A: Dear Customer, Thank you for contacting GE Lighting. I'm happy to assist you. Please contact GE Lighting's CYNC customer support service number 844-302-2943 for assistance. Thank you.

A: Hello Tam - Thank you for this excellent question! Cync Indoors plugs are only compatible with 2.4 Ghz networks and cannot be connected to a 5 Ghz network. If you would like to confirm if your router is compatible with our Indoor Plugs, or have any additional questions, please consider contacting us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

A: Hello - Thank you for this excellent question! Cync Indoor Smart Plugs cannot be used to limit the charging percentage of a device using the Cync app. However, you may be able to achieve this if using a a voice assistant like Alexa. If you have any additional questions, please consider contacting us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

A: Hello Marie - Thank you for this excellent question! Cync Indoor Smart Plugs have a three prong connection. If you have any additional questions, please consider contacting us at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

A: Hello Amy - Thank you for this great question! Cync Indoor Plugs do have a scheduling feature that will allow the Indoor Plug to turn on and off automatically. You can create custom schedules in the Cync app to turn on and off at specific times or you can use sunset and sunrise. If you have any additional questions, please do not hesitate to contact us at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

A: Hello - Thank you for this excellent question! Cync Indoor Plugs are rated to handle up to 120v and are not compatible with dual voltage. If you have any additional questions, please consider contacting us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

A: Hello Gigi - Thank you for this excellent question! Cync Indoor Smart Plugs can be plugged into power strips and surge protectors. If you have any additional questions, please do not hesitate to contact us at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

A: Hello - Thank you for this excellent question! Our Cync Indoor Smart plugs can be used to power fixtures that plug into an electrical outlet on and off. Our Smart Plugs do not offer a dimming feature and cannot be used to dim the light fixture. If you have any additional questions, please feel free to contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

A: Hello Mary - Thank you for this excellent question! Cync Indoor Smart Plugs are compatible with Alexa. If you have any additional questions, please contact us directly at 1-844-302-2943 and a member of our support team will gladly assist. -Cync Support

A: Hello - Thank you for this great question! When creating schedules for your Cync Indoor Smart Plug we would want to ensure the lamp switch is turned on and the Cync Indoor Plug is also turned on. After your schedule is created you can then turn your Cync Indoor Plug off using the Cync app. If you have any additional questions, or would like some assistance with creating your schedules, please give us a call at 1-844-302-2943 and we will gladly assist. -Cync Support