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JBL Quantum 400 - Wired Over-Ear Gaming Headphones - Black (JBLQUANTUM400BLKAM) - New
$59.95 reg $99.95
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About this item
Description
OVERVIEWJBL Quantum 400 over-ear gaming headset. The JBL Quantum range delivers a sound experience that transforms each headset into a crown for the everyday champion. The JBL Quantum 400 comes with the JBL Quantum Engine software for immersive surround sound, enabling PC gamers to adjust EQ, sound effects, mic modes, and RGB effects. Built by our team of acoustic engineers and tested extensively with gamers around the world to develop a predictive algorithm so that every game is more immersive to give you a competitive edge. The JBL Quantum 400 gaming headset delivers an accurate soundscape so you can amplify all your epic gaming moments.KEY FEATURESIn competitive gaming, the sound is survival, and JBL knows great sound: From the thrill of tracking enemies in FPS games to engaging in epic MOBA battles, the JBL Quantum 400 amplifies every victory on PC, Mac, Xbox, PS4, and Nintendo Switch.Features JBL Quantum Surround sound technology which is engineered for accuracy and delivers immersive gaming audio for a competitive edge, so users never have to miss a step, shot, or jump during gameplay.JBL Quantum 400 gaming headset incorporates a flip-up boom microphone with echo canceling technology, allowing users to focus on their teammates' voices rather than background noise, for crystal clear communication. Integrated Discord-certified game-chat balance.Memory foam ear cushions on the JBL Quantum 400 headset are covered in soft PU leather, providing comfort for marathon sessions, plus 3.5 mm and USB adapter connections for multi-platform gaming on PC, Mac, Xbox, PS4, and Nintendo Switch.Items delivered: JBL Quantum 400 wired over-ear gaming headset with a boom mic in black, RGB lighting effects, compatible with PC, Mac, Xbox, PlayStation, Nintendo Switch, mobile, and VR.
Weight: 1.61 pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Silicone
Electronics Condition: New
Cable/Cord Length: 1 feet
Connection Type: USB
Industry or Government Certifications: MFi Certified
Wireless Technology: Bluetooth 5.2
Voice assistant built-in: Meta AI Built-In
Noise Canceling: No Active Noise Canceling
Wireless Type: Wired
Metrics Measured: Blood Oxygen Level (SpO2), Body Temperature, Daily Distance, Heart Rate, Sleep Quality, Sleep Stages, Sleep Interruptions, Sleep Duration, Total Steps
Microphone: Built-In Microphone
Package Quantity: 1
Battery: No Battery Used
Warranty: 90 Day Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 1001518917
UPC: 050036369718
Origin: made in the USA
The above item details were provided by the Target Plus™ Partner. Target does not represent or warrant that this information is accurate or complete. On occasion, manufacturers may modify their items and update their labels.
We recommend that you do not rely solely on the information presented. If you have a specific question about this item, you may consult the item's label, contact the manufacturer directly or call Target Guest Services at 1-800-591-3869.
If the item details aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 8 inches length x 6 inches width x 5 inches height
Estimated ship weight: 1.61 pounds
item ships from third party seller: A4C
Return details
This item can be returned to any Target store or Target.com.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
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3.7 out of 5 stars with 93 reviews
4 out of 5 stars
9 November, 2025
originally posted on jbl.com
RGB functionality a kiss but a great product
A good sound quality and fairly decent physical quality, the RGB lighting stopped working properly on mine almost immediately hence the 4 star review but other than that they are great
5 out of 5 stars
15 October, 2025
originally posted on jbl.com
Happy with my purchase
I bought these for my WFH call job and they work great for that and for gaming.
5 out of 5 stars
20 September, 2025
originally posted on jbl.com
Great cans
Amazing sound quality....lovevthe detachable cables too very comfy too
5 out of 5 stars
6 September, 2025
originally posted on jbl.com
Last a long time
They last very well, bass and sound quality is very good, comfortable and design is nice, only downside is they are not wireless and need a wired connection but thats not a big problem. Good product, keep making em
4 out of 5 stars
26 August, 2025
originally posted on jbl.com
Not bad tbh
Good quality headset and nice design. Comfy fit. Sound is good but the bass could be better and the volume could be louder. I dont like how confusing the booklet is it says u can plug in ur mic wire into the pc so I did and it turns the headset off
3 out of 5 stars
1 July, 2025
originally posted on jbl.com
Not bad
It's very good. However, the leather material around the bracket got damaged after a few months and it's now looks so ugly.
