Greenworks POWERALL 2x24V Brushless Cordless 520CFM Blower Vacuum with (2) 4.0Ah Batteries and Dual Port Charger

Hello Bod52. Thanks for sharing your feedback. We are sorry to hear about the issue with your product and that your customer service experience was not what you expected. To get this sorted out, we just need a few details like your receipt, serial number, and model number. Having these on hand helps us process warranty claims quickly and keeps everything safe and accurate. Once you have that info, please reach out to us again we would love to help get this resolved for you! They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:00AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.

Thank you for sharing your feedback. We are sorry to hear you were not happy with the runtime from the included battery and that switching between blower and vacuum modes has been frustrating. A few factors can affect how long a cordless blower runs, things like the power setting, the amount of debris being moved, the temperature, and the condition of the battery. The variable speed trigger lets you adjust the airflow as needed lower speeds help save battery when working in lighter areas, and higher speeds give you the power you need for tougher cleanups. This model uses our Greenworks 24V batteries, and higher ampere-hour (Ah) batteries will provide longer runtime if you need extra power for bigger jobs. We truly appreciate you taking the time to share your experience. If you are running into issues switching modes, this short video may help: https://youtu.be/FH0KLkpGM-k. We hope these tips make your next cleanup a little easier! If you have any other questions or need a hand, please reach out to us anytime through Live Chat on our website (www.greenworkstools.com) or give us a call at 1-888-909-6757 (1-888-90WORKS).

Hello Jon-B. We are sorry to hear you are not happy with the running time you are getting with included battery. There are several variables that will affect how long a cordless leaf blower runtime lasts, factors like the blowers’ power setting, the number of debris being moved, ambient temperature, and the battery’s condition can also impact its runtime. Users can control the output of air with the variable speed trigger so you can dial back when in delicate areas and power up when clearing tough debris. Higher speeds will drain your battery faster, think about your tasks and how you can vary your speed to conserve battery. You can use Greenworks 24V battery in this unit. The higher the ampere-hour (Ah) rating is on a battery, the more run time it has to offer but it will. We hope our tips and suggestions offer better user experience. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.

Hello JVJV. Thank you for sharing your experience. We are glad to hear the blower function is working well for you. With the mulcher/vacuum, frequent clogging can happen if the material being collected is damp, heavy, or contains larger debris. Stopping to clear the intake and using the tool primarily on dry leaves can help reduce interruptions. We appreciate your feedback and will pass it along to our product team. We hope you will find this information useful. If you require any additional support or have questions regarding a product, we recommend try our Q&A section on the product's page or Chat with us direct on our website www.greenworkstools.com.