Gillette Fusion5 ProGlide Shaving Razor for Men, Razor Handle, 6 Razor Blade Refills, FlexBall Razor Handle and Precision Trimmer for Men

Thank you for your review. We're disappointed to hear this has bene your experience with Gillette Fusion5. All our products undergo extensive testing to meet our high quality standards and to be completely safe when used as directed. Your satisfaction and loyalty mean a lot to us, so we'll be sharing your comments with our team. If you haven't yet, please discontinue use. While we haven't made any recent changes to our base Fusion5 manual and power razors, we did introduce a new razor to the line, which might be what you've been seeing. Please give us a call at (800) 445-5388 so that we can learn more about which version you're using and get you the best possible assistance.

Firstly, thank you so much for your years of loyalty and support. We're sorry that you're having trouble getting a close shave. The blue strip is designed to add extra lubrication to your shave so you can get even smoother results while keeping the skin protected. For the best results though, we always recommend using warm water, a shave prep, and shaving against the grain. We're sure you knew that though, so we'd like to talk to you about this and help. Please call us at 800-445-5388.

As you can imagine, we don't expect our ProGlide blades to last only about a week. On average, they should last around a month worth of shaves so long as you trim the hair down first and when using warm water and a shave prep. It could be that your blades aren't up to our quality standards, so we'd like to hear from you about this and help. We can be reached at 800-445-5388.

Jet, thank you so much for giving our ProGlide Blades a try. We're sorry that they didn't blow you away as much as we had hoped it would. The handle and razor responds to contours and gets virtually every hair, while transferring the pressure of your hand away from the blades for better skin comfort. We had hoped you would be so impressed with this razor, and we'd love to hear your thoughts and see how we can improve our blades. Please call us at 800-445-5388.

It's very strange that our Fusion ProGlide wasn't able to help you get the smooth shave that we all expect, especially since you're using warm water and a pre-shave. Have you tried shaving against the grain? This may help, but because we're sure you've done that, and because we care about your complete satisfaction, we'd like to hear from you about this. Please call us at 800-445-5388.

We know how important your shaving needs are, especially since you've been using our Mach3 Turbo blades for a decade. We crafted our Fusion ProGlide blade to deliver a premium shaving experience, so we're very surprised and sorry to hear about this. With quality and safety being at the heart of what we do, and with the checks we have in place, you can be assured what you experienced isn't normal. While we're sure you know this, we found that this blade pairs well with a trimmed-down beard, warm water, and shave prep. This allows the hairs to soften up and makes them easier to remove with light and gentle strokes when moving against the grain. This should help protect your skin too. Regardless, we take reports like this seriously, and we'd like to learn more about your experience, and share more about our Fusion ProShield which offers that extra lubrication you know and love like our Mach3 Turbo. When you're free, please give us a call at 800-445-5388.