Full/ Twin Size Loft Bed with Wardrobe, Desk and Shelves-ModernLuxe

Dear Customer, thank you for bringing this to our attention. We're truly sorry to hear about the issue with your ladder, and I understand how frustrating this must be. To assist you promptly, please send us photos of the damaged part along with the part number at targetml@outlook.com. Once we receive this information, we will arrange for a replacement as quickly as possible. We appreciate your patience and understanding, and we’re here to help resolve this matter for you. Best regards, ModernLuxe

Dear Customer, thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear about the difficulties you've experienced with your loft bed purchase. Your satisfaction is our top priority, and we deeply regret that our product did not meet your expectations. We ensure that all our products are in perfect condition before packaging. It appears that the damage to the paneling may have occurred due to rough handling during shipping. We are more than willing to provide replacement parts for the damaged components. Please send us photos of the damage along with the part numbers to our customer service email at targetml@outlook.com, and we will arrange for the replacement parts to be sent to you as soon as possible. Regarding the assembly instructions, we apologize for any confusion or inconvenience they have caused. After creating our instructions, we reassemble the product to ensure their accuracy. However, we understand the inconvenience you experienced during the installation process. Please feel free to send us pictures and a description of the issues you're facing, and we will provide personalized assembly guidance to help you correctly assemble and use The warning you mentioned is in compliance with California’s Proposition 65, a regulation that requires all products entering the state of California to display a warning. This is a broad requirement that applies to many products, even if they do not pose a direct risk under normal use conditions. Please rest assured that our product meets all federal and state safety standards, and it does not contain harmful levels of any substances. The label is intended to fulfill regulatory requirements rather than indicate a risk. You can use our product with confidence, Once again, we sincerely apologize for any inconvenience you've experienced. We are committed to resolving these issues for you. Please do not hesitate to contact us so we can assist you further. Best regards, ModernLuxe