Great Customer Service on the Telephone - (Worksmart Series) by Kristin Anderson (Paperback)
$9.00 sale price when purchased online
$12.99 list price
Target Online store #3991
About this item
Highlights
- First impressions are often lasting impressions.
- About the Author: KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.
- 96 Pages
- Business + Money Management, Customer Relations
- Series Name: Worksmart Series
Description
About the Book
This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts company profits.Book Synopsis
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits.About the Author
KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.
Dimensions (Overall): 9.7 Inches (H) x 6.8 Inches (W) x .3 Inches (D)
Weight: .45 Pounds
Suggested Age: 22 Years and Up
Number of Pages: 96
Genre: Business + Money Management
Sub-Genre: Customer Relations
Series Title: Worksmart Series
Publisher: Amacom
Format: Paperback
Author: Kristin Anderson
Language: English
Street Date: November 26, 1992
TCIN: 85091950
UPC: 9780814477953
Item Number (DPCI): 247-08-1335
Origin: Made in the USA or Imported
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Shipping details
Estimated ship dimensions: 0.3 inches length x 6.8 inches width x 9.7 inches height
Estimated ship weight: 0.45 pounds
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