Q&A(55)
Q: Confused on the issue of frothing is there a video showing the process for this?
A: Thank you for contacting IMUSA, once the coffee has brewed to the frother sign on the coffee carafe you must turn the dial to the frother sign and submerge your milk in order to foam it.
submitted byIMUSA Customer Service - 5 years agoBrand expertA: Personnally I think those built-in frothers are over rated, and more trouble than they're worth. I just heat the milk separately and use a frothing wand. Best $2 investment ever.
submitted by1WhoConquers - 4 years ago
Q: Will I need to buy a grinder separately?
A: Thank you for your question! you can use ground coffee or grind your coffee beans yourself.
submitted byIMUSA Customer Service - 5 years agoBrand expertA: If you're asking if this is one of those machines that will grind the coffee for you, then that's a definite no. I'd definitely recommend grinding fresh over buying preground stuff, so for that, yes you'll need a grinder.
submitted by1WhoConquers - 4 years ago
Q: Can I also make regular coffee in this espresso maker
A: Thank you for your question.This espresso maker only makes fresh espresso.
submitted byIMUSA Customer Service - 5 years agoBrand expertA: I make "regular" coffee with mine all the time. It's normally called "Americano" style... 50% espresso, 50% hot water. Of course, unlike a traditional coffee maker, that means you're making one cup at a time.
submitted by1WhoConquers - 4 years ago
Q: does it come with coffee tamper? Is that needed or we can use it without that?
A: Thank you for your question. The espresso maker comes with all the needed parts.
submitted byIMUSA Customer Service - 5 years agoBrand expertA: No, it doesn't come with a tamper. But for what it's worth, most of the time, I don't tamp. Reaaly depends on the type of beans you use, as tamping does let you adjust flow rate. It's a bit of a controversy amongst espresso fans. Some swear by it, others claim it's unnecessary.
submitted by1WhoConquers - 4 years ago
Q: Will I be able to us K cups rather than ground coffee?
A: Thank you for contacting IMUSA, this is not K cups compatible.
submitted byIMUSA Customer Service - 19 days agoBrand expert
Q: How do I descale my machine?
A: Thank you for contacting IMUSA, kindly see pages 11-12 on the manual to help run the descale.
submitted byIMUSA Customer Service - 1 month agoBrand expert
Q: How many shots of espresso is in the 2 cups measurement?
A: Thank you for contacting IMUSA. It is enough for 2 shots.
submitted byIMUSA Customer Service - 2 months agoBrand expert
Q: First time using the coffee maker I tried the cappuccino maker how long does it take to make espresso after that?
A: Thank you for contacting IMUSA, you are able to brew an espresso right after use.
submitted byIMUSA Customer Service - 4 months agoBrand expert
Q: How long is the warranty? I bought this for my son for Christmas and we are having an issue. Thank you.
A: Thank you for contacting IMUSA, this has a one-year warranty with proof of purchase. Please contact us at: Customerserviceimusa@groupeseb.com
submitted byIMUSA Customer Service - 5 months agoBrand expert
Q: How many bars of steam does it make/use?
A: Thank you for contacting IMUSA, this is 5 bars.
submitted byIMUSA Customer Service - 6 months agoBrand expert