Q&A(22)
Q: What is with the formula change? It is impossible to get off and is drying out my lashes. I’ve been buying this for 25 years and am so sad to find a new mascara. It was perfect before!!
A: I thought I was imagining this, I didn’t know they changed their formula! It’s horrible!
submitted bysavlo - 2 years agoA: Same here. I used this mascara for more than 20 years and the formula has been changed probably about 2 years ago. Disappointing
submitted bySam - 3 months agoA: Hi there! Thank you for reaching out to us about the Voluminous Mascara, we are glad you are enjoying this product. We are sad to hear that you are having difficulty removing it. We recommend using our Eye Makeup Remover it is a fragrance-free, moisturizing formula gently removes waterproof and washable mascara and eye makeup in a cinch. We hope you try this- and love the results!
submitted byL'OrealParisProductExpert - 2 years agoBrand expert
Q: Is the mascara supposed to be clumpy?
A: no it is supposed to be smooth
submitted byReese - 2 years agoA: Hi there! Thank you for your feedback on the Voluminous Mascara in the black shade. We are sad to hear that you did not see the results you expected with this mascara and had some clumping. We will share this information with our production and development teams, and we hope that you will continue to try and use our products in the future with satisfaction.
submitted byL'OrealParisProductExpert - 2 years agoBrand expertA: Hey Abigail, The L'oreal Paris Voluminous mascara has a Volume Maximizing Brush that quickly thickens and builds lashes evenly for a full and bold look! To avoid clumps, we recommend to use a clean lash comb to brush through after every coat. For all your future beauty questions, get real-time answers using the “Chat with a Virtual Beauty Consultant” button, found on every product page.
submitted byTarget Beauty Consulting - 2 years agoBrand expert
Q: Which of the black is the darkest?
A: Hey, Great question! The L'Oreal Paris Voluminous Mascara in Color 335 Carbon Black is the darkest black. For real-time answers to all your beauty questions, use the “Chat with a Virtual Beauty Consultant” button on any beauty product page. https://www.target.com/c/beauty/-/N-55r1x
submitted byTarget Beauty Consulting - 10 months agoBrand expertA: Hi Great Purchase! Thank you for your interest in L'Oreal Paris Voluminous Mascara. The darkest of the black shades is #335 Carbon Black here is more information: https://www.target.com/s?searchTerm=Voluminous+Mascara+carbon+black
submitted byL'OrealParisProductExpert - 9 months agoBrand expert
Q: For the ones that don’t say waterproof, do they smudge easily? Will it run if my eyes water?
A: Hey, Great question! The regular formulas for the L'Oreal Paris Voluminous Mascaras are washable. We recommend the waterproof formula to help prevent from smudging. For all your future beauty questions, get real-time answers using the “Chat with a Virtual Beauty Consultant” button, found on every product page.
submitted byTarget Beauty Consulting - 1 year agoBrand expertA: Hi there! We appreciate you reaching out regarding our Mascaras. Non-waterproof mascaras are more likely to smudge or run, especially if your eyes water or in humid conditions. Let us know if you'd like help picking the right one!
submitted byL'OrealParisProductExpert - 1 year agoBrand expert
Q: Does this product have growth serum in it or products that promote growth?
A: Hey Sarah, Thank you for reaching out to us about the Voluminous Mascara, This mascara does not contain lash growing properties, it contains Panthenol and Ceramide-R and helps protect and condition lashes! We hope you give it a try and love your results!
submitted byL'OrealParisProductExpert - 1 year agoBrand expertA: Hey Sarah, Great question! While the L'Oreal Paris Voluminous Mascara does not contain lash growing properties, it contains Panthenol and Ceramide-R and helps protect and condition lashes! For all your future beauty questions, get real-time answers using the “Chat with a Virtual Beauty Consultant” button, found on every product page.
submitted byTarget Beauty Consulting - 1 year agoBrand expert
Q: Does this mascara contain PFAS?
A: Hi there! Thank you for reaching out about our Voluminous Mascara. All the ingredients we use in a product are listed on the package or the label of the product itself. Since some ingredients are known by more than one name, we use the standard industry FDA-recognized names.
submitted byL'OrealParisProductExpert - 1 year agoBrand expert
Q: When will you stop gaslighting your 10-20+ year loyal customers about the fomula change to your Voluminious mascara and bring back the awesomeness it once was ?
A: Hi there! Thank you for your feedback on the Voluminous Mascara. We are sad to hear that you did not see the results you expected with this mascara. We will share this information with our production and development teams, and we hope that you will continue to try and use our products in the future with satisfaction.
submitted byL'OrealParisProductExpert - 2 years agoBrand expertA: iT CERTAINLY SHOWS THE BRAND EXPERT HAS A PAT "PRESCRIPTED" REPLY 4 EACH & EVERY QUESTION-JUST THE SAME ANSWER 2 WHICHEVER QUESTION IS MADE.IT'S OBVIOUS LOREAL DOES'NT CARE ABOUT CUSTOMERS - ONLY$$.
submitted byBlondie925 - 2 years ago
Q: is L'Oreal Voluminous Original water soluable?
A: Hi CS! Thank you for inquiring about our Voluminous Mascara. This product lists water as the first ingredient. Please visit the L'Oreal Paris website for more information on the ingredients used in this product. Thank you!
submitted byL'OrealParisProductExpert - 4 years agoBrand expertA: Hello CS! The L'Oreal Paris Voluminous Mascara is mainly water based and is water soluble. We hope this helps!
submitted byTarget Beauty Consulting - 4 years agoBrand expert
Q: what's the difference between black brown 315 and black brown 350?
A: Hey there Esther! Thank you for your interest in our Voluminous Original Mascara. We have two shades which are Black Brown and Blackest Brown. The Blackest brown is darker than the other one. We hope this helps!
submitted byL'OrealParisProductExpert - 7 years agoBrand expertA: 350 has a curved brush.
submitted byleelee - 7 years ago
Q: Is this waterproof?
A: Hi Curlyag. Thank you for reaching out to L'Oreal regarding the Voluminous mascara. We make many different Voluminous mascaras and most come in washable and waterproof. We suggest you visit our website at www.lorealparisusa.com to see the many different Voluminous mascaras we have.
submitted byL'OrealParisProductExpert - 3 months agoBrand expert