Contact】section. Thank you for your understanding, and we sincerely hope to have the opportunity to make this right for you. Best regards, ModernLuxe