1 reply from Customer Support team - 6 months ago
Thank you for your review. I am very sorry you have experienced this with one of our products. If you need assistance, you are welcome to contact our JBL customer support team and we'll absolutely help you further with this: https://support.jbl.com/gb/en/
3 out of 5 stars
1 July, 2025
originally posted on jbl.com
Great sound, but it's got it's kinks.
I bought these about a month ago and so far they've been great. The sound quality is great as I expected from multiple JBL Flip, Charge, and Extreme speakers me and my friends have owned over the years. The software is pretty straight forward and easy to use. My only thing is they seem to have a slightly cheaper build quality then other headphones in this price range. Compared to a pair of Logitech pro headphones which are at a very comparable price, the Logitech's are built a bit stronger with more metal components and a very nice volume knob on the headphones wire. Also, I noticed that any contact on the headphones cable, both using auxiliary and usb type c, you can hear the rubbing or tapping directly through the left headphone. It's not a huge issue but it is quite noticeable at lower volumes and when there is no sound playing.
1 reply from Customer Support team - 6 months ago
We appreciate your feedback on our JBL Quantum 400. We understand that the build quality of this product didn't meet your expectations. We value your feedback in helping us improve and provide an exceptional user experience. We'll make sure to share your feedback with the appropriate team.
1 out of 5 stars
25 June, 2025
originally posted on jbl.com
Worst headset I ever bought
Within a couple weeks stopped working also immediately had a echo horrible
1 out of 5 stars
5 March, 2025
originally posted on jbl.com
poor quality, wouldn't reccomend
I got these headphones Christmas 2023, and needless to say i am not happy with the quality. sound is nice, but after a bit, one of the hinges snapped, and then the fake leather head band began to deteriorate. After a little bit longer, the other hinge snapped and the USB-C cord just stopped working altogether. They will barely stay on my head now, I need to use electrical tape to keep them from falling off. Barely even cover my ears.
1 reply from Customer Support team - 10 months ago
Thank you for your feedback. We understand our JBL Quantum 400 did not meet your expectations. We're always looking for ways to improve. Your comments will be shared with our product development team.
2 out of 5 stars
18 January, 2025
originally posted on jbl.com
Microphonics ruin the experience entirely
Got this for christmas and was great for about 4 seconds, until i plugged it in - DEAR GOD the cable microphonics hurt my brain. I have tried purchasing a separate, softer cord than the AWFUL, SCRATCHY, STRING MESS that this came with, but it straight up DOES NOT WORK. THE ONLY CABLE THAT IS COMPATIBLE WITH THIS is the god-awful one it comes with. I cannot lean forward, back, or really any direction without hearing a constant "SHRRRK-SHRRRK" in my ears and it drives me nuts. The quality of these headphones are so amazing and it's dissapointing to see one small issue completely ruin the product's functionality. So annoyed, would give 1 star if the sound quality and customization of these weren't so good.
1 reply from Customer Support team - 11 months ago
Thank you for your feedback. We appreciate you sharing your experience with the JBL Quantum 400. We're committed to resolving this issue for you. Please contact us so we can assist you further.
2 out of 5 stars
15 December, 2024
originally posted on jbl.com
Terrible.
So I just got these as a Christmas present at our work Christmas party and was excited to use them but it was anything but frustration. For some reason they don't like anything with a USB 3.0 or newer at least not on my machine and when starting up it wouldn't even recognize them, so I tried a different type-C cord and it wasn't that. I had to constantly plug in plug out just to get it to register and then wouldn't actually register in the down in the task bar but it would see it in the sound system settings. Finally after like an hour of troubleshooting that I plugged it into 2.0 USB and then it started working a little bit better. The software itself takes up 200 megs of resources in the background. The spatial sound is okay and the bass is really good but the volume roller doesn't link with Windows so you have to just set it to 100% in Windows and then use the volume slider on the headset so you don't actually know what volume you're at in Windows. The max volume is not near loud enough either. After spending over 2+ hours messing around I then was able to try them out in game. 7.1 sounds great with really good bass but not enough to keep using. I am going back to the razor kraken kitty I found in the dumpster and just work better. I really tried to like these headphones and tweak and mess with all the setting and even installed third party software to try to make them louder and that just made more issues/problems.
1 reply from Customer Support team - 1 year ago
We appreciate your feedback. We understand our JBL Quantum 400 hasn't met your expectations. We strive to provide high-quality products and exceptional customer experiences. We'll share your feedback with our team. If you need further assistance, please contact us.
1 out of 5 stars
9 October, 2024
originally posted on jbl.com
garbage.
hinges started snapping in pieces with only a month of use and cant properly wear them anymore, biggest headphone scam yet.
1 reply from Customer Support team - 1 year ago
Thanks for your feedback, we're always looking for ways to improve, if your unit is within the 1-year warranty window please contact our customer support.
4 out of 5 stars
10 July, 2024
originally posted on jbl.com
It’s good, but not very longlasting
The headphones overall are really good regarding the sound quality and the mic, but after a year of using i started to have troubles with the volume. When adjusting the volume with the wheel, one side would go completely quiet until i put the wheel in a specific place. It’s unfortunate because i do really enjoy using these headphones :/
1 out of 5 stars
7 December, 2023
originally posted on jbl.com
It’s a No
Played last night It was very comfortable I give it a 9/10 for comfort. It was not wireless. And wen playing the game the sound quality was not there. The mic was great. Only issue there it only moves up and down. Comfort 9/10 (No headache) Sound quality 7/10 (Couldn’t hear as well as the PlayStation one I recently got) Convenience 6/10 (Not wireless) Doesn’t bother me, but isn’t as convenient as the one I currently use. And the mic only goes up n down. The one I currently use has 2 mics and they are imbedded into the headset so they don’t get in the way. Final score = 7.3 Seeking to get my money back
1 reply from Customer Support team - 2 years ago
Thanks for your feedback. We're always looking for ways to improve. If you need further assistance with your product, please contact our customer support.
5 out of 5 stars
1 November, 2023
originally posted on jbl.com
Amazing headpones
These headphones are so insane the bass is crazy and the software is so cool and so many features re
3 out of 5 stars
13 October, 2023
originally posted on jbl.com
Good features
I bought them around a year ago there really good i loved them but this morning i dropped them and they dont work anymore so.
1 reply from Customer Support team - 2 years ago
Thanks for sharing your feedback on our JBL Quantum 400. It would be best to contact our customer support for further assistance with your JBL Quantum 400.
3 out of 5 stars
25 June, 2023
originally posted on jbl.com
good sound but quality is poor
i bought this headset about 2 months ago and the sound quality is good but my only problem is that the part whare the ear peace connects to the head band just starts so crumble and I have only been able to keep it alive with super glue
1 reply from Customer Support team - 2 years ago
We'd like to work with you directly to address the issues you're experiencing with your JBL Quantum 400. Please reach out to our local support in Canada for more details through the following contacts: JBL Canada Website: http://ca.jbl.com Phone: 877-457-2592
1 out of 5 stars
23 April, 2023
originally posted on jbl.com
Terrible product
Do not buy this junk. I love jbl but I can not recommend these less. They have a mind of there own and work when they want. Really Regret spending any money on these
1 reply from Customer Support team - 3 years ago
We appreciate your feedback on our JBL Quantum 400. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about your device, please contact our Customer Support.
1 out of 5 stars
21 January, 2023
originally posted on jbl.com
Blown speakers
Only after 2 months the speaker blew on my headset. They worked great and than when I played them with Call Of Duty MW2 they blew from the sound.
1 reply from Customer Support team - 3 years ago
Thanks for reaching out. Please try connecting the unit with a different device or trying alternative sources such as Spotify to isolate the issue. For further assistance, please contact our customer support.
1 out of 5 stars
18 November, 2022
originally posted on jbl.com
Poor quality
Do not waste your money, 3 months in and it breaks at the swivel point, cheap/poor quality.
1 reply from Customer Support team - 3 years ago
Thank you for taking the time to provide us with your feedback on our JBL Quantum 400. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you have any questions or concerns about our products, please contact our customer support.