Herbal Essences Travel Size Smooth Shampoo with Rose Hips & Jojoba Extracts - 3.38 fl oz

Thank you for reaching out about our Herbal Essences Smooth Rose Hips Shampoo and Conditioner. We value your loyalty to our product and want to express our disappointment in your more recent experience. What you've shared with us has been completely unexpected but we understand how frustrating this may have been for you. You can be sure that all of your comments will be addressed with our Health and Safety Team and the rest of our Herbal Essences Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. We'd like to mention that our product did go through a minor formula change in the beginning of 2023 but there has not been any other recent changes. There's a chance that the product just isn't hydrating enough for your hair type which may be the reason why you're not getting the smooth results you've known before. You may want to try using a shampoo with more hydrating benefits. The waxy/heavy feeling you felt with the conditioner may be due to it not being properly rinsed out or it being just too heavy for your hair type. Be sure to thoroughly rinse your hair, if this does not seem to resolve the issue, you may need to try a lighter conditioner. We would like to assist you further. When you have the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.

Thank you for reaching out about our Herbal Essences Smooth Rose Hips Shampoo. While we are glad you enjoy the scent and the product's packaging, we are deeply saddened to hear that your hair dried out, became brittle, and that you also experienced some hair loss. That's truly not the kind of experience we want you to have and we understand how devastating that can be. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows long, falls out, and is replaced by a new hair. It may also help to know that hair is usually dry when it's not conditioned well enough. For a better experience please try using a rich conditioner or a conditioning treatment to help with any excess damage. We'd like to assist you further. Please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.

Thank you for reaching out about our Herbal Essences Smooth Rose Hips Shampoo. We're very sorry to hear that your hair became dry and tangled. This definitely isn't the kind of experience we expect you to have. You can be assured tat we are reporting your comments to the rest of our team. Since your hair felt dry, you may want to focus on conditioning mainly the ends of your hair. The ends tend to be more dry as they don't receive the natural oils from your scalp. You may want to also try using a rich conditioner as well. As you may know, tangled hair is very common and can be made worse by combing or brushing the hair while wet. To help detangle your hair, apply a conditioner directly to the dry tangled hair and let it sit for several minutes. Then, with a fine-toothed comb, gently comb your hair through. Be sure to start at the ends and then inch your way up to the roots. We'd like to collect more information so we can better assist you. When you find the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for reaching out about our Herbal Essences Smooth Rose Hips Shampoo. We're sorry if the product you received didn't seem to be full. We have strict quality controls in place, so it's unusual for a package to leave our plant without the proper amount of product in it. We fill our bottles by weight, not volume, to ensure you receive the exact amount we advertise on the package. With that said, we do leave a bit of space at the top of each bottle. Industry standards require all shampoo and conditioner bottles to leave 10% of the bottle empty, to account for shipping conditions such as varying temperatures, which helps to prevent the bottles from splitting open during transport. While we are mostly positive that you received the correct amount of product, we will be sharing this with the rest of our team. We'd be happy to assist you further so please give us a call at 1-855-236-3327 or email us through our Contact Us Page